Social security bureau can't find social security information.

Legal analysis: first ask what level of social security the unit pays? Is it provincial or municipal? Or at the county level? Because different levels of social security, the system is also independent, so it is definitely impossible to query outside different levels of social security, you need to go to the social security department at the same level to query social security information. On the premise of determining which level of social security to pay, go to the social security department where the payment is located to inquire about social security. If you still can't find personal information, you may have reason to ask how the company paid the fee and whether it was paid. The company can inquire the person in charge of social security. There may be a problem with the system, or it may be that the unit has not actually declared it. Suggest further verification.

Legal basis: Article 83 of People's Republic of China (PRC) Civil Servant Law states that civil servants participate in social insurance according to law and enjoy insurance benefits according to state regulations. If a civil servant dies in the line of duty or dies of illness, his relatives shall enjoy pensions and preferential treatment prescribed by the state.