The social security card has a balance, but the available balance is zero.

The situation that the social security card has a balance but the available balance is zero may be because the social security card financial account is not activated or the account balance is not synchronized with the medical insurance account balance.

Social security cards usually contain two accounts: one is a social security account, which is used to record personal social security information; The other is a financial account, equivalent to a bank card, which is used to deposit and withdraw funds. In some cases, even if the social security card has a balance, if the financial account is not activated, the available balance will be displayed as zero. In addition, the balance of social security account and financial account may not be synchronized, for example, the funds in social security account are not transferred to financial account, which will also lead to the phenomenon that the available balance is zero.

The main materials required for handling social security cards are as follows:

1. Identity certificates and valid identity documents, such as China People's Identity Card and National Identity Card; If it is for minors, you need to bring the valid identity certificate of the guardian and the proof of guardianship relationship (such as birth certificate, household registration book, etc.). ).

2. Household registration book, the original and photocopy of the applicant's own household registration book; If the household registration information is inconsistent with the ID card information, relevant certification materials shall be provided.

Three, social security certificate, the relevant proof of participating in social insurance (if any), generally issued by the unit or community;

Fourth, recent photos

Five, according to the specific situation of different regions and individuals, it may be necessary to provide relevant materials, such as employment certificate, student certificate, retirement certificate, etc. ;

To sum up, the reason why the social security card has a balance but the available balance is zero may involve many aspects. When dealing with this problem, we need to comprehensively consider various possibilities and take corresponding measures to solve it.

Legal basis:

Measures of the People's Republic of China on the Administration of Social Security Cards

Article 15

The cardholder shall properly keep the social security card and shall not lend, transfer or use it maliciously. If losses are caused by lending, transferring or maliciously using the social security card, the cardholder shall bear corresponding legal responsibilities.