Convenience store loss prevention staff

"Loss" is a word often mentioned in the operation of chain enterprises. It is generally believed in the industry that if the operating profit of supermarkets is 1%, if the loss rate of goods above 2% in hypermarkets can be reduced to 1%, its operating profit can be increased by 100%. So how to do a good job of loss prevention management in supermarkets? The author believes that we should start from both internal and external aspects.

■ Loss caused by internal reasons and loss prevention.

Due to the large business area and numerous departments, the management of employees is relatively scattered. Therefore, it is not uncommon for most employees to lose their stores for their own personal gain or because they are not serious and irresponsible.

Strengthen internal staff management

There are many forms of employee theft, such as internal collusion, internal theft, direct payment for goods, direct delivery to and from work or at night, etc. It is hard to prevent.

First of all, we should formulate special punishment measures for employee theft, make them public and strictly implement them.

Secondly, employees are strictly required to go in and out from the prescribed employee passage when going to work, and consciously accept the inspection by the security personnel in the store. Wallets carried by employees shall not be brought into shopping malls or work sites, but shall be temporarily stored in designated places.

Third, strictly regulate the shopping situation of employees during commuting, and prohibit employees from shopping or reserving goods during working hours. Employees should have invoices and promissory notes for the goods they buy during breaks, so as to prepare for inspection by security personnel and acceptance personnel.

Strengthen the management of staff work.

Strengthen the management of employees' work, standardize the workflow of employees, and minimize the losses of employees in the process of work.

First of all, because there are many kinds of goods operated by hypermarkets, if employees are not responsible and meticulous in their work, it may lead to the mislabeling of bar codes, the coexistence of old and new price labels or the inconsistency between POP and price cards, the inability to restore the original price after the promotion of goods, and the inability to check the shelf life of goods in time. As a result, some customers can buy high-priced goods at low prices, resulting in losses. If customers complain after buying goods that have exceeded the shelf life, it will not only cause economic losses, but also be extremely unfavorable to the corporate image. Therefore, the heads of all departments in the supermarket should give employees a clear division of labor and complete all preparatory work before opening the store every day, such as checking whether POP is in line with the price tag; Check the price changes of commodities and exchange them in time; Check the shelf life of the goods.

Secondly, due to the particularity of supermarkets, it is impossible to have zero inventory in the operation process, and the quality of warehouse management will directly affect the loss.

Buying a lot of goods in the supermarket will increase the difficulty of keeping goods in the warehouse. Although each department has its own cargo storage area, it will inevitably "occupy" the other's storage area. If it is non-food, the items are relatively easy to keep, but it is inevitable that the relevant personnel will throw them around without caring for each other's items, causing man-made damage. In view of this situation, we can arrange special personnel to supervise and manage the stacking of scattered goods, so as to standardize the warehouse management and reduce the loss in the warehouse. In addition, in the course of store operation, in case of damage or packaging damage caused by customers' carelessness or unreasonable stacking of goods, all departments can set aside a small area in the warehouse as a stacking area for returns, and special senior staff will be responsible for returns and management to minimize losses.

Third, the cashier in the supermarket, as the manager of cash operation, will also cause great losses if he misbehaves. For example, cashiers and customers deliberately miss some goods through familiar relationships or privately enter lower prices to offset them; The cashier's fictional return of cash and special sale of goods have passed, but the cashier still sells them at special prices. Therefore, we must strictly abide by the cashier's work discipline, formulate relevant punishment regulations and strictly implement them. The cashier supervisor should organize and supervise the cashier's shift change in strict accordance with the procedures, and make records carefully for verification.

Fourth, fresh food has become a major selling point of supermarkets, which not only has good profits, but also attracts a large number of target customers with good quality, quantity and freshness. However, the loss of fresh food also makes store operators quite nervous. Strengthening the loss prevention management of fresh food can be considered from the following three aspects:

First of all, we should check the refrigeration equipment regularly and troubleshoot it in time, usually three times a month. At the same time, the inventory of fresh goods must be strictly controlled, and the order must be personally attended by the department head or senior employees.

Secondly, some fresh goods need to be sold out on the same day, such as fish fillets, ground meat, live shrimps and so on. , you can sell at a discount during the peak sales period to avoid becoming a defective product.

Thirdly, the managers of fresh goods should carry out the work of "turning over the pile" in depth to prevent the confusion between old and new fresh goods and reduce the freshness. At the same time, the staff should try to avoid too long operation time or too high humidity on the job site, which will lead to the decline of commodity freshness.

■ Loss caused by external reasons and loss prevention.

In addition to the losses caused by internal employees, some reasons of external environment can not be ignored, such as supplier misconduct or customer theft.

The first is the loss caused by the supplier's improper behavior, such as the supplier's wrong delivery of the supply quantity and passing the low-priced goods off as high-priced goods; Entrainment of goods without authorization; Return the goods; Cooperate with employees to commit theft, etc. In view of this situation, the management of suppliers must be:

1. When suppliers enter the return area, they must register first and get a pass before entering. When you leave, you must return your pass after being checked by the security personnel.

2. When the supplier replaces the defective products in the store or in the back yard, it is necessary to have a return form or obtain a bill of lading in the back yard before returning the products with the approval of the department head.

3. After the supplier delivers the goods, the empty boxes must be opened, and the paper bags should be folded flat to prevent the goods from being smuggled out of the store. When the manufacturer's vehicle leaves, it must be checked by the store security before leaving.

Secondly, the loss caused by customer misconduct or theft, such as customers carrying goods with them; Improper return of goods by customers; Customers defile goods when shopping; Leave the box and take the goods inside; And eat food and throw away food boxes. In view of these situations, the store staff must: prohibit customers from carrying large backpacks or handbags for shopping, and ask them to put them in the service desk or bag cabinet. Customers should pay attention to their buying behavior when bringing small backpack into the house. At the same time, regular anti-theft education and training for employees; It is necessary to send special personnel to strengthen the inspection of shops, paying special attention to dead corners and crowded places; Valuables or small commodities should be sold at special counters; When customers are shopping while eating, they should be politely reminded to check out at the cashier.

Although customer theft is a global problem, if certain measures are taken, certain results will be achieved.

The loss management of supermarkets is not easy, involving too many people's negligence, and the occurrence of commodity loss will have a negative impact on the management and development of supermarkets. Stores should take targeted measures according to the causes of losses, strengthen management, plug loopholes, and minimize all kinds of losses. (Yuan Liguang)

There are two main points in supermarket loss prevention!

First, prevent safety! Discharge all safety hazards!

Second, control losses! Prevent thieves and control fresh food, food and non-food

The loss that happened!

1\ Improve the current vulnerability scheme and completion time in advance;

2\ How much loss are you going to recover for the supermarket? 1) How many thieves (foreign thieves) are caught to reduce the loss of goods; 2) Bad behaviors of internal employees are detected, including stealing food and drinking, and being carried out of the house; 3) Check the bad phenomena in the process of receiving goods, whether a large number of fresh goods are reported as damaged, and whether the food is artificially expired or deteriorated.

3\ Train existing loss prevention personnel to improve their business knowledge.

3\ How to cooperate with front-line sales, provide better service for front-line, and make suggestions, etc.