What is the significance of robots working in a hospital in Hangzhou?

Recently, the outpatient hall of Hangzhou First People's Hospital hired a medical guide robot. The medical guidance robot can guide patients to seek medical treatment and triage through intelligent voice technology, and at the same time introduce the hospital medical environment, outpatient medical treatment process and medical care knowledge to patients. It effectively relieves the actual situation of large number of outpatients, shortage of doctors and repeated questions and answers.

The number of daily outpatient visits in a hospital in the city has reached tens of thousands, which requires higher requirements for the configuration of guiding staff and professional knowledge system. In order to solve the actual situation of large number of outpatients, shortage of medical guides and repeated questions and answers, under the unified deployment of the Municipal Health Planning Commission, the application of intelligent voice technology in the medical field has improved patient satisfaction. On-the-job medical guidance robot is an important part of smart medical care in the first hospital of the city.

It is reported that Xiaoman can guide patients to seek medical treatment, guide triage and introduce hospital environment, outpatient treatment process and medical care knowledge to patients. Xiaoman knows more than 300 common inquiry knowledge, such as the location of various departments in the hospital, the map of outpatient building, the information of departments corresponding to 2 19 common diseases and symptoms, the traffic and living facilities near the hospital, and the guidelines for registration and number selection.

In addition to his high face value, Xiaoman is still a "studious baby". It is reported that Xiaoman can improve his service ability through "self-learning". In the near future, medical guidance robots can also perceive patients at close range and greet them actively through infrared and body temperature monitoring systems.