What basic skills do you need to master in cross-border e-commerce customer service?

Let's talk about the work first. The job responsibilities are basically as follows. Of course, different companies will have some differences.

1. Answer customers' questions through e-mail and other tools to provide quality services to foreign customers;

2. Pre-sales support: answer product questions and transportation questions, improve customers' willingness to buy and promote orders;

3. Order follow-up: dealing with issues such as order replacement, order cancellation, address change and logistics tracking;

4. After-sales support: effectively handle complaints and disputes from overseas customers and provide after-sales technical consultation and coordination;

5. Collect and feedback customer questions in time, and actively communicate with team leaders. Skills and job requirements First of all, cross-border e-commerce involves cross-border communication, so language requirements are the first, and the details will be based on the site. According to different platforms, there will be certain requirements for familiarity with platform rules and operation processes, and then there will be communication skills and personality. Generally, the salary of the customer service post is strong, patient and enthusiastic, which will be relatively stable, but the company's sales channels and sales performance will also affect the performance appraisal. Mature companies will have a clear post compensation system, and small companies will be uncertain.