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Are there many people in Suqian, JD. COM?
A lot. By 2023, 70% employees of JD.COM Customer Service Center will come from Suqian. JD.COM customer service answers buyers' questions about products through Want Want, Niu Qian and online tools, guides buyers and sells goods, and facilitates order transactions; Familiar with online trading operation process, including various rules of JD.COM and Tmall, and skilled use of Taobao tools; Receive buyers according to the regulations and procedures, improve the conversion rate, and handle orders, customer information sorting, delivery, baby follow-up and return of goods at the same time; Responsible for solving customer complaints and safeguarding rights, improving buyer satisfaction, maintaining buyer loyalty, and constantly improving dynamic scores; Assist supervisor to promote store network.
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