Matters needing attention in hospital guidance interview

Matters needing attention in hospital doctor interview 1, high sense of responsibility and professionalism.

As a doctor who comes into contact with patients for the first time, he should be anxious about patients' urgent needs, think about patients' thoughts, solve problems for patients with a high sense of responsibility and love, guide patients' medical direction and route, and answer patients' questions. We recommend ourselves and doctors in the whole hospital, and select nurses with strong sense of responsibility, strong communication skills and rich theoretical knowledge of internal medicine nursing and clinical work experience.

2. Create a good image of guiding doctors.

Nurses were trained in etiquette, from appearance, manners, language and cultivation to dressing, standing, sitting, walking and smiling, how to receive patients, how to escort patients, how to communicate with patients and how to guide patients. , so that the guide doctors can master the methods and skills of modern nursing service and establish a good image of guide doctors.

3. Expand the knowledge of medical service personnel.

Constantly learn the knowledge of marginal disciplines such as humanities and psychology. Go out, please come in and study nursing sociology, nursing aesthetics, nursing psychology and so on in various forms. Actively help patients through comfort, persuasion, encouragement and encouragement. Enhance interpersonal and communication skills, health education ability and certain management ability, and improve the comprehensive quality of medical service personnel.

First, the function of guiding doctors.

Medical guidance has five functions. Namely: reception, etiquette, guidance, triage and consultation.

Doctors should serve patients with "angel smile, standardized service like stewardess, hotel-style service enthusiasm and superb professional knowledge and technology."

Purpose of medical guidance: patient-centered, understanding with true feelings, polishing windows with smiles, and winning reputation with services.

The goal of medical guidance: enthusiasm, warmth, kindness and consideration.

Principles for guiding doctors:

Heal the wounded and rescue the dying, do your duty; Abide by the rules and discipline;

Mutual respect and love, warm friendship; Understand patients and be lenient with others;

Respect customs and solve problems; Treat each other equally;

Sincere and caring service; Behave in a proper manner.

Second, the service content of medical guidance:

Medical guidance has five functions. Namely: reception, etiquette, guidance, triage and consultation. In addition, it is convenient for patients to see a doctor, provide help for patients, answer patients' questions professionally, and give patients relevant health promotion, etc.

1, guiding medical treatment.

Guide the direction and route of medical treatment for patients, pre-check and triage, accompany the elderly, retired cadres and the disabled and infirm, choose the best inspection process, and provide one-stop service for registration, payment and dispensing. The reception and greeting of the guiding nurse can eliminate the confusion of patients and their families when they first come to the hospital, and feel cordial and warm.

2, convenient for patients

The outpatient department is adjacent to several residential areas and provides free services for patients and community residents, which is one aspect of the hospital's convenience service. Prepare pen and ink, paper, glue, disposable cups, etc. , to provide convenience for patients from scratch. In particular, measuring blood pressure provides first-hand information for medical treatment, follow-up and medication guidance, which has created great social benefits.

3. Escort the patient to the hospital

Patients who need to be admitted to the hospital in each department are sent to the inpatient department by the guiding medical care, and sent to the hospital bed together with the ward nurse for necessary handover. Enable patients to have continuous service after entering the hospital, shorten the distance between patients and medical staff, and shorten the time for inpatients to get familiar with the hospital and ward environment.

4. Health education and publicity

From the initial hospital introduction, the distribution of medical guidelines, to the prescription of health education for patients, every outpatient department has a prescription of health education for common diseases. Publicize the common sense of preventing common diseases and health care to patients and their families, and the daily care of chronic diseases, constantly expand the scope of health education and expand the influence of hospitals.

5. Health consultation

The demand of patients is no longer a single demand for seeing a doctor, treating a disease and asking about a disease, but an integrated demand for consultation, health care, prevention, treatment and rehabilitation. Pay more attention to personalized and humanized services, reflecting the quality and value of diversified services.