Alipay can't find out what happened to social security.

Legal analysis: 1 It may be caused by problems in the social security system network or the upgrading of the social security system. In this case, it is recommended to wait for a while before re-inquiring. The Alipay inquiry channel has not been opened in the place where the personal social security is located, which makes it impossible for users to use Alipay to inquire about social security. 3 The user has not authenticated or bound the personal social security account on Alipay, and can only inquire after completing the authentication or binding.

Legal basis: People's Republic of China (PRC) Social Insurance Law.

Article 4 Employers and individuals who pay social insurance premiums according to law in People's Republic of China (PRC) have the right to inquire about payment records and personal rights and interests records, and ask social insurance agencies to provide social insurance consultation and other related services.

Individuals enjoy social insurance benefits according to law and have the right to supervise the payment of their own units.

Article 58 An employing unit shall, within 30 days from the date of employment, apply to the social insurance agency for social insurance registration for its employees. If the social insurance has not been registered, the social insurance agency shall verify the social insurance premium it should pay.

Employees-free individual industrial and commercial households who voluntarily participate in social insurance, part-time employees who do not participate in social insurance in the employing unit and other flexible employees shall apply to the social insurance agency for social insurance registration.

The state establishes a national unified personal social security number. Personal social security number is a citizen's identity number.