Interview skills of telephone interview

Interview skills of telephone interview

Article 1: Interview Skills Telephone Interview When HR cannot interview one by one in the face of numerous resumes, it will first screen candidates by telephone interview. The telephone interview is as short as 5 minutes and as long as 20-30 minutes, depending on HR's judgment on the applicant. As a candidate, how to deal with the sudden interview call?

1, actively select the call time.

The place where you receive the call may be anywhere, such as streets, shopping malls, bus stops, etc. These places are noisy and not conducive to communication. At this time, you can take the initiative to ask for another day to contact, such as: "sorry, I am very busy, and the environment is noisy now." Can I call you back in half an hour? " HR will generally agree to such a request. At this time, you should leave the phone number of HR and wait until the appointed time to reply.

2. Actively choose the calling place.

Take the initiative to choose a place where you can sit quietly, and take notes with a pen and paper for telephone communication. A quiet environment can ensure that both of you can hear clearly, and there will be no missing or mistaken listening. Use paper and pencil to record the main points of interview questions, and you can also record the main points of answers appropriately.

3. Sit up straight and answer questions with a smile.

Don't think you can recline on the sofa and cross your legs to answer questions. I believe your expression will be "seen" by HR, so you should pay attention to the telephone interview and be rigorous. You can't surf the internet on the computer and answer the phone interview at the same time. This kind of answer is absent-minded and the effect can be imagined.

4. Use polite expressions when answering the phone, such as "Hello".

Never say "hello", so the impression will be discounted. Use polite expressions such as "hello" and "thank you". Polite expression is also a manifestation of professionalism.

5. Take a prepared resume.

In a telephone interview, you can only judge by the voice of the other party. Therefore, when answering questions, candidates should be calm and crisp, with resumes in their hands, which is conducive to answering HR questions in a positive tone. Introducing yourself with your resume is organized and won't miss the main points.

6. Prepare a calculator, reference books and a glass of water.

If HR asks some technical questions, these can help you answer quickly and flexibly, and can highlight your professional ability. Drinking water can not only help you moisten your throat, but also be a good way to calm your mood.

7. You don't have to speak too fast in the telephone interview.

No matter how fast the other person speaks in the telephone interview, the candidate doesn't have to answer too fast, mainly because he speaks clearly and has a relaxed tone. If you are too nervous, you can take a deep breath to adjust your mood and relax yourself. Calm and confident is one of the keys to a successful telephone interview.

8. Answer the questions truthfully.

If you don't hear the question clearly, you can ask it again and try to answer it truthfully. If you feel bad, you can repeat the summary. Add points like 1, 2, 3 to the summary.

For example, if the other person asks you to introduce yourself, but you don't have a resume, and you don't feel very good after answering, you can sum up again: "In short, my main advantages are:

1, 3 years working experience in similar positions in related industries;

2. I have been paying attention to this professional field since college;

I think I have the sense of responsibility and communication skills required by this position. This supplementary summary will leave a clear and confident impression on HR.

9. ask HR questions.

Both sides of the telephone interview are equal. After asking you a bunch of questions, HR will ask you if there is anything you need to know. It's not good that you don't ask questions, which shows that you don't care much about this position. It is not good to ask too many questions. You can ask about the next recruitment process, interview time, job expectation time, etc. At this point, it is best not to ask about salary. When the intention of cooperation between the two parties has not yet entered the substantive stage, it seems too utilitarian to ask about salary.

10. At the end of the telephone interview, thank each other.

At the end of the interview, thank the other party for calling, thanking the other party for their approval and expressing their desire for further cooperation. For example, you can say, "thank you for calling, thank you for your recognition, and I hope to have an interview with you." Please feel free to call me if you have any questions. "

Part II: Telephone interview skills What should I do if the interview phone suddenly calls?

You are often caught off guard by a sudden call from a company. Maybe you are in class, exercising, or on the bus. At this time, you are unprepared. I suggest you try to see if the other party can give you some preparation time, and then have a telephone interview, such as "sorry, I'm busy, can I call you another day?" Wait, don't say you're not ready, or you may lose this opportunity.

Once time is gained, the first thing to do is to spread out the information and write an outline immediately and answer calmly. When you can talk freely with the other party by telephone, you should make clear the name of the other party's unit, the position you are interested in and so on.

If the other party says it will take a short time, ask you to cooperate and don't be nervous. Find a quiet place to sit down first, then clear your mind, introduce yourself briefly, and then answer questions in an orderly way.

What will be asked in the telephone interview?

In order to confirm the authenticity of the resume, the personnel department of the enterprise will first confirm the contents of the resume to see if there are any loopholes and inconsistencies. At this point, candidates must answer questions calmly and quickly, and any hesitation in the process of answering may give the impression that the other party is lying. Therefore, it is best to keep your resume at hand, so you can look at the content and answer questions.

Secondly, after confirming the content of your resume, the interviewer will ask some professional and technical questions about the position you are applying for, such as your professional skills, and your views on the position you are applying for, and sometimes ask some more detailed questions. Don't panic about these questions, keep calm, grasp the main points of the questions and try to answer them truthfully.

When answering some professional questions, your answers should try to show that you are very familiar with those technical terms, can be clearly expressed in short language, highlight the main points, and don't be ambiguous.

Any interview is about mutual observation and understanding, rather than the interviewer unilaterally "interrogating" the candidates. The interviewer will ask the candidate all kinds of questions to measure whether you are suitable for this company. At the same time, candidates can ask the interviewer any questions you want to know, but it is best not to raise your salary, otherwise the other party will think you are more utilitarian.

Calm down and answer the phone.

Know yourself and know yourself, and you will win every battle. If you want to face the telephone interview calmly, you must first know who the "opponent" on the other end of the phone is. So, ask the interviewer's name and company name clearly to ensure correct pronunciation.

Of course, the more you know about the company you are applying for, the easier it will be to deal with the interview. First, it is easy to understand the interviewer's questions; Secondly, when the interviewer knows that you have a lot of company information, he will have a good impression on the applicant and the interview will become easier. If possible, it's best to prepare a list of questions you want to ask the interviewer in advance. You also need to sort out a list of professional and technical training you have received, so that your strength can be seen at a glance.

At the same time, prepare some paper and pens at hand to record the main points of the other party's questions for easy answer. Remember, you don't know how to say "hello" when you answer the phone. Just the difference between "hello" and "impression score", the following effect can be imagined.

Pay attention to the speed of speech when answering the phone.

Don't mechanically recite the materials you have prepared during the interview. When answering questions, you don't have to speak too fast, the words are pronounced clearly, and the expression is concise, direct and enthusiastic, which makes the conversation interesting and easy to carry out. Fast is self-defeating.

If you don't hear the question clearly, please ask the interviewer to repeat it politely, and don't pretend to understand. Try to be polite when you answer, and don't answer irrelevant questions. Remember, it is correct to ask the interviewer to speak more clearly. If necessary, you can even ask the interviewer to restate his question in other ways.

It's natural to feel nervous, but try to relax yourself slowly. If you speak too fast, it will be difficult for the interviewer to understand you. Once you feel nervous and can't go on, you'd better stop, take a deep breath and say, "I'm sorry, please let me do it again."

Remember, try to keep your tone relaxed and confident. It is worth mentioning that telephone interviews of foreign-funded enterprises are mostly conducted in English. As long as your English is not bad and you can understand each other's questions, your answers should be simple and clear.

What did you say at the end of the phone call?

At the end of the call, remember to thank the interviewer and make sure that the interviewer has your correct phone number so that he can find you in the next few weeks. Before ending the call, be sure to thank the other party for calling and show your professionalism.

Finally, experts remind you: In any case, college students should grasp the principle of telling the truth in telephone interviews. At the same time, maintaining a proper speaking speed and professional attitude in the process of answering the phone is the key factor to win high marks.

The function of telephone interview and questioning are similar to communication before conversation, which is in Chinese or English, and different companies will adopt different methods. Generally, the interviewer communicates directly with the job seeker by telephone 10-30 minutes, with self-introduction and standard questions. According to the resume, the interviewer understands the basic ability and experience of the job seeker, so as to judge whether he has the relevant ability needed for the recruitment position, and then judge whether to give the next interview opportunity.

Tips:

The telephone interview mainly tests your mental preparation and psychological preparation. Always believe that you can make any idea, plan, goal, strategy and scheme deeply rooted in your mind and turn them into reality. After submitting the application materials, you should always be prepared for the telephone interview of the target company. You can always pay attention to the BBS of major campuses, get a general understanding of the recruitment progress of each company, and be aware of it.

(1) When you receive a telephone interview from the target company without any preparation, don't panic and keep calm. Tell him in a very positive and friendly tone:

Thank you for calling me, Mr XXX. Would you mind calling me back in five minutes? Because my cell phone reception is not very good here, or you can leave your phone number and I'll call you back.

Usually HR will agree to call back in a few minutes, which will buy you time to prepare. Of course, excuses can be other than cell phone signals, but they must be reasonable reasons.

(2) hang "thank you" on your lips.

For example, "Thank you for calling me", "Thank you for giving me this opportunity" and "Thank you for your time and consideration". It's really nice talking to you "and so on.

(3) Remember the name of the interviewer.

Repeating the interviewer's name repeatedly during the telephone interview makes him/her feel valued and respected.

(4) Grasp the last question.

Job seekers seize the last question time, which is an opportunity to show themselves. Prepare some questions with content and depth in advance to make HR feel smart and pave the way for showing his advantages.

(5) take notes.

In the telephone interview, you can take notes while answering the phone and write down the important information so as to prepare for the further interview. On the other hand, when the interviewer is interrupted by something else for some reason, he comes back and asks, "Where were we?" If you can answer him quickly and clearly, you will definitely leave a deep impression on him.

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