Shanghai office social security card telephone number

Answers to the loss report and replacement of social security cards

2009- 1 1-26 Source: Shanghai Social Security Card Service Center.

1. What should I do if I lose my social security card?

A: Once the social security card is found lost, the cardholder should immediately call the service hotline 962222 of the Municipal Social Security Card Service Center (hereinafter referred to as the Municipal Card Center) to report the loss in advance, or go to the nearest district (county) social security card replacement outlet (hereinafter referred to as the replacement outlet) to report the loss in writing.

2. How long is the reporting period?

Answer: The pre-loss reporting by telephone is valid within 24 hours, and citizens should report the loss in writing within 24 hours after the pre-loss reporting by telephone. The written report of loss is valid for 30 days. The loss reporting card will be frozen for use within 1 hour after handling the telephone pre-loss reporting procedures and within 4 hours after the written loss reporting procedures.

3. How to handle the pre-loss reporting procedure?

Answer: The cardholder's name, citizenship number, contact number and home address should be provided when reporting the loss in advance.

Since the validity period of telephone pre-loss reporting is 24 hours, the cardholder or his legal representative should go to the nearest card replacement outlet for written loss reporting or card replacement procedures within the validity period of telephone pre-loss reporting. After the expiration of the validity period of telephone pre-loss reporting, if the cardholder fails to go through the formalities of reporting the loss or replacing the card in writing, the city card center will unfreeze and resume the use of the original pre-loss reporting card.

4. How to report the loss in writing?

Answer: After the cardholder loses his social security card, he/she should take his/her resident ID card (including a copy) and household registration book to the nearest replacement card outlet to go through the written reporting procedures. Written loss reporting is a formal form of loss reporting.

If the entrusted agent reports the loss in writing, it shall issue a written power of attorney signed (or sealed) by the client, the client's resident identity card (including a copy), the household registration book and the client's social security card and household registration book.

/kloc-minors under the age of 0/0 shall report in writing to their legal representatives (guardians). If the legal agent (guardian) handles the formalities of reporting the loss in writing, it shall issue the cardholder's household registration book (including a copy), the legal agent (guardian)' s resident identity card (including a copy) and the proof of the guardianship relationship between the legal agent (guardian) and the minor (including a copy). If the legal agent (guardian) entrusts others to report the loss in writing, in addition to providing the materials required by the legal agent (guardian), a written power of attorney signed (or sealed) by the legal agent (guardian), and the social security card and household registration book of the client are required.

After accepting the written report of loss, the replacement card outlets shall issue certificates and timely transmit the report of loss to the city card center.

The written loss report is valid for 30 days, and the social security card will be automatically cancelled after the expiration.

5. How to understand the freezing and thawing of social security cards?

Answer: The city card center will freeze the use of the card within 1 hour after receiving the report of loss by telephone in advance and within 4 hours after receiving the report of loss in writing.

After the expiration of the validity period of telephone pre-loss reporting, if the cardholder fails to go through the formalities of reporting the loss or replacing the card in writing, the city card center will unfreeze and resume the use of the original pre-loss reporting card.

Before freezing or after the expiration of the validity period of telephone pre-loss reporting, once personal losses and social security fund losses are caused, the cardholder shall bear them by himself.

6. How to cancel the loss reporting within the validity period?

Answer: After the expiration of the 24-hour validity period of telephone pre-loss reporting, the loss reporting will be automatically released. During this period, the report of loss cannot be released.

The cardholder shall return the social security card within 30 days after reporting the loss in writing. If the cardholder fails to go through the formalities of replacing the card, he shall go through the formalities of canceling the loss reporting at the nearest replacement card outlet with his resident ID card (including a copy), residence booklet and the original social security card.

Where an agent is entrusted to go through the formalities of cancellation of loss reporting, it shall issue a written power of attorney signed (or sealed) by the client, the client's resident identity card (including a copy), the original household registration book, social security card and the client's social security card and household registration book.

/kloc-minors under the age of 0/0 shall be cancelled and reported by the legal representative (guardian). The legal agent (guardian) shall report the loss and cancel the registration with the cardholder's household registration book (including photocopy) and the original social security card, the legal agent (guardian) resident identity card (including photocopy), and the certificate of guardianship relationship between the legal agent (guardian) and the minor (including photocopy) at the nearest card replacement outlet. If the legal agent (guardian) entrusts others to handle the formalities of reporting the loss, it is necessary to provide the materials required by the legal agent (guardian), and also to issue a written power of attorney signed (or sealed) by the legal agent (guardian), as well as the social security card and household registration book of the client.

After accepting the cancellation and loss reporting, the replacement card outlets shall timely transmit the cancellation information to the city card center. The city card center will unfreeze within 24 hours after receiving the information and resume the use of the original loss reporting card.

If the cardholder has gone through the formalities of replacing the card, he can't go through the formalities of cancellation and loss reporting of the original card, and even if the original card is recovered, it can't be resumed.

7. How to apply for a replacement card?

Answer: If the cardholder fails to find the social security card after the expiration of the written report of loss, he can bring his resident ID card (including a copy) and household registration book to the nearest card replacement outlet to apply for a replacement card.

Where an agent is entrusted to fill in the card, a written power of attorney signed (or sealed) by the client, the client's resident identity card (including a copy), the household registration book, the client's social security card and the household registration book shall be issued.

/kloc-Minors under the age of 0/0 shall be reissued by their legal representatives (guardians). The legal agent (guardian) shall go to the nearest card replacement outlet with the cardholder's household registration book (including a copy), the legal agent's (guardian's) resident identity card (including a copy) and the legal agent's (guardian's) guardianship relationship with minors (including a copy). If the legal agent (guardian) entrusts others to make up the card, it is necessary to provide the materials required by the legal agent (guardian), and also to issue a written power of attorney signed (or sealed) by the legal agent (guardian), as well as the social security card and household registration book of the client.

When handling the card replacement procedures, the applicant should fill in the "Shanghai Social Security Card Business Acceptance Form". If the cardholder needs the card urgently, he can also apply for a replacement card at the same time as handling the written loss reporting procedures.

8. Under what circumstances do I need to renew my social security card?

A: Cardholders can apply for a new social security card under the following circumstances:

(1) The contents of the card surface are incomplete and cannot be recognized;

(2) Can't read and write correctly or can't read and write on special reading and writing equipment;

(3) Relevant departments agree to change the contents of card registration items;

(4) There are other reasonable reasons.

9. How to redeem it?

Answer: When the cardholder, legal representative (guardian) or entrusted person applies for renewal at the nearest card exchange outlet, they should go through the following procedures (the same as the card renewal procedures) with relevant identification:

(1) Fill in the Shanghai Social Security Card Business Acceptance Form;

(2) Submit the original social security card;

(3) If the contents of the card registration items are changed, the approval documents of relevant departments and relevant legal certificates shall be provided;

(4) If the social security card with disputed quality is replaced, the quality inspection report of the social security card shall be provided.

After accepting the application for renewal, the card replacement outlets shall make and issue social security cards in a timely manner.

10. How much is the replacement card?

Answer: Those who apply for a replacement social security card will be charged the full cost of the 25 yuan/card.

If the application for the renewal of social security cards meets the requirements in Items (3) and (4) of the redemption situation, a full handling fee of 25 yuan/Zhang will be charged; If it meets the requirements of Item (1) and Item (2) of the redemption situation, and the social security card does have quality problems after inspection, it will be free of charge; In case of damage caused by improper use of the cardholder, the 25 yuan/Zhang fee will be charged in full.

1 1. Under what circumstances will the social security card be cancelled?

Answer: If the cardholder fails to report the loss in writing for more than 30 days, the original report loss card will be cancelled.

12. How can a pre-school child cardholder apply for a new student card after attending primary school?

A: Preschool children, accompanied by their legal representatives (guardians), should go to the nearest service station for the renewal of student ID cards. When handling, I should bring my household registration book and the student status certificate of Shanghai registered students (special for handling social security student status cards). Please refer to the student ID card for details.

Friendly reminder:

In order to prevent unnecessary troubles or losses to others in the process of agency, the city card center advises citizens to avoid entrusting to handle written procedures such as loss reporting, loss reporting and replacement of cards.

If the resident identity card is lost together, the citizens are requested to report the loss, report the loss and replace it in writing after completing the resident identity card (or handling the resident temporary id card).

If the used medical insurance card is lost, please contact the medical insurance consultation center (hotline: 9622 18) in time to report the loss of the medical insurance card, so as to avoid unnecessary losses.

The address and telephone number of social security card replacement outlets in each district (county) can be inquired by calling the service hotline 962222 or the website.

Further reading: How to buy insurance, which is good, and teach you how to avoid these "pits" of insurance.