Reading recommendation: the work plan of property employees is simple (5 articles)

In order to carry out the work smoothly and help us save working time effectively, we can prepare the work plan in advance. Simply put, a work plan is some arrangements you make in advance for your work. What does an excellent work plan look like? Therefore, the column specially arranged the work plan of the property staff, welcome to read, I hope you will like it!

Work Plan for Property Employees 1 The property management company should make plans to implement the daily, weekly, monthly and quarterly cleaning tasks every year. For example:

Daily cleaning tasks

(1) The road in the district (building) is muddy, so sweep it twice to keep the road clean all day;

(2) the green belt in the area (building), such as grass, flowers and shrubs, sketch buildings, etc., shall be cleaned once;

(3) The floor of the elevator room of the building shall be mopped twice, and the surrounding fender shall be wiped again;

(4) The stairs and corridors on all floors of the building shall be cleaned once, and the foot of the stairs shall be wiped once;

(5) Collect domestic muck, pour it into the muck box and transport it to the designated address.

Weekly cleaning task

(1) The public corridors on all floors of the building should be towed once (mainly for the lower floors, several floors can be towed one day and the whole floor can be towed once a week);

(2) The operator shall wipe the suspected box muddy once;

(3) Terraces (including podium and carport) and courtyard ditches should be cleaned once.

Monthly cleaning task

(1) The spider web of ceiling dust takes root once;

(2) Clean each layer of public glass windows once (several layers are cleaned every day, and all of them are cleaned once a month);

(3) Wipe the lampshades and street lamps of public corridors once.

In addition, the glass curtain wall of the building is planned to be wiped once a month or every quarter; The middle wall of granite and ground stone is planned to be cleaned with mud once a year; The middle wall of ordinary fireclay is planned to be painted once a year.

Check on time

Property management companies can summarize the daily, weekly, quarterly and annual task details by recording the report, which is conducive to timely inspection of tasks.

As a property manager, I have the responsibility to create a good living environment for residents and lead them to build their own homes. In the previous work, I led all the staff to carry out their work smoothly, and with the cooperation of community residents, effectively implemented various business work:

I. Public affairs in three communities

1. Carry out leasing business services in an all-round way, hold a general mobilization meeting for all employees, clarify the significance and purpose of leasing services, unify thoughts, and collectively learn related business promotion contents and business handling operation procedures to ensure the normal work.

2. In order to improve the cost collection rate and ensure a virtuous circle of finance, property assistants, front desk staff and team leaders and above were organized to study the cost recovery workflow in the form of special meetings.

3. In the form of special meetings, organize the management backbones and relevant staff of the three communities to collectively study the case notification management system, case notification operation flow chart and related work forms, clarify the responsibility relationship, prevent the recurrence of similar negative cases, and comprehensively improve the quality of management services, which is also the top priority in the 20xx work plan.

4. Formulate management regulations for security equipment, including walkie-talkies, batons, past computers, etc. And recognize the real implementation of the team, clarify the responsibility relationship, who is responsible for the damage, and put an end to all kinds of unreasonable use.

5. Review all aspects of the three communities since July last year, so as to compare and analyze, find out the gaps, and formulate more feasible concrete measures for the next step of work improvement.

Second, the xx project

1, fully grasp the handover of building 30-35 to ensure the satisfaction of the owner.

2. The supervision and management office shall make and install 26-29 motorcycle license plates in time; And urge the management office to issue a notice in time, requiring the owners to complete the lease and parking procedures at the management office before May 20th, and the motorcycles in this area will be charged in full from June 1 day. Before implementation, coordinate the security guards to do the implementation work well.

3. Continue to follow up the greening and planting work of Buildings 26-29.

4, supervise and urge the timely completion of partial green belt incomplete blank replanting work.

5. Supervise the Engineering Department to complete 30-35 related supporting projects, such as roads, landscaping, monitoring center, warehouse, parking space planning, etc.

6. Do a good job in personnel adjustment and recruitment of individual positions (such as greening team leader in place and backbone of management office in place, etc.). ) to ensure the normal operation of the project.

7. Draw up the Plan for the Establishment of the First Owners' Committee of xx and a series of work measures for the preparatory meeting, so as to lay a good foundation for "creating a city and creating excellence".

Three. Xx project

1. Strengthen the uncooperative management of some motorcycles in the third phase, give play to the role of identification, strengthen the parking after handling the lease procedures, and strengthen the charging work.

2, strengthen the fourth and fifth motorcycle rental management, put an end to all kinds of long-term random parking phenomenon, maintain normal order.

3. Coordinate with finance to deal with bad debts in time.

4. Supervise the overall inspection of the infrared alarm system of the project, find problems and make corresponding improvements to ensure the sensitivity and normal operation of the system.

5. Mobilize the demolition of shacks built by individual owners in private gardens without affecting the overall beauty.

6. Supervise and improve the data management of shops in residential areas of this project.

7. Supervise the deadwood treatment in some parts of the stairs in Phase I and Phase II to maintain the integrity of the property.

8, supervise and urge to do a good job in the fifth stage ***7 interphone troubleshooting.

Four. Xx project

1. urge to sort out the housing files of building 12- 15 (* * * 36 households, 32 households recovered the building).

2. Do a good job in the use and maintenance of the peripheral red line alarm, including the pruning of green plants on both sides of the inner and outer periphery.

3. Make the on-site tracking and verification of safety alarm, and clearly define the relevant requirements for lifting alarm and recording operation to avoid negligence.

4. Follow up the opening of the clubhouse swimming pool, and do a good job in management and maintenance, including ticket sales and water quality treatment of the swimming pool.

5. Supervise the related ancillary works of Building 12- 15, including the installation of ground railings for overhead parking spaces, the definition of parking space property rights (the company requires the sale of overhead parking spaces), landscaping, and the improvement of security rooms, monitoring rooms and warehouses.

6. Follow up the installation of community fitness equipment.

7. Supervise the recovery of various expenses.

8. Follow up the installation of the seventh broken glass door leaf.

9. Follow up the replanting and transformation of some greening plants (for example, three dying palm trees at the gate should be replaced).

Verb (abbreviation for verb) Other matters

1, xx "Shiduo" investment registration and other work cooperation.

2. Carry out daily work according to the requirements of the company agenda.

3. Coordinate relevant departments to complete various tasks.

Work Plan for Property Practitioners 3 In the second quarter of 20xx, the District Property Office will firmly grasp the main line of government property services for community infrastructure and industrial transformation and development in the whole region, and provide property support for the economic and social development of our region through ways such as attracting investment from industrial buildings, disposing of low-value properties, purchasing high-quality properties, and urban renewal.

1, do a good job in attracting investment for industrial buildings. District-owned property is an important platform for attracting investment in our district. At present, our office will fully cooperate with China Merchants and other industrial departments to do a good job in on-site property right inspection, enterprise entry and other investment promotion work.

2. Dispose of low-end properties. Batch public disposal of properties that are difficult to manage and have poor benefits.

3. Buy quality property. According to the implementation method of Shenzhen Luohu District Government to purchase properties, in view of the housing shortage of community infrastructure and the needs of industrial development layout, we will purchase high-quality properties, especially the property on the 4th floor of Tongqing Pavilion of Dongmen Le Tong Building, the property on the 2nd floor of Nanhu Lotus Building, the property on the podium on the east side of Cai Shijie Home, and the property on the first floor of staff canteen of Li Antang Jubaolu Materials Company 1 Building.

4, urban renewal to improve the quality of property. First, through urban renewal projects in the whole region, we will build community infrastructure and innovative industrial buildings, and at the same time do a good job in receiving urban renewal and construction properties. Second, actively do a good job in the compensation for the demolition of urban renewal projects in the area where the regional property is located, improve the quality of regional property through urban renewal, and focus on the compensation for the demolition of regional property in urban renewal projects in Hubei and Li Antang.

5. Continue to promote the industrial heritage protection planning scheme and operation scheme of Jinwei Brewery Project.

On the occasion of resigning the old year and welcoming the new year, on the basis of reviewing the work in XX years, the property management company summed up the experience, found out the shortcomings, actively cooperated with the strategic policy of the group management with a more pragmatic attitude, refined management, tapped the potential internally, demanded benefits from management, became more strict, strengthened training, bravely faced up to the shortcomings, United as one, strengthened the overall situation consciousness, responsibility consciousness and cooperation consciousness, and worked hard to complete the work with one heart and one mind. We will continue to carry forward the spirit of love and dedication, and do our best for the rapid development of the company.

"The Art of War" said: "There is nothing more valuable between heaven and earth than people." Employees are the foundation of an enterprise, and the quality of employees is the basis of quality service. We will take cultivating a professional, efficient and strict management service team as the basic strategy of internal management of property in XX years, implement the policy of strict management and treating employees well, carry out a series of training plans and performance appraisal, promote corporate culture, strengthen brand awareness and improve the cohesion and centripetal force of the team.

I. Personnel management

The goal of personnel management:

The monthly turnover rate of personnel is less than

The coverage of personnel training has reached.

The recruitment arrival rate reached.

Employees' life satisfaction can be realized.

1. Team building lies in institutionalized management. The first task of the personnel administration department every year is to improve the management system, refine the post responsibility system, fully unify the responsibilities and rights, and put them in place. Implement a matching performance appraisal system to mobilize the enthusiasm of employees. Performance comes from execution, and execution comes from details. The personnel department plans to take the security department as a pilot, put forward the specific job responsibilities of each post, implement a new performance appraisal system, mobilize the enthusiasm of employees, enable employees to continuously strengthen their self-management ability, clarify work standards, improve their motivation for self-improvement and gradually promote it. Each post adopts performance management, strives for comprehensive coverage in March, and improves the overall service level and team execution. On the basis of effective performance appraisal system and post responsibility system, the personnel administration department will strengthen supervision and conduct planned patrol management on the operation and implementation of posts. Find problems in time and improve them in time.

The personnel administration department will focus on improving the quality of employees, formulate targeted training plans, combine business knowledge training with enterprise spirit, adhere to positive indoctrination, strengthen concepts, enhance employees' sense of ownership and dedication, and cultivate pioneering spirit. Require employees to truly achieve "owner first" in their work. Take enterprise spirit and purpose as the same basis for unifying employees' will and actions. In the process of personnel management, we should adopt the principle of survival of the fittest, strictly control the employees who join or become full members according to the standards, and gradually improve the quality of employees, thus improving the overall quality of the team.

3. While improving management requirements, pay more attention to employees' life, pay attention to employees' needs, strengthen the management of employees' dormitories and canteens, and organize corresponding employee birthday activities and team activities. Pay attention to improving employee welfare, strengthen communication with employees, listen to employees' opinions through various channels, and make timely improvements.

2. Efficiency is the ultimate goal of an enterprise. Through the implementation of the post responsibility system, the personnel administration department will re-examine the staffing situation of each department and post to avoid overstaffing, and strictly control the personnel cost with the goal of establishing a lean and efficient service team.

5. Administratively, on the premise of meeting the needs of business departments to carry out their work, actively strengthen communication and coordination with various departments. Modify the existing working procedures to make them more standardized and standardized. Complete the material procurement in time, strictly manage the control process of material procurement and use, attach importance to the management of the company's assets, warehouses and vehicles, plug loopholes, and do a good job to ensure that the company's property and interests are not lost.

Second, the customer service center

Property management is service-oriented, and the customer service center is the service window of the whole property company. To this end, the service center will put service first, adhere to the service tenet of "people-oriented", standardize management, pursue innovation and serve sincerely. Constantly improve the value of Jiangnan aristocratic family real estate, so that the real estate can play its maximum use efficiency.

Working ideas:

Emphasis on cost control awareness and cost management procedures;

Emphasize the effective operation and service process of the team;

Emphasize the standardization of public services and the personalization of special services;

Emphasize the "people-oriented" service concept and humanized service;

Committed to establishing a harmonious community with good communication with the owners.

Target setting:

The comprehensive customer satisfaction rate is not less than 100%.

Comprehensive timely service rate is not less than%.

Business skills training%;

The integrity rate of greening in residential areas is not less than%;

The green coverage rate shall not be less than 100%.

The management fee will gradually reach10% in the first stage;

The second-stage charging rate reached%;

The daily cleaning rate of domestic garbage is%;

Work focus:

Based on the review and reflection of XX's work, XX will devote itself to strengthening standardized management, coordinated communication and implementation, so as to improve the efficiency of management services and create a harmonious living environment.

() Develop and improve the work manual so that employees can operate it after opening it, such as management rules and regulations, operating procedures, etc. Let every employee understand the working rules, be familiar with the management procedures, and be self-regulated.

The purpose of serving the business households. And regular business, skills, service awareness and other aspects of training. Through continuous intensive learning, the level of service center staff is continuously improved. Lead a team of employees with excellent business and strong service consciousness as soon as possible. Strictly check the employees who enter the service center, conduct regular assessment and appraisal, and resolutely replace incompetent employees.

() Environmental management in residential areas is extremely important. How to create a good and comfortable living environment for business households is a problem that we attach great importance to. Past management experience tells us.

Work plan for property staff 5 This year will be a year of comprehensive improvement of our property work, and we will try our best to make up for the shortcomings and comprehensively improve. According to the company's strategic objectives and work deployment in the new year, the work plan of xx District in 20xx will be centered around "xxxx", and the main work plans are as follows:

First, fully implement standardized management.

Revise the work manuals of all departments on the original basis, standardize the work flow, strictly follow the work system, strengthen the implementation of the system, and make the management work evidence-based. And standardize management, improve all kinds of files, focus on standardized form records, so as to be comprehensive, detailed and well documented.

Two, the implementation of performance appraisal, improve service quality.

On the basis of performance appraisal indicators, the target management responsibility system is implemented, and the responsibilities at all levels are clearly defined, and the responsibility lies with people. Through inspection and assessment, we can truly reward the diligent and punish the lazy, so as to improve the enthusiasm of employees and promote the effective completion of the work.

Third, strengthen the training and assessment system.

According to the company's training policy, make a training plan to improve service awareness and business level. Carry out post quality education in a targeted manner, and promote the improvement of employees' comprehensive quality such as love and dedication to their posts and service awareness. We will strengthen the training of employees from the aspects of service consciousness, etiquette, business knowledge, coping ability, communication ability and self-discipline ability, and check and implement it in practical work, so as to improve the management service level and service quality, improve the overall quality of employees and reserve human resources for the company's development.

Fourth, establish a strict security system in combination with the actual situation of the community.

Starting with the system norms, the responsibility lies with people, and the supervision and implementation are standardized. Combined with performance appraisal, strengthen team building, increase the publicity of residents' safety knowledge, and open up the situation of joint defense.

Five, improve daily management, carry out convenience work, improve household satisfaction.

Standardize daily work management by system, improve the maintenance of residential buildings, fire protection and public facilities and equipment, satisfy residents, vigorously carry out paid services such as housekeeping, garden maintenance and water and electricity maintenance, and provide quality services for owners.

Six, according to the company's annual master plan, to carry out community cultural activities, to create a harmonious community.

According to the annual work plan, the focus of the recent work is:

1, strictly implemented according to the system specifications issued by the operation center, improved item by item, and put in place according to the implementation date;

2. Organize employee training and learning according to the Assessment Standard for Daily Work of xx System, and define job requirements;

3. Draw up a feasible scheme for charging temporary parking of vehicles;

4. Cooperate with the operation center to carry out community cultural activities such as "Silhouette of Warm Community Life" and organize relevant departments to make preparations;

5, according to the department plan to complete the training work of the month.

In short, since the organizational structure adjustment, the daily work of the district has been carried out smoothly under the correct guidance of the company leaders, and the quality of cleaning and greening work has been obviously improved and improved, but it is still weak in terms of vehicle order management, public facilities and equipment maintenance management, and team training and construction within the department. Personally, I have been working on the property customer service line, and my contact work mainly focuses on customer complaint handling, internal and external communication and coordination, community cultural activities and so on. I don't have comprehensive knowledge of other departments in technical operation and internal management, especially in detail management of engineering and safety. In 20xx, xx District will keep up with the company's development needs with a pragmatic attitude, take the company's overall work policy as the guide, complete all work tasks and assessment indicators with good quality and quantity, and achieve good results in the year of improving service quality.