Nanyang social security center service hall

The service hall of Nanyang Social Security Center is a window unit directly under Nanyang Social Insurance Administration, which is responsible for providing social security business consultation, handling and inquiry services for citizens.

First, the lobby basic facilities and service content

The service hall of Nanyang Social Security Center is equipped with modern office equipment, including computers, printers and self-service inquiry machines. , to facilitate citizens to handle their own business or inquire about relevant information. There is also a rest area in the hall, which provides comfortable seats and drinking facilities, providing convenient waiting environment for the citizens.

In terms of service content, the lobby provides social security business consultation, handling, inquiry and other services. Citizens can apply for social security registration, payment, transfer, treatment and other services here, and can also inquire about personal social security account information and payment records.

Second, the process and matters needing attention

When handling social security business, citizens need to bring relevant certificates and materials, such as ID cards, social security cards and household registration books. The general handling process includes steps such as number taking, window handling and payment, and citizens need to follow the signs in the hall and the instructions of the staff.

In the process of handling, citizens should take good care of their personal documents and materials to avoid loss or theft. At the same time, we also need to pay attention to the timeliness and policy changes in handling business to ensure the smooth progress of business.

Third, the service quality and improvement measures

The service hall of Nanyang Social Security Center has been committed to improving the service quality, and continuously improving the service efficiency and citizen satisfaction by strengthening staff training, optimizing the handling process and introducing intelligent equipment.

At the same time, the hall also actively listens to the opinions and suggestions of the citizens, makes rectification and optimization for the problems reflected by the citizens, and strives to provide better and more convenient services for the citizens.

To sum up:

As a window unit directly under Nanyang Social Insurance Administration, the service hall of Nanyang Social Security Center provides convenient and efficient one-stop social security services for citizens. When handling social security business, citizens need to carry relevant certificates and materials and operate according to the instructions in the hall and the instructions of the staff. Through continuous improvement of service quality and improvement measures, the hall strives to provide better and more convenient services for the citizens.

Legal basis:

People's Republic of China (PRC) social insurance law

Article 72 provides that:

Set up social insurance agencies in the overall planning area. According to the needs of the work, with the approval of the local social insurance administrative department and the organization management organ, the social insurance agency may set up branches and service outlets in this overall planning area.

The personnel expenses of social insurance agencies and the basic operating expenses and management expenses incurred in handling social insurance shall be guaranteed by the finance at the same level in accordance with state regulations.

Article 74 provides that:

The social insurance agency shall obtain the data needed for social insurance work through business handling, statistics and investigation, and the relevant units and individuals shall provide it in a timely and truthful manner.

The social insurance agency shall establish a file for the employer in a timely manner, completely and accurately record the social insurance data such as personnel's participation in social insurance and payment, and properly keep the original vouchers for registration and declaration and accounting vouchers for payment and settlement.

The social insurance agency shall timely, completely and accurately record the individual's personal rights and interests such as social insurance payment, employer's payment and social insurance benefits, and regularly send the personal rights and interests records to me free of charge.

Employers and individuals can inquire and check the records of payment and social insurance benefits from social insurance agencies free of charge, and ask social insurance agencies to provide social insurance consultation and other related services.