What is the customer service telephone number of Jiangjin Social Security Bureau?

Jiangjin district belongs to Chongqing, Chongqing social security telephone number 12333.

On March 30th, at 9: 30am, 20am 12333, Yang Qingyu, deputy director of the Standing Committee of Chongqing Municipal People's Congress, announced that "Chongqing12333 telephone consultation service hotline for human resources and social security" was officially opened, which marked that the service level of human resources and social security departments in our city for the public jumped to a new level.

On the same day, Chongqing Municipal Bureau of Human Resources and Social Security also carried out the on-site consultation activity of "12333 National Unified Consultation Day" at California Garden Station. The staff conducted face-to-face consultation with the public on employment services and unemployment insurance, labor relations and rights protection, medical work injury insurance and other rights protection areas.

In the future, citizens can inquire about pension insurance, medical insurance, work-related injury insurance, maternity insurance, unemployment insurance, labor relations, labor rights and interests by simply dialing 12333, and will explain each question clearly and give satisfactory answers.

Wang Xiaochu, Vice Minister of Ministry of Human Resources and Social Security, Yang Qingyu, Deputy Director of the Standing Committee of the Municipal People's Congress, and Chen Yuanchun, Party Secretary and Director of the Municipal Human Resources and Social Security Bureau attended the opening ceremony.

Extended information Chongqing 12333 hotline function:

One, one call, city-wide consultation. Chongqing 12333 service hotline adopts the centralized mode of the whole city, and there are no sub-seats in each district and county, which constitutes a comprehensive service platform integrating policy consultation, social security information inquiry, social security card service, letters and visits transfer and social investigation.

Second, pay attention to service standards. The service standard for telephone consultants (12333) was formulated and improved, which set strict requirements on the basic code of conduct, the first question, the process language, the conclusion and the standard language in the face of criticism, suggestions and complaints, and defined the polite language, taboo language and taboo behavior, thus achieving high-quality service.

Third, effectively implement the evaluation. Assess the service quality of consultants from the aspects of policy level, service standard, daily discipline and telephone flow every month, and the assessment results are linked to performance pay.

By means of real-time monitoring and recording afterwards, the accuracy of employees' answers, ability of understanding and analysis, ability of voice expression, telephone etiquette, work order record and Putonghua level are evaluated and scored, so as to motivate employees to continuously improve their work performance and their own abilities.

Fourth, deal with difficult problems in time. The workflow for dealing with difficult problems is established. For more complicated problems, the consultant accurately records the conversation content of the consultant, fills in the work coordination form, and transmits it to the relevant offices (units) of the bureau. The relevant offices (units) of the Bureau shall reply to the Chongqing 12333 Service Hotline Work Coordination Table within 3 working days, and the original consultant shall reply to the consultant in time.

Five, to carry out the evaluation of star consultants. The evaluation of star consultants is divided into three grades: one star, two stars and three stars, and each star has different selection conditions. The selection is based on the results of monthly performance appraisal, with promotion step by step, rising and falling, and dynamic management. The selection results are linked to salary income.

Chongqing human resources and social security network-Chongqing human social security hotline 12333 officially opened.

Chongqing Human Resources and Social Security Network-Chongqing 12333 Human Resources and Social Security Consulting Service Center