Log in to Heze people's society

The "Heze People's Society" APP is a mobile phone service platform specially built by Heze Human Resources and Social Security Bureau for Heze citizens, so that the general public can "do things in the society without entering the social service door" and enjoy online social service without leaving home.

You can download the "Heze Renshe" APP through official website of Heze Municipal Bureau of Human Resources and Social Security or various brand mobile phone app stores.

The "Heze People's Society" APP can provide you with the following services:

1. Social security survey

You can check your social security information, so that you can fully understand your security situation.

2. Treatment qualification certification

Just need a smart phone and do a few simple actions, you can save the link of on-site authentication and brush your face anytime and anywhere.

3. Social security card service

You can query social security card information through your mobile phone, and handle many social security card services such as loss reporting, loss reporting cancellation and cancellation.

4. Employment services

5. "12333" intelligent customer service

Heze People's Society 12333 hotline intelligent voice customer service was officially launched on1October 26th, and 202 1 165438 realized the seamless connection between hotline manual answering and intelligent answering. The intelligent customer service robot "Xiao Zhi" has been employed in official website, Heze People's Social Security Bureau, and the official account of "Heze People's Social Security Agency" WeChat at the same time, which has realized the duties of guiding the masses' business, answering questions and communicating. Heze renshe intelligent customer service system personifies 12333 intelligent voice customer service through key technologies such as voice recognition, voice processing and language understanding, and provides 7*24 hours intelligent service for the masses. After "Xiao Zhi" was officially launched, Heze Municipal Bureau of Human Resources and Social Security changed from the original single-channel hotline 12333 to omni-channel "artificial+intelligent" customer service, realizing the digitalization and intelligence of human resources and social security service mode.

In order to facilitate the use of the masses and enter the intelligent customer service interface of the people's society, the masses will first see carefully arranged hot issues and click on them to get answers; In addition to hot issues, the masses can also describe the problems encountered in detail, and the intelligent customer service of Heze People's Society will automatically identify and accurately push the corresponding answers; According to the consultation of the masses, the intelligent customer service of human society can also automatically relate other issues of concern to the masses through algorithms to provide efficient, accurate and convenient social security services. In addition, in order to improve the convenience, the intelligent customer service of Heze People's Society also combines the online service function. When the masses ask questions, they actively push online service links on related matters, provide service guides, and guide online handling, thus opening up a livelihood bridge from policy consultation to business handling. When there are many answers, in order to avoid multiple sliding screen views, the intelligent customer service of Heze People's Society will develop a text-specific answer interface for the masses, showing the processing conditions, processing materials, processing locations, completion time limits and other divisions, and the content is clear at a glance. In addition to online intelligent customer service, Heze People's Society also combed and summarized the high-frequency problems in mass consultation, and matched the professional and standardized voice response accordingly, and built a knowledge base of "telephone intelligent customer service". When the masses directly dial 0530- 12333, the intelligent voice customer service of Heze People's Society will provide the masses with relevant answers such as social security card, endowment insurance, industrial injury insurance, unemployment insurance, employment and entrepreneurship, personnel and talents, and labor relations. For complex and difficult questions, the masses can transfer the answers from manual customer service according to the prompts, so as to realize the complementary advantages of intelligent voice customer service and manual customer service.

Below, I will give you a detailed introduction to the treatment qualification certification and the application and use of electronic social security cards.

Treatment qualification certification:

Step 1: After successfully installing and logging in the "Heze Renshe" mobile APP, select "Treatment Qualification Certification" in the "Renshe" interface;

Step 2: Open "Qualification Certification" and the "Qualification Certification Guide" page will appear. Click "Authentication Now" to enter the authentication page;

Step 3: Enter the name and ID number of the person who needs qualification certification, and click "Start Certification";

Step 4: Select the front camera or rear camera of the mobile phone. If you authenticate yourself, you can directly choose the front camera. If you authenticate others, you can directly choose the rear camera.

Step 5: Click the "Start Detection" button in the lower right corner and follow the prompts.

Step 6: After the comparison is successful, the "Save Information" page will appear, where you can change the mailing address and contact number. Click "Save".

Query authentication history and authentication results:

In "Authentication History Query", you can use this APP account to query your own or others' authentication history.

Tips: If the elderly at home don't have a smart phone or can't operate, relatives can log in to their own accounts to assist the elderly in authentication, and one account can authenticate multiple relatives.

Application of electronic social security card:

After logging in to the "Heze Renshe" mobile APP, select "Electronic Social Security Card" in the "Renshe" interface and follow the prompts for each step.

How to use electronic social security card?

People who successfully apply for electronic social security cards can swipe their electronic social security cards when they buy medicines at designated pharmacies. As an electronic identity certificate, the electronic social security card has the same legal effect as the entity social security card in the identity certificate. When handling personal affairs in the service window of the human society department, there is no need to provide other identification materials such as entity social security card or resident ID card after system code scanning verification.

Take the "Heze People's Society" APP as an example, and the usage method is as follows:

Step 1: Log in to Heze People's Society APP and click "People's Society → Social Security Card Service → Electronic Social Security Card".

Step 2: After entering the electronic social security card page, click the middle QR code icon to open the QR code interface. When buying medicine in a pharmacy, show the QR code to the pharmacy staff and enter the password of the electronic social security card for payment; When handling business in the lobby of the human resources and social security department, show the QR code to the staff, which can be used as electronic identification to replace the entity social security card or ID card.

In the future, we will further integrate service resources, enrich APP functions, and provide you with better and more convenient mobile social services.