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Are there any disabled people engaged in customer service in cloud customer service?
In May, 2022, China Disabled Employment and Entrepreneurship Network Service Platform cooperated with Ant Cloud Customer Service for the first time, and jointly launched an integrated project of training and employment for the disabled. Users can search for "Ant Cloud Customer Service" on Alipay or log in to the disabled in China through the webpage, and search for "Ant Cloud Customer Service" in the job-seeking section of the entrepreneurial platform, so as to query the relevant job registration information.
"After the disabled friends register online, they will organize training in a unified way. After the training, you can go to work as long as you have an independent office environment, a network and a computer. " Zhong, the head of Ant Cloud customer service of Ant Group, said: "Breaking geographical restrictions through Internet technology and creating digital flexible jobs. We hope that technology can help those who need help most, and we will continue to practice the sustainable development concept of Ant Group with practical measures. "
By May, 2023, the special recruitment of the first 1 1 period of the integration of training and employment has been completed, providing disabled friends with 2000+ registration opportunities and helping 500+ disabled people find jobs.
Work content of cloud customer service
1, accept customer inquiries and complaints, and respond to customer needs quickly.
2. Communicate with customers through various channels (such as telephone, email, online customer service, etc.). ).
3. Assist customers to solve problems and provide service information related to products.
4. Handle orders and logistics related matters, and provide customers with tracking and confirmation services.
5, responsible for handling returns and after-sales service requests.
6. Maintain customer information and record customer feedback.
7. Provide technical support and troubleshooting.
8. Analyze customer data, optimize customer service process and improve customer satisfaction.
9. Coordinate communication and cooperation between internal departments to ensure timely solution of customer problems.
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