Why is bank customer service not bank recruitment?

Because there are only so many official staff of banks, they are generally recruited through the talent market, intermediary companies or labor dispatch companies, and they are not formal employees of banks after signing contracts with them.

It is normal for banks to outsource some jobs. When banks cooperate with outsourcing companies, they will sign confidentiality agreements and will never reveal the privacy of customers. Otherwise, they will bear corresponding legal responsibilities.

Moreover, when choosing a customer service outsourcing company, banks will strictly examine the scale, qualifications, cooperation cases, the quality of customer service personnel, the location of the company and so on.

And when signing the contract, the specific content, implementation plan and the effect to be achieved will be written into the contract.

Banks can also check the specific implementation through data analysis, and if there are any deficiencies, they can make timely improvements. Will not cause losses to customers.

Extended data:

The reason why banks choose to cooperate with bank customer service outsourcing companies is to reduce manpower input, reduce costs, maximize benefits, and put more energy into the core business of enterprises to enhance their core competitiveness.

Moreover, cooperation with outsourcing companies can solve the problems of unprofessional team and insufficient resource allocation. Moreover, outsourcing companies specialize in the service industry, and their customer service staff will provide customers with more professional services and service processes will be more perfect.

And the bank's telephone customer service staff needs to be online 24 hours a day. If banks recruit themselves, even if they spend a lot of energy, there will often be a shortage of staff. It can be described as thankless.

In cooperation with customer service outsourcing companies, banks can save energy, manpower, time and money while enjoying the achievements of services such as talent, promotion and mobilization.

Customer service outsourcing service

superiority

(1) All kinds of customer service and labor services of the custodian are handled by human resources companies with more standardized management and comprehensive services, and social security and labor service policies and regulations are provided.

(2) Emancipate manpower, create value, avoid various trivial customer service and labor procedures such as employee recruitment (resignation), social security declaration and housing accumulation fund, and let human resource managers of enterprises and institutions devote themselves to employee career design, training design and performance management. , can motivate employees to play their potential and make enterprises add value.

(3) Simplify procedures and reduce costs. Due to a large number of transactional work outsourcing, human resource managers can easily complete customer service work without leaving home; Reduce the investment of personnel and equipment, avoid repeated operations, and save a lot of money and time for transactional work.

(4) Improve the satisfaction, enhance the perfect customer service system with a sense of belonging, solve the worries of employees and improve employee satisfaction. At the same time, because the main body of the labor contract is still the enterprise, employees have a stronger sense of belonging to the enterprise and higher loyalty.