Huainan Chaoyang Hospital Hospital Service

In the past two years, Chaoyang Hospital has taken the hospital management year as an opportunity, adhered to the principle of "patient-centered, quality-centered", aimed at facilitating the people and benefiting the people, updated the service concept, improved the service quality, reduced the medical expenses, standardized the service process, and paid close attention to the construction of medical ethics and industry style norms. Over the years, we have adhered to the supervision of medical ethics, strictly enforced industry discipline, standardized civilized language, built a harmonious doctor-patient relationship, and provided care and patience for patients. In the past year, * * * received more than 20 banners, mirrors, plaques, etc. Presented by patients, more than 40 letters have been returned to the field, and the red envelope is more than 20,000 yuan. The average monthly patient satisfaction rate is over 98.6%. At the same time, we urge social supervisors to give more valuable opinions and suggestions to further promote the construction of hospital industry style.

All social supervisors made positive speeches on the construction of medical ethics in hospitals. The supervisor talked about his personal feelings and the views of the surrounding people on Chaoyang Hospital. They fully affirmed the gratifying changes and remarkable achievements made by Chaoyang Hospital in recent years, and all their speeches revealed their deep feelings and ardent expectations for the hospital. At the same time, valuable opinions and suggestions are put forward for the work and future development of hospital medical quality, management and service.

At the same time, the hospital will further strengthen supervision in combination with medical ethics evaluation, and promote the construction of medical ethics in hospitals to a new level.