The use of Carrefour shopping cards is restricted. Can the Carrefour shopping card still be used?

With the approach of the Spring Festival, people have begun to buy new year's goods one after another, but recently, Ms. Zhao of Haikou encountered some unpleasantness when shopping in Carrefour supermarket. Go and see what happened.

Ms. Zhao told the reporter that in June 2022, she bought three consumer shopping cards with the value of 500 yuan in cash of 1500 yuan in Haikou Carrefour Hu Hongcheng Store. At that time, the merchant said that the gift card could be used in any store, and the cash could be directly deducted, and there was no restriction on the goods that could be purchased.

But on June 7, 65438, when she went to Carrefour supermarket to buy goods, she was told by Carrefour supermarket that some goods could not be settled by shopping card at present.

Ms. Zhao, a resident of Haikou: I bought some plates, red envelopes, drinks and biscuits at that time. When I went to the counter to pay, the staff told me that some goods were not allowed to be paid with this gift card, so I had to use my personal cash or swipe my personal savings card to settle the account. Then I asked him why, and he replied that the system was upgrading.

So is the fact as Zhao Nvshi said?

On the day of the interview, the reporter came to Haikou Carrefour Hu Hongcheng Store. It can be seen at the scene that a paper label named "Happy Choice" is attached to the price tag of some commodities, which indicates that during the upgrade of the shopping card system, shopping card settlement is temporarily not supported, and other settlement methods are normally purchased.

Subsequently, the reporter consulted the staff at the scene, and the other party said that these goods labeled "Happy Choice" could not be settled by shopping cards at present.

Staff of Haikou Carrefour Hu Hongcheng Store: The lucky choice is our shopping cards, some of which cannot be settled.

Staff of Haikou Carrefour Hu Hongcheng Store: You can't use this card. Carrefour shopping card cannot be used.

Cashier of Carrefour Hu Hongcheng Store in Haikou: I don't know if you can use the shopping card in mid-February.

The on-site reporter observed that most of the goods marked "Happy Selection" are grain and oil, beverages, sweets, dairy products and cleaning products. , is a popular commodity with great demand from the public during the Spring Festival.

According to the rough statistics on the spot, about 80% of the goods in a single category are marked as "Happy Choice", while the unmarked goods are mostly unpopular brands or categories with higher unit price.

In this regard, the citizens who came to shop said that they could not understand.

Haikou residents: basically, it is not used, and everything that can be used is very expensive.

Haikou residents: I'll give you the expensive one and not the cheap one. Yes, we will use up this card. It's no use keeping it.

Haikou residents: I said it would be fine on the 5th and 6th, but later we called and asked, but it just didn't work.

Carrefour has similar problems in many places.

Many departments in Haikou have been involved in the investigation.

So why does Carrefour restrict the use of cash gift cards at present? The reporter also consulted the staff of the customer service center.

Customer Service Center Staff of Haikou Carrefour Hu Hongcheng Store: No way, because I don't know yet. Yes, the system behind has been upgraded, so it is restricted. During this time, it will be more than ten days. If we fully recover, we have to wait for others.

The staff said that the sales and refund of cash gift cards have also been suspended due to internal system upgrades and other reasons. Subsequently, the reporter went to Haikou Carrefour Jinlong Road Store and other stores, and the settlement method of the "Lucky Heart Choice" label goods in its shopping mall was the same as that of Haikou Carrefour Hu Hongcheng Store.

Then the reporter called Carrefour's national unified customer service hotline, but it was never connected. On-site Carrefour staff said that at present, some goods cannot be settled by shopping cards, but according to the requirements of the higher authorities of the enterprise, specific stores have no right to change or cancel for the time being.

Haikou Carrefour Jinlong Road Store Customer Service Center Staff: How is the headquarters now? We don't know when to recover. If you ask the leader to come out and let him explain, I will also ask him to come out. The problem is that the leader said the same thing. He said it would open up gradually, and it would open up gradually. The consumer wants to call the industrial and commercial party at 12345. We also hope to give quick feedback to our superiors.

In fact, the phenomenon that part of Carrefour's goods can't be settled by shopping cards has also occurred in other cities recently.

After searching for relevant information on the network platform, we can see that similar situations have appeared in Beijing, Shenyang, Wuxi, Kunming and other places in the past month. However, there is no positive response to questions such as when related goods can be settled by shopping cards and how to refund unused shopping cards.

The reporter also reported the situation to Haikou Municipal Market Supervision Administration and Haikou Municipal Bureau of Commerce.

The Market Supervision Administration responded that it had received 1 to 1 related complaint 1 1 on October 7, and is now systematically verifying and handling the relevant situation.

The Municipal Bureau of Commerce said that they will communicate with relevant enterprises in real time according to the actual situation and actively handle the follow-up matters.

Extended reading:

Carrefour's multi-store shelves are "empty" and the consumption of shopping cards is limited.

Recently, the news that "Carrefour shopping card can't enter the store for shopping" has been fermented on social platforms. Residents in many places reported that the consumption of Carrefour shopping cards was limited and some shelves were vacant. This information, in turn, gave birth to the saying that Carrefour was going to close down, which triggered more people to go to stores to spend shopping cards.

654381Oct 9, according to the newspaper, the relevant person in charge of Carrefour denied the rumor of "bankruptcy", saying that Carrefour entered the China market for 28 years, which has been accompanied by the development of retail industry in China and the changes in consumer demand, and will continue to deepen the China market and provide excellent and time-saving services. Consumers are requested to consume rationally, and don't be credulous and spread rumors.

The scalper whose shelves were "empty" refused the shopping card.

According to beijing business today Today, on the evening of October 7th, 65438, which was supposed to be the peak season before the Spring Festival, the shelves of Jiushu Store in Carrefour Supermarket were largely vacant, and only one side of the shelves for drinks, snacks and dairy products was filled with goods. In addition, the Carrefour shopping card cannot be used and settled normally, and the goods that can be settled by the shopping card have been snapped up by consumers.

Image source: beijing business today today video screenshot

The scalpers who collect and sell shopping cards all said that they would not recycle Carrefour shopping cards for the time being.

Image source: beijing business today today video screenshot

In view of the above situation, the relevant person in charge of Beijing Carrefour responded to beijing business today Today reporter that the use of goods was restricted in the previous upgrade of the shopping card system, and now Beijing Carrefour has basically returned to normal.

6543810.9, according to the interface news report, a notice was posted at the entrance of Beijing Carrefour Grand Canyon Store, saying that due to the continuous upgrading of shopping cards, the settlement of "home appliances and lucky goods" was temporarily not supported.

The department stores in the store are still full, but most food, dry goods and fresh food can't be settled by shopping card. Yili milk, Master Kong instant noodles and all low-temperature dairy products are broadcast circularly, and shopping cards cannot be used. Especially in the fresh area, three large meat counters have been closed. Many Carrefour employees don't know whether they can replenish the goods or close the store.

On the evening of October 9th, 65438/kloc-0, the interface reporter came to Shanghai Jiangqiao Wanda Carrefour and found that more than half of the products were labeled with "Happy Choice", and there was a small line on the label: "Due to the upgrade of the shopping card system, shopping card settlement is temporarily not supported, and other settlement methods are purchased normally." A customer came to the cashier and found that the card could not be used. He had a dispute with Carrefour and asked to return the shopping card.

Image source: screenshot of interface news video

The above situation is not only in Beijing and Shanghai. On the platform of Xiaohongshu, many consumers have begun to share the situation that Carrefour was "swept away" by the whole country. For example, a user in Wuxi, 654381October 8, said that it took three hours to clear all the 6,000 yuan gift cards because many shelves were out of stock.

In Wuxi, according to Jiangnan Evening News, the Notice to Customers issued by Carrefour10.6 stated that according to the new rules on the use of shopping cards, every 100 yuan order amount can be settled by using the shopping card, and the remaining order amount can be settled by using WeChat/Alipay/China UnionPay Express/bank card/cash; "Lucky Heart Choice" series products cannot be settled by shopping card. According to the card withdrawal rules, consumers register to withdraw their cards at Carrefour Fengxiang Store in Wuxi. After the company completes the information verification, the refunded amount will be returned to the bank card account registered by the real name of the card withdrawal user in 24 installments.

On June 7, 65438, three or five groups of consumers came to the entrance of Wuxi Carrefour Fengxiang Store to register for card withdrawal, but they were all told that the card withdrawal policy had been cancelled.

Image source: Jiangnan Evening News

According to the staff's explanation, it was learned that the newly issued rules for the use of shopping cards and the rules for returning cards had been invalidated. Carrefour canceled the card refund policy, no longer set settlement rules for shopping cards with a total amount of 100 yuan, and at the same time let go of the settlement of shopping cards for some household appliances.

A consumer who asked not to be named said that she had a shopping card of more than 100,000 yuan in her hand, and she could not buy it at once. What's more, at present, the goods in the store are not complete, and there are no favorite items to buy. She still hopes that Carrefour can restore its previous consumption status, especially by further liberalizing the settlement of home appliance shopping cards. "I originally thought of using a shopping card to buy wedding equipment for my children at Carrefour, but now it has been shelved." She said helplessly.

Jiangnan Evening News reported that a person familiar with the matter revealed that recently, Carrefour stores earned more than 6.5438+0.2 million yuan a day, of which 95% was used for shopping card consumption. On working days, the income of all payment methods on non-holiday days is about half of this figure, and the figure of non-weekend turnover is even lower.

In addition, in Kunming, Yunnan, Carrefour Kunming officially issued the Statement on Carrefour's Normal Operation, indicating that for some goods out of stock, stores are trying their best to replenish goods, which will be improved after the adjustment of the whole supply chain is completed. According to the report of Yunnan Radio and TV Station Urban Channel on the 5th, there are still many citizens who have reported that most of the goods in Carrefour stores can't be consumed by shopping cards, and many goods have increased in price.

A number of government functional departments said that they have monitored the daily operations and business dynamics of businesses. The Kunming Municipal Bureau of Commerce also said that in the past few months, they have interviewed the person in charge of the enterprise many times and will continue to follow up the development of the situation.

54 stores were closed in the first three quarters.

1995 Carrefour was regarded as a pioneer in the form of "hypermarket" in China when it entered the China market, which brought the concept of "hypermarket" to China people who were short of materials and had a single channel, and then it increased by more than ten stores every year, with Carrefour in Shanghai, Beijing, Jiangsu, Guangdong and other places.

Carrefour once thought that the phenomenon of e-commerce occupying the market regardless of profits was just a flash in the pan, and there was no successful case of traditional retail transformation of e-commerce before. So it was not until the end of 20 15 that Carrefour China started to do e-commerce.

2065438+In September 2009, Suning.cn officially acquired Carrefour. "Suning International, a wholly-owned subsidiary of the company, plans to invest 4.8 billion yuan to acquire 80% shares of Carrefour China. After the completion of this transaction, Suning.cn will become the controlling shareholder of Carrefour China, and the shareholding ratio of Carrefour Group will drop to 20%. " After being acquired, Carrefour tried membership supermarket and digitalization.

However, these attempts did not get Carrefour out of trouble. The operating conditions of offline supermarkets are not optimistic. The third quarterly report of Suning.cn in 2022 shows that in the first three quarters, Carrefour did not open new stores, and the number of closed stores reached 54, and the number of stores decreased from 205 at the end of 2002 15 1. In 20021year, the number of stores decreased by 23, and in 2020, it decreased by 5. Suning.cn said that the company's net profit loss was largely dragged down by Carrefour, and it was difficult to share the higher fixed rental cost due to the decline in performance. In order to reduce losses, the company is making every effort to adjust Carrefour's business and close some regional stores.

On June 30, 2022, 65438+February 30, Carrefour CEO Gong Zhenyu said in Carrefour's New Year's Day speech in 2023 that in the face of new challenges, Carrefour should maintain strategic strength and patience, seize opportunities more attentively, pay attention to goods, services, prices and efficiency, and make every effort to accelerate innovative business.

Gong Zhenyu further elaborated the strategic transformation direction of Carrefour's "near-field retail service provider". On the one hand, he said, Carrefour needs to grasp the trend of instant retail outlets, focus on O2O core service stores, and explore consumer market scanning and consumer demand insight within the range of 10km and 15km on the basis of users, so as to integrate Carrefour's supply chain, stores, retail cloud and Yi Yun in the most intensive way.

At the same time, Carrefour should quickly promote the change of store model, enrich the dimensions of customer groups, improve customer acquisition efficiency and change the minds of Carrefour users through the adjustment and introduction of on-site consumption scenes.