Beihai medical insurance inquiry system

The unified telephone number for national social security inquiries is 12333. If you call locally and need to inquire about other services, the customer service will directly give the inquirer a detailed telephone number.

The 12333 Intelligent Service System integrates the knowledge base of the 12333 Telephone Consultation Center and the massive information resources of the portal of the Municipal Bureau of Human Resources and Social Security, and highlights the interactive "dialogue" service mode, realizing the online consultation form and interactive flow of the website. The system realizes the innovation of online consulting form and interactive process on the website.

The establishment of the Ministry of Human Resources and Social Security has brought a new opportunity for the development of telephone consultation service centers, and at the same time put forward higher requirements for the construction of telephone consultation service systems. The ministry will join hands with localities to promote the construction and operation of the telephone counseling service system in the following aspects.

1. Relying on the scientific and technological project of "Research on Key Technologies and Major Applications of the Business and Information Technology System of Labor Security Public **** Services", the Ministry will work with the local authorities to formulate standards and specifications on service facilities, service terms, business processes, knowledge base, etc., and provide guidance for the construction of local telephone consulting service centers.

2. Focusing on the publicity of the telephone consulting service, it has determined a unified logo, and cultivated the concept and habit of "looking for 12333 when there is a problem with human resources and social security" among the public, so as to make 12333 a household name.

3. A telephone and SMS call-in exchange platform and a ministerial-level telephone consulting service knowledge base are gradually being established, and all regions **** participate in the maintenance and use of the platform, so as to realize the unification of standards and the enjoyment of resources, and to promote the interconnection of telephone consulting service centers in various regions and the collaboration of their operations.

4. Further opening of new channels of service such as SMS, combined with local exploration and practice, research and development of SMS services in human resources and social security telephone advisory service center applications, give full play to the flexible and fast features of SMS, the service directly to the people.

5. Establishing a regular exchange mechanism for telephone consulting service departments in different places, including technical exchanges, training, observation, etc., summarizing the experience of telephone consulting service centers in terms of system construction and service in different places in a timely manner, and driving the development of telephone consulting service centers across the country by setting up a typical example.

Expanded reading: insurance how to buy, which is good, hand to teach you to avoid the insurance of these "pit"