Microsoft surface after-sales service

Technical support hotline: 4008203800.

Official mall hotline: 4008822059.

Mall enterprise hotline: 4008056783.

400-820-3800 Enterprise User Support: 9 am to 6 pm Monday to Friday.

Personal user support: 9:00 a.m.-9: 00 p.m. Customer service pre-sales and after-sales support from Monday to Sunday.

Paid basic technical support services.

And professional technical support services: Monday to Friday from 9: 00 am to 6:00 pm.

Personal user support: 9: 00 a.m. to 9: 00 p.m. Monday to Sunday.

After-sales service includes:

1. Install and debug products for consumers.

2, according to the requirements of consumers, the use of technical guidance, etc.

3. Ensure the supply of maintenance spare parts.

4, responsible for maintenance services.

5. Implement "three guarantees" for products, namely, guaranteed repair, replacement and return. Now many people think that the after-sales service of products is "three guarantees", which is a narrow understanding.

6. Handle letters and visits from consumers and answer their inquiries. At the same time, collect consumers' opinions on product quality through various ways, and make timely improvements according to the situation.