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Does the hotel allow the front desk to sleep at night?
Star-rated hotels pay attention to providing high-quality services for their guests, and the front desk is an important part of hotel services. They are responsible for receiving guests, answering questions and dealing with emergencies. If the front desk is closed at night shift, it may lead to service interruption and reduce the satisfaction of guests with the hotel. Especially at night, the front desk staff need to be vigilant and ready to deal with possible security problems at any time. Therefore, the night shift front desk can't rest to ensure the safety of the hotel.
Compared with star-rated hotels, ordinary hotels often have more flexible service standards and pay more attention to meeting basic accommodation needs rather than providing all-round high-quality services. Therefore, ordinary hotels may be more relaxed in the rest regulations of the night shift front desk.
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