National social security government service platform

Recently, Jiangsu's first online social insurance collection 3D service hall was officially launched in our city, providing a "one-stop" service for individuals and unit users that integrates inquiry, application, modification and payment. Social security payment opens the 3D era. Online social security payment 3D service hall uses domestic advanced 3D virtual information technology to simulate real business scenes, and deduces the appearance, indoor structure, indoor environment, service window and other scenes of the hall through 3D virtual animation, which makes people feel the same service as the physical hall. Lianyungang online social insurance collection 3D service hall has five service areas: guidance service area, counter handling area, self-service inquiry service area, information announcement area and rest area, which can connect the counter service of online service hall with the online service navigation of online platform and realize more than 30 services. Insured units and individuals can freely "walk" to each service area in the 3D service hall by operating the direction keys of the computer keyboard or mouse, and choose the business to be handled, or directly reach each service area to handle related business by selecting the function menu. "One-stop" service to realize social security at home For the vast number of social insurance participants in our city, the online social security collection 3D service hall has created a three-dimensional online service platform for the insured, and the insured can easily enjoy the convenience of "one-stop" service and complete various social security services without leaving home. Relevant persons from the Municipal People's Social Security Department said that in addition to the traditional inquiry function, the service hall has also developed a number of new practical functions for insured units and individuals, such as personal basic information modification, personal payment, and online declaration by unit users. , to provide "one-stop" service integrating inquiry, application, modification and payment for individual and unit users, and further improve work efficiency and service level. Internet voice consultation provides interactive services. What's the difference between online social security collection 3D service hall and physical hall? According to reports, through the use of network voice communication technology, the city has built an online lobby consulting service system integrating artificial voice service, online consulting service, online message service and online intelligent self-service. In other words, the insured units and individuals communicate with the virtual service personnel through free VoIP, and the background staff can provide real-time voice support for the virtual service personnel through VoIP, which greatly reduces the online working time of the insured personnel and improves the service effect. Knowledge expansion: Social Security Social insurance is a social and economic system that provides income or compensation for people who have lost their ability to work, are temporarily unemployed or suffer losses due to health reasons. The social insurance plan is organized by the government, forcing a certain group to use part of its income as social insurance tax (fee) to form a social insurance fund. Under certain conditions, the insured can get fixed income or loss compensation from the fund. It is a redistribution system, and its goal is to ensure the reproduction of material and labor and social stability. The main items of social insurance include old-age social insurance, medical social insurance, unemployment insurance, industrial injury insurance and maternity insurance.

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The first phase of the national unified human resources and social security e-government project "Golden Insurance Project" was completed last year. At present, 24 provinces (autonomous regions and municipalities) have access to the inter-regional transfer and connection platform of ministerial-level endowment insurance, and all provinces are required to access it on 20 13. The unified information platform for endowment insurance will simplify and smooth the transfer of full coverage during the year. The social security agency needs 15 working days to review the original work place, 15 working days to transfer the new work place, and 15 working days to confirm the relationship and funds. For many migrant workers, the inter-provincial transfer and connection procedures of endowment insurance are complicated, which greatly affects their portability. However, the relevant person in charge of Ministry of Human Resources and Social Security told the Economic Information Daily on June 5438+08 that with the establishment of the national information platform for the trans-regional transfer of employee pension insurance during the year, such procedures will be simplified. However, the fundamental problem that hinders the transfer of endowment insurance is still that the level of fund overall planning is too low, and the urgent task is to "fragment" and make overall development. It is understood that the first phase of the national unified human resources and social security e-government project "Golden Insurance Project" was completed last year. At present, 24 provinces (autonomous regions and municipalities) have access to the inter-regional transfer and connection platform of ministerial-level endowment insurance, and all provinces are required to access it on 20 13. "In the future, when the pension insurance relationship of the insured needs to be transferred, the information platform can be used to transfer electronic data to other areas, and the handling agency does not need to re-enter the form, which simplifies the process and enhances the integrity and accuracy of information transmission." Song Jingyan, director of the Social Security Department of Ministry of Human Resources and Social Security Information Center, said that the transfer of the pension insurance relationship will be more timely and simple, thus providing faster services for the floating population. In addition to the transfer within the employee pension insurance system, the information platform will also facilitate the connection between different pension insurance systems. According to the normal timetable, three basic old-age insurance systems, namely, the basic old-age insurance for urban workers, the new rural social old-age insurance and the social old-age insurance for urban residents, will be introduced this year. Song Jingyan introduced that this will also be completed through the unified platform of the "Golden Insurance Project": "In this way, except for government agencies and institutions, other people's pension insurance is included." The establishment of this platform is necessary because the level of pension planning in China needs to be improved urgently. Corresponding to the overall level of municipal pensions, the social security information system is also seriously fragmented, and local social security institutions often use their own developed systems. However, with the increase of population mobility and the promotion of socialized pension payment, the information volume of social insurance business management is expanding at an unprecedented speed, and the amount of funds managed is also increasing rapidly. Small-scale information systems can no longer meet their needs. "For example, in a commercial bank, if the head office does not establish a unified information platform, but each branch does its own thing, then the bank will definitely encounter problems in the transfer of funds, let alone conduct business nationwide." Zheng Bingwen, director of the Latin American Institute of the China Academy of Social Sciences, told the Economic Information Daily that there are three problems in the portability of social security. One is that the financial system is divided into regions, which leads to regional separatism. The second is that the system is fragmented. Third, there is no national unified electronic platform, which further aggravates the problem of social security fragmentation. "After the completion of the information system, these difficulties can be partially overcome, which will bring convenience to the national pooling of funds and create conditions in hardware." He said. However, the fundamental problem of endowment insurance is that the level of fund overall planning is too low. Deputy Director of Ministry of Human Resources and Social Security Information Center said that it is not a problem to realize the integration of social security information departments, provinces and cities. However, the information system is related to business management after all, and it does not play a decisive role in realizing national overall planning under the restriction of provincial or even municipal overall planning of pension funds. "National networking has been achieved, but funds are not networked. Each province manages its own funds and has its own procedures, so the impact of data networking is limited. " He said. To solve the problem of poor transfer and continuity of cross-regional social security relations, experts pointed out that it is imperative to "fragment" and make overall plans for development. Chu Fuling, director of the Social Security Department of the Central University of Finance and Economics, said in an interview that the future social security system framework of China will include two parts, one is the social security system for workers, that is, employees, and the other is some social security projects for residents. "I believe that within this framework, China will gradually straighten out the system design issues, and on this basis, improve business processes, establish information networks, and finally gradually establish a more effective social security transfer and connection system."