12333 is there no manual customer service?

12333 There will be manual service, but you will hear a reply from voice customer service after dialing. At this point, the caller can immediately transfer to manual customer service as long as he chooses zero, and the operation is relatively simple. 12333 is a national public service telephone provided by the Institute of Human Resources, which can effectively meet the daily consultation needs.

It will include employment and entrepreneurship consultation, personnel consultation, social security system consultation, labor relations and other fields, as well as a series of services such as information inquiry, online acceptance and complaints. In short, many problems can be solved during operation.

The development direction of Ministry of Human Resources and Social Security:

1. Relying on the scientific and technological project "Research and major application of key technologies of public service business and information technology system of labor and social security", jointly formulate standards and norms including service facilities, service terms, business processes and knowledge base, and guide the construction of telephone consultation service centers in various places.

2. Focus on the publicity of telephone consultation service, determine the unified logo, and cultivate the concept and habit of "looking for 12333 in case of human resources and social security problems" among the public, so as to make 12333 a household name.

3, gradually establish a telephone and SMS incoming exchange platform, ministerial telephone consultation service knowledge base, all localities to participate in the maintenance and use, to achieve unified standards, resource sharing, and promote the interconnection and business cooperation of telephone consultation service centers around the country.

4. Further open new service channels such as SMS, and study and formulate the application scheme of SMS in the telephone consultation service center of human resources and social security in combination with local exploration and practice, give full play to the flexible and fast characteristics of SMS, and deliver the service directly to the people.