Job responsibilities of foot massage foreman

Job responsibilities of foot massage foreman

The foreman is the power core of the company's grass-roots administrative staff and daily operation, leading all the staff on the floor to do a good job in welcoming guests and sanitation, with the aim of making customers satisfied with the company's environment and services.

I. Working hours and methods:

1, once a week, subject to the arrangement of the minister;

2. Working hours: morning shift: noon 1 1:00- afternoon 19: 30.

Night shift: 19: 00 pm-03: 00 am.

Note: you can't leave work until the minister approves it. If overtime is needed, it will be arranged temporarily by the minister on duty.

Second, the job requirements and responsibilities:

1, arrive at the company 20 minutes before going to work every day, check the health situation in each area, ask the minister for instructions on the matters needing attention in the day's work and explain them at the regular meeting;

2, lead the floor attendant to do a good job of health work before and after work and report to the minister;

3. When the staff on all floors see the arrival of customers, they should receive customers with the etiquette, manners and warm and cheerful service terms formulated by the company, and customers must have a farewell voice when they leave;

The employees on the floor are all within the jurisdiction. Take yourself as the standard, follow up and urge the service etiquette of the floor staff, remind them at all times, and record the advantages and disadvantages of the staff's service consciousness;

5. Follow up and instill the service concept and explain it to the floor staff every day. Under the observation and supervision of technicians, record and report the service etiquette of the floor or report it to the minister in time;

6. What happens within the scope of authority, first understand what happened and record it, and choose to deal with it without affecting the work, or ask the minister for instructions before dealing with it;

7. Don't have any disputes with customers or employees, and don't handle things that are not within the scope of authority without applying, otherwise you will bear the consequences. For example, waiters apply for rest (smoking, going to the toilet, reporting news, shopping, answering the phone, etc.). ), he can handle it by himself according to the passenger flow, but the time clearly given shall not exceed 10 minutes;

8. Summarize the work every day and submit it to the minister for review. The work record must clearly record the time/place and the events or violations that occurred, and must add your own thoughts and ideas;

9. Learn more about and observe the intentions, thoughts and mentality of the floor staff, talk and chat alone to guide them, and explain them in their own standard way to improve and enhance their work enthusiasm and enthusiasm;

10. Don't discuss the employees and business of the company with anyone inside the company (except during the meeting), and don't discuss any events of the boss, such as finding a heavy penalty;

1 1. If employees have suggestions or opinions, record them and give them to the minister or give them an oral explanation.

Third, the workflow:

1, arrive at the company 20 minutes before going to work every day, check the hygiene situation in each area, and read the handover book;

Ask the minister for instructions on the day's work arrangement, explain the matters needing attention in the day's work at the regular meeting, praise the employees or matters that performed well in yesterday's work, and ask the minister to speak with applause after the speech; 5 minutes before the end of the regular meeting, assign floor personnel to clean the health of each area, lead all floor personnel to clean up after the regular meeting, and report to the minister after the cleaning inspection;

2. Track and supervise the positions (positions in various regions) and work contents of all employees in the hospital, and promptly correct and explain the demonstrations if they do not meet the requirements;

3. If any floor employee fails to operate according to the workflow or violates the rules and regulations at work, first remind him of the warning, then record the cause of the incident (time, place and process), and talk separately to explain and correct it when he is not busy or about to leave work; If similar incidents happen to employees again, explain and correct them, and explain the disadvantages of the incident at the regular meeting the next day by not calling the names. If a similar incident happens again, it will be punished, and if a similar incident happens for the third time, it will also be punished. Notify the boss in time of any event that is not within the scope of authority;

4. After the customer leaves the room, check whether there are any left-over items in the room in time, turn off the air conditioner and TV, and lead the waiter to clean the room and check; Regularly check the cleanliness of each area and whether the power supply is completely turned off;

5. Arrange employees to have meals or snacks according to the passenger flow;

6. Within one hour before coming off work, according to the passenger flow, assign and lead the floor staff to check the health and power supply situation in each area, and report to the minister after the cleaning inspection;

7. Summarize the work of the day and the working status (advantages and disadvantages) and events of the floor staff, sort out the work record book and submit it to the minister for review the next day;

8. All windows and power supplies must be closed before coming off work, and garbage and sundries shall not be left in the company;

9. Record the matters needing attention of the next day in the handover book.

Fourth, guest room hygiene standards and requirements: pay attention to the fine hair left when the towel gently wipes the items.

1, wooden floor: free of sundries and waterlogging, and must be washed by hand with rotten bath towels to keep it shiny and bright;

2. Tea leaves: there is no stain or water on the countertop, and the items must be placed neatly;

3. TV: Wipe it lightly every morning to keep it clean;

4. Foot bath device (set): clean and dust-free, without small sundries, and thoroughly cleaned every ten days;

5, all towels: no stains, hair, lines off and cut off;

6. Window users: the windowsill is free of dust and stains, and the glass is clean and bright. Check and clean at ordinary times and thoroughly clean once a month;

7. Air conditioning: clean the filter every two months and gently wipe the surface; (exhaust fan)

8. There should be no cobwebs and mosquitoes on the ceiling and wallpaper, and the wallpaper should not be damaged. Painting and disinfection cabinets should be gently wiped every ten days. The clock time must be consistent with the front desk. Replace the battery regularly and wipe it lightly.

9. Indoor air must be kept fresh and odorless, and materials and articles must be prepared (TV remote control, air conditioner remote control, paper towels, tissue boxes, ashtrays, cotton swabs, toothpicks, slippers and shower gel).

Five, check the room:

1, whether the air is fresh and odorless, and spray air cleaner when it smells;

2, whether the items are clean and tidy, no stains, dust, water, small sundry, etc. ;

3. Whether the power supply is turned off; Air conditioning, TV, impact, lighting, etc. )

4. Whether the lighting lamp is on; Whether the time of the clock is accurate; Whether the TV remote controller and air conditioner remote controller can be used normally; Whether the materials and articles are complete.

Hygienic standard of intransitive verbs corridors and halls;

1, Carpet: Do not spill water on the carpet (if there is a heavy penalty for 50 yuan), always keep it clean, and there should be no sundries on the plane and corners; (Cigarette butts, paper towels, hair and other sundries)

2. Wall surface: keep it clean and free from stains; (Hands, feet, watermarks and other stains)

3. Sofa (set): No scratches, abrasions or small sundries (hair, soot, etc.). ), tea table, tea set must be clean and tidy;

4. Cashier: Items must be placed neatly and cleanly, free of dust and sundries;

5, water bar: items must be neatly placed, cups, plates and other tableware must be spotless; Fruit knives and chopping boards must be kept clean and tasteless;

6. Ice boxes: They must be sorted and placed neatly and cleaned frequently (recorded).

Hygienic standard of steam room: towels used by customers should not have any stains and hooks.

1, bottom plate: dry it with a mop frequently without sundries;

2. In the steam room: every customer must not have any small sundries before use;

3. Shower room: the articles are neatly arranged and kept clean and hygienic;

4. Wardrobe: customers must clean it after use (3 hangers and a pair of slippers).

5. Keep the air fresh, clean and tidy.

Eight, bathroom hygiene standards:

1. bottom plate: keep it dry and clean, and there is no moisture on the plane and corners;

2, smallpox and walls without cobwebs or mosquitoes, keep the air circulation without peculiar smell;

3. Rinse every 15 minutes.

Nine. Meeting procedures and matters:

1, meeting every afternoon 18: 30 (be sure to be on time, and those who are late will be punished if they stand for the meeting);

2. Report the advantages and disadvantages of yesterday's and early shift work or areas that need improvement. Don't just say what happened, no matter what happened, you should have your own ideas and opinions; For example, a waiter didn't do the service etiquette as required, recorded the date, time and place, and found out whether to remind him to correct it, and why he didn't do it as required. Personally, I think it is XXX, which should be strengthened or improved.

3. Reporting events must be clear and definite, such as: title, my first thing is …, the second thing is …, and so on. There must be the cause, process, personal views and handling opinions of the incident; End of report: My report is finished or my answer is finished.

4, the proceedings must be recorded, don't talk about other people's topics, and ask questions when arranging discussions;

5. The daily activities and meeting contents must be clearly recorded in the workbook, and the workbook should be submitted to the minister for review and regular work every Sunday.

X. other matters:

1, arrange the floor staff to eat in turn every afternoon 17: 00;

2. When you are not busy, explain the main points of service etiquette and how to clean up the room quickly through heart-to-heart, and strengthen the service consciousness of employees;

3, often practice the service process to deal with long-term passenger flow and quickly clean up the room;

4. The hardware facilities in all regions of the company must be well protected, otherwise penalties will be imposed, except for natural depreciation;

5. The sanitation of all areas (including corners) must be thoroughly cleaned every day, and everything must be placed neatly; Check the gfd of all employees regularly;

6, dormitory health must be kept dry and clean, regular inspection every week.

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