What if the social security card can't be used normally?

If the social security card cannot be used normally, the following measures can be taken:

1. Confirm whether the social security card is activated: the social security card needs to be activated before it can be used normally. If it is not activated, please bring your social security card and valid ID card to any branch counter of the card-making bank to activate the social security card.

2. Modify the initial password of the social security card: if the cardholder does not set the initial password of the social security card, the initial password defaults to the last six digits of the social security card number. Once it is found that the initial password of the social security card has not been modified, it is suggested to modify the initial password at the county (district) level social security bureau or the designated pharmacy as soon as possible to ensure the safe use of the social security card.

3. Check whether the social security card is within the validity period: if you find that the social security card is expired or damaged, please go to the local social security department to replace or reissue it in time. You need to pay a certain fee to replace or reissue the social security card.

4. Inquire about the social security card account information: inquire about the social security card account information by logging in to the website of the local social security bureau or calling the social security service hotline to confirm whether there is arrears or payment suspension. If there is any abnormality, please contact the local social security department in time and handle it.

5. Pay attention to the designated medical insurance pharmacies: If the cardholder wants to use the social security card to purchase drugs at the designated medical insurance pharmacies, please pay attention to the medical insurance catalogue and medical insurance policies of the designated medical insurance pharmacies to ensure that the purchased drugs comply with relevant regulations.

The inquiry method of social security card status is as follows:

1, window query, bring your ID card to the business hall of social insurance agencies in various districts for query;

2, online inquiry, enter the local social security bureau website and select the account password to log in and inquire;

3. For telephone inquiry, call the telephone hotline 12333 and follow the voice prompts.

To sum up, there are many ways and channels to inquire about social security. If users can't find it in one channel, they can also query insurance information and payment records through other channels.

Legal basis:

Measures of the People's Republic of China on the Administration of Social Security Cards

Article 20

Social security cards adopt key security technology and implement a unified national key management system.

Article 21

Ministry of Human Resources and Social Security is responsible for generating and managing the control keys of national read-through documents and other keys that need to be used nationwide, and distributing them to the human resources and social security departments of provinces and cities step by step according to unified rules to form sub-keys.

Provincial and municipal human resources and social security departments are responsible for generating and managing local special keys and keys for reading and writing self-expanding files locally; Responsible for managing the subkeys assigned to them by Ministry of Human Resources and Social Security.

Article 22

The encryption machine used for key management and security application of social security card must have the commercial password product type certificate issued by the national password management department, and meet the requirements of relevant specifications in Ministry of Human Resources and Social Security.

Article 23

Social security card master key card, key mother card, transmission key card and security access control module (PSAM card) for storing keys are uniformly distributed by Ministry of Human Resources and Social Security.