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Telephone customer service is too difficult to recruit people now. Is there any solution?
First, the job content, the job content of telephone customer service is certainly known to be very boring, and sometimes it will be driven by the customer on the other end of the phone, so the impression brought by this job content is not particularly good, so when recruiting, we must first adjust the advantages of the job content, and then instill what this job can let ta learn.
Second, wages. Many customer service staff feel that work and wages are not equal, so we have to find ways to give them some business opportunities, so that they have different passions for work and their complaints about wages will not be particularly strong.
Third, go out early and return late. Many people don't work late for any reason, so we should adjust the benefits that night shift should have so that employees won't have too much imbalance in their work.
In fact, when the industry is difficult to recruit people, it is necessary to appropriately improve the space for welfare benefits and let others mobilize everyone's enthusiasm for work.
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