Beijing medical insurance manual customer service telephone number 96 102

1. The unified telephone number of Beijing Medical Insurance Center is 12333.

The contents include: medical insurance payment base, proportion inquiry, medical insurance card balance inquiry, medical insurance reimbursement and other issues.

Fengtai District, Beijing: 89 1528 13

West Third Ring South Road 1 (Beijing Municipal Affairs Service Center)

Dongcheng District: 84038437

Chaonei Street 192

Xicheng District: 66007070

No.20 Xizhimen South Street

Chaoyang district: 539 18743

8th Floor, Building E, Guanzhuang Zhoujiajing Shitong International Building

Second, the difference between 96 102 and 12333:

1, different performance

12333 is a telephone consultation service hotline for human resources and social security, and it is an important service platform for people's livelihood in China. 96 102 is a platform for providing consultation, inquiry, pre-loss reporting and other services for citizens with social security cards in Beijing.

2. Different ownership departments

9622 18 belongs to Beijing municipal medical security bureau, and 12333 belongs to human resources and social security.

3. The scope of consultation is different.

96 102 provides consultation, inquiry, pre-loss reporting and other services for citizens who hold Beijing social security cards, and also provides general medical insurance, retirement medical insurance, maternity insurance, migrant workers' medical insurance, free medical care, and insurance treatment status inquiry services for designated medical institutions; Provide medical insurance software and five-in-one software for insured enterprises, social security offices, streets and employment agencies.

Provide technical support services for the management subsystem of Beijing Medical Insurance School (street) for the participating schools and social security offices; Provide hospital-side fault reporting service for designated medical institutions in the city. 96 102 hotline 20 12 answered nearly10.5 million times, and answered about10.2 million times, with an average annual answering rate of 83.6%, which met the needs of serving the insured in the city.

The social security hotline 12333 mainly provides information on participation, payment and enjoyment of social insurance such as basic endowment insurance for enterprise employees, industrial injury insurance, basic medical insurance for urban employees, basic endowment insurance for urban and rural residents, and endowment insurance for provincial institutions.

Personal employment and unemployment registration information, enjoy employment support information query; Self-service loss reporting of social security cards, and progress inquiry of social security card making; Public services such as medical institutions, pharmacies, medical insurance drugs, diagnosis and treatment catalogues and other information inquiries.

Legal basis: Article 20 of the Measures of Beijing Municipality on Basic Medical Insurance for Urban and Rural Residents.

The medical expenses incurred by the insured in compliance with the family planning regulations of this Municipality and the family planning operation shall be implemented in accordance with the relevant provisions of the present Measures for reimbursement of outpatient (emergency) and inpatient medical expenses with reference to the quota of maternity insurance for employees and the payment standard of project payment.

Article 21 of the Measures of Beijing Municipality on Basic Medical Insurance for Urban and Rural Residents

When the identity of the insured changes between the urban and rural elderly, working-age residents, students and children, they will enjoy treatment according to their identity at the time of payment. Article 22 of the Measures for Basic Medical Insurance for Urban and Rural Residents in Beijing stipulates that if the insured person is employed and participates in the basic medical insurance for urban workers within the year when he enjoys the medical insurance benefits for urban and rural residents, he will enjoy the basic medical insurance benefits for urban workers and will no longer enjoy the medical insurance benefits for urban and rural residents.