12333 working hours of manual service

12333 Working hours of manual service: Monday to Friday (non-statutory holidays) 9: 00 am-afternoon 12 pm, afternoon 13 pm-afternoon 17 pm.

12333 The working hours of manual service are as follows:

1 and 12333 answer users' questions, which are mainly divided into automatic voice response and manual consultation service. The former can answer questions 24 hours a day, and the working hours of manual service are generally 9: 00- 12: 00 and 13: 00-65438 on legal working days (Monday to Friday).

2. However, due to the different conditions in each city, the service hours announced by the local authorities shall prevail. For example, the working hours in Wuhan are 8: 00- 19: 00 on weekdays and 9: 00-16: 00 on Saturdays;

3. It is suggested to call12 on working days and 14- 17 in the afternoon. There will always be manual customer service at this time. During the consultation, you can ask the local 12333 manual customer service to facilitate the next consultation.

The reason why the manual service of 12333 can't get through:

The possible reason is not in the service time, and the biggest possibility is that there are too many consultants. 12333 The manual service is seriously busy. If you want to inquire about social security information, it is suggested to inquire on Alipay or WeChat, which is faster and more convenient.

12333, as the national public service telephone of human resources and social security system, mainly provides public services such as policy consultation, information inquiry, service guide, complaints and reports in the fields of employment, social insurance, personnel, talents, wage and income distribution, labor relations, etc. By the end of 20 16, the telephone consultation service of 12333 has achieved full coverage of cities and regions, with more than 4,000 people consulting and the total number of telephone calls answered each year reaching more than 80 million.

legal ground

People's Republic of China (PRC) civil servant law

Article 14 A civil servant shall perform the following obligations:

(a) loyal to the Constitution, abide by and consciously safeguard the Constitution and laws, and consciously accept the leadership of the China * * * production party;

(2) Being loyal to the country and safeguarding its security, honor and interests;

(3) Being loyal to the people, serving them wholeheartedly and accepting their supervision;

(four) be loyal to their duties, be diligent and conscientious, obey and implement the decisions and orders made by superiors according to law, perform their duties in accordance with the prescribed authority and procedures, and strive to improve the quality and efficiency of work;

(five) to keep state secrets and work secrets;

(six) take the lead in practicing the socialist core values, adhere to the rule of law, abide by discipline, abide by professional ethics, and abide by social morality and family virtues;

(7) Honesty, impartiality and integrity;

(eight) other obligations stipulated by law.