13 tips for beauty salons to maintain customer sentiment and control customers’ hearts

13 tips for beauty salons to maintain customer sentiment and control customers’ hearts

First or second tip

Reservation for new customers

Many stores don’t pay much attention to online customer appointments, but one does a good job

It also decorates its online stores to match the temperament of offline stores. When customers make appointments or send messages, they can respond in time and After making an appointment, call immediately to confirm the arrival time and reply online mainly to give the other party a professional first impression. Making a mobile phone confirmation is to prevent the store schedule from being affected

Invitation to regular customers

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After making an appointment with a regular customer, be sure to make reminders three days before and the day before the agreed time. The first three days are to let the customer know that the appointment time is coming. The day before is to confirm that the customer will arrive at the scheduled time. , to facilitate store scheduling

The third trick

New customers should do this when entering the store! 90% of stores will do this!!!

New When customers arrive at the store, they are asked to fill in an information form. In fact, this is very offensive to the customer. They say it is to provide better service, but in fact, it is to obtain customer information. Think about it from the customer's perspective. Customers do not understand your store. You just want the customer to leave personal information, which will make her wary

Smart shopkeepers will first give customers enough sense of security. Customer information can be collected during the service process of the beautician, but do not treat it as a customer. Record the interview, and then quietly record the file after the customer leaves. Because we collect customer information for self-interest, not for others, so don’t trouble the customer, keep the trouble to yourself

The fourth or fifth step before the service starts< /p>

Before starting the care, take the customer for a skin test. During the test, communication with the customer should be maintained. The main purpose is to let the customer know what skin problems are encountered during the test and what kind of care will be done to deal with this problem. The plan is to customize a satisfactory plan for the customer

The next service will be smoother

During the service process, for new customers who come to the store for the first time, they do not feel safe. You need to patiently explain the steps throughout the entire service process. This store reminded me 20 times about one project. During the period, I received 4 products and 4 techniques that I still used. It made me feel that the 200 spent was so worth it, so you still keep your head down. Do you provide service without saying a word?

Sixth or Seventh Step

Customer leaves the store

After the project is over, make an appointment with the customer for the next visit During the store hours, customers are given a souvenir before they leave

In winter, customers are given a few thermos cups to make their hearts warm after they leave

This is the first time for customers to arrive It may not be a second visit to the store, but they are willing to give one to the customer as a gift. She will be very touched

Return visit after leaving the store

The night after the treatment is completed

The beautician needs to send a message to the customer to show concern. For example, while chatting with the customer today, he heard that a child has a fever and is sick, etc.

Send a message saying that he heard that a child is sick today and if he is free tomorrow, he can come over and do it. Acupuncture can heal quickly and it’s free

If this is not the case, just ask about the effect after care

The eighth or ninth step

Birthday

Customer’s birthday

We can hold a secret party for customers who come to the store that day. Flowers and cakes will also be prepared, and the staff will send blessings. If the customer cannot come, you can also send a small gift to his home or deliver it to the company

Of course, it must be done if the customer is willing

Reminder of season change

In some areas, when the seasons change, the environment will always be bad. For example, when I am in Changsha, beauticians will send me messages telling me that Changsha has a hot weather recently and I should pay attention to sun protection.

Remember to bring an umbrella when traveling. If you get sunburned You can do it. This set of speech templates is about what kind of difficulties customers encounter and what kind of solutions I can provide.

The tenth or eleventh trick is holiday blessings

On holidays, just It is necessary to send effective content for activation

Don’t send it every big and small holiday, customers will feel annoyed and have to send it according to the group of people:

For example, if the customer is older, It is not suitable for 520 and 520. Younger customers will go there, so you can send 520 blessings to those young customers

Moving service

In addition to sending blessings, you can also add some Touching service. For example, we know that this customer has

If you are three close friends, give a copy to all three sisters, so that they will think this is some kind of fairy beauty salon. If they want to try it, even if they don’t become customers, others will go around and say a few words.

The twelfth or thirteenth move is to be sincere

For example, when the customer reaches the last project, he replaces his facial mask with the most expensive one,

In addition to allowing him to experience better effects and services, this is not a routine

Customers will feel that we are sincerely dedicated to them and can trust us, and become members to pay attention to information in a timely manner

< p>The front desk must pay attention to each customer's information in a timely manner. For example, if this customer posts new updates

You can like, comment, and give some care. In short, you must appear more in front of customers and increase your presence. Can enhance feelings