What should I do if my Hangzhou citizen card is lost?

First, Hangzhou citizen card reported the loss.

1. After losing the citizen card (social security card), the cardholder can immediately call the citizen card hotline "96225" to report the loss orally.

2. You can also go to the central hall, business hall or service point of the citizen card with a valid ID card to go through the formal loss reporting procedures (the original and photocopy of the valid ID card of both parties are required for agency).

3. If the citizen card account function is enabled, you can call the citizen card hotline "96225" or report the loss orally through IVR.

4. You can also go to the lobby and business hall of the citizen card center to go through the formal loss reporting procedures with valid identity documents.

Two, Hangzhou citizen card loss reporting materials.

I shall apply with the original valid identity documents (second-generation ID card, household registration book, identity certificate, passport, Hong Kong and Macao residents' travel permits to and from the mainland, and Taiwan Province residents' and foreigners' permanent residence permits to and from the mainland, hereinafter referred to as valid identity documents), and the agents need the original identity cards of both parties. /kloc-Parents under the age of 0/6 must do it for them.

Third, the handling process

Bring the above materials to the following acceptance points.

1, citizen card service outlets (citizens' homes in cities and districts, citizen card south/west/north service halls); Hangzhou citizen card APP, 96225 hotline (medical insurance and account function only)

2. Bank of Communications outlets in the main urban area (medical insurance, account function and financial function of Bank of Communications financial citizen card only)

3. Hangzhou United Bank's outlets in the main city (medical insurance, account function and financial function of Hangzhou United Bank only)

Fourth, processing time and cost.

1. Processing time: immediate settlement.

2. Handling fee: free of charge.

legal ground

Measures of Hangzhou Municipality on the Administration of Citizen Cards

Article 2 Citizen cards mentioned in these Measures refer to integrated circuit cards and virtual electronic cards issued by Hangzhou Municipal People's Government to Hangzhou citizens for handling personal social affairs and enjoying public services.

Citizen card has the basic functions of information storage, information inquiry and transaction payment.

Article 3 These Measures shall apply to the application, manufacture, issuance, use and related management activities of citizen cards within the administrative area of this Municipality.

Article 4 The competent information department of Hangzhou Municipality is responsible for the planning, coordination, publicity, supervision and management of the construction and application of citizen card system.

Hangzhou information resource management agency is responsible for the collection, storage, exchange and sharing of information related to citizen cards, and assists in the construction of related application systems.

Hangzhou citizen card service agencies are specifically responsible for the production, distribution and maintenance of citizen cards, as well as the construction and maintenance of citizen card service outlets, and assist in the construction of related application systems.

Article 9 Citizens shall provide true and valid personal information, apply for a citizen card at the designated citizen card service outlets with valid certificates in accordance with regulations, and keep the citizen card and personal password properly, and shall not transfer or lend them.

The losses caused by the loss, transfer and lending of the citizen card shall be borne by the cardholder himself.

Fourteenth citizen card application, renewal, replacement, cancellation of the specific provisions by the citizen card service agencies with reference to these measures.

Article 15 During the renewal or replacement of citizen cards, the relevant application departments of citizen cards shall ensure the basic needs of cardholders for handling personal social affairs and enjoying public services, and the specific measures shall be formulated separately by the relevant application departments of the city.