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Does Tmall customer service need to pay social security?

No need.

Generally, Tmall customer service will not pay social security, and a small part needs to be paid. Because Tmall's customer service is relatively mobile, it is all staff recruited by the seller himself, just a virtual shop on the Internet.

Tmall customer service generally answers customers' price questions and guides customers to buy products. We will also deal with some after-sales problems.