The correct way to call 12333 complaints

The correct way to call 12333 to lodge a complaint is as follows:

1. Dial 12333 and select "Complaint Reporting" according to the voice prompts;

2. Follow the voice prompts and select either fax or manual service;

3. If you select manual service, wait for the connection and explain the situation to the staff;

4. Explain the situation to the staff;

4. Provide the necessary information and evidence according to the staff's instructions;

5. The staff will record the complaint information and inform the follow-up process;

6. Follow up and submit additional materials according to the staff's instructions;

7. Wait for the labor law enforcement and supervision departments to investigate and processing results.

Services of 12333:

1. Providing consulting services on social security policies;

2. Accepting social security operations;

3. Receiving social security-related complaints and suggestions;

4. Providing inquiry services on social security contributions, entitlements, etc.

5. Assisting in solving problems in the use of social security cards.

In summary, the following steps should be followed to properly file a complaint via 12333: first dial the phone and select the "Complaints and Reports" option, then select fax or manual service according to the prompts, then explain the situation to the staff and provide information and evidence according to the guidance, then the staff will record and guide the follow-up process, and finally need to follow up with the submission of additional information and evidence. After that, the staff will record and guide the follow-up process, and finally need to follow up to submit additional materials and wait for the results of the labor law enforcement and supervision departments.

Legal basis:

Regulations on Labor Security Supervision

Article 9

Any organization or individual shall have the right to report to the administrative department of labor security any violation of labor security laws, regulations or rules.

Laborers who believe that an employer has violated their lawful rights and interests in labor security have the right to file a complaint with the administrative department of labor security.

The administrative department of labor security shall keep the confidentiality of the informant; the report is true, for the investigation and handling of major violations of labor security laws, regulations or rules to provide the main clues and evidence of the informant, be rewarded.