Heilongjiang social security consultation is free 24 hours online.

It is an important service set up to facilitate the general public to know social security policies, inquire social security information and solve social security problems at any time.

First, the service content

The free 24-hour online service of social security consultation in Heilongjiang Province covers the interpretation of social security policies, the inquiry of social security expenses, and the application for social security benefits. People can get the required social security information at any time by calling the hotline, logging on the official website or using related mobile applications.

Second, the service characteristics

1. Convenient: This service is not limited by time or place. People can consult at any time and any place without waiting in line at the social security agency.

2. Real-time: The information provided by the service is up-to-date and real-time, ensuring people to obtain the most accurate and timely social security information.

3. Professionalism: The service team consists of professional social security workers with rich social security knowledge and experience, who can answer people's questions accurately.

Third, the use process

When people use the free 24-hour online service of social security consultation in Heilongjiang Province, they first need to determine their consultation needs, and then choose the appropriate consultation methods (such as calling the hotline, logging on the website or using mobile phone applications). In the process of consultation, people need to provide relevant personal information so that staff can verify their identity and provide more accurate answers. After the consultation, the public can also evaluate and feedback the service, so that the service team can continuously improve and enhance the service quality.

To sum up:

Heilongjiang province's free 24-hour online social security consulting service is a convenient, real-time and professional social security consulting service, which aims to meet the needs of the general public for social security policies, information and problems. People can get the social security information they need at any time through various ways and enjoy an efficient and high-quality service experience.

Legal basis:

People's Republic of China (PRC) social insurance law

Article 72 provides that:

Social insurance agencies shall establish and improve business, finance, safety and risk management systems.

Social insurance agencies shall pay social insurance benefits in full and on time.

Article 74 provides that:

The social insurance agency shall obtain the data needed for social insurance work through business handling, statistics and investigation, and the relevant units and individuals shall provide it in a timely and truthful manner.

The social insurance agency shall establish a file for the employer in a timely manner, completely and accurately record the social insurance data such as personnel's participation in social insurance and payment, and properly keep the original vouchers for registration and declaration and accounting vouchers for payment and settlement.

The social insurance agency shall timely, completely and accurately record the individual's personal rights and interests such as social insurance payment, employer's payment and social insurance benefits, and regularly send the personal rights and interests records to me free of charge.

Employers and individuals can inquire and check the records of payment and social insurance benefits from social insurance agencies free of charge, and ask social insurance agencies to provide social insurance consultation and other related services.