When employees apply for social security cards, what should I do if the data presented for payment is inconsistent with the social security data?

ㄊ? What is the inconsistency between the submitted data and the social security data? Years ago, I gave several employees social security cards, printed the employee personal information registration form online, posted photos, checked at the counter, and all passed. After the opening of the year, I inquired about the progress of social security card processing through online newspaper, only to find that two existing employees appeared "The information you provided through XX Company is inconsistent with the social security information, please check it with the social security information before processing". Suddenly, it's a little petrified. This information was printed out from the Internet. How could it not be? Telephone inquiry about social security, the staff prompted i query ID card information. Check one by one, and still find no inconsistencies. I asked the staff again, and the staff said, "Then you should resubmit a copy.". I'm speechless. What's more, there was no social security notice when this prompt appeared, which made me a little angry. If you don't check online, you don't know that the process of handling cards is already very long, which wastes the time for employees to handle cards. This is really too cheat people. Are there any colleagues who have encountered similar problems? What's going on here? I'm trying to solve it!