Does Shenzhen social security have manual service?

Shenzhen social security provides manual services, and citizens can get help from consultation, inquiry, complaint and other businesses through various channels.

First, the channels of Shenzhen social security manual service

Shenzhen social security provides various channels of manual services to facilitate public consultation and business handling. Citizens can get help from manual services by calling the Shenzhen social security service hotline, going to the social security window or online consultation platform. These channels can provide consultation, inquiry, complaints and other services to solve the public's social security problems.

Second, the content of social security services in Shenzhen

Labor services of Shenzhen Social Security include but are not limited to the following aspects:

1. social security policy consultation: answer citizens' questions about social security policies and help citizens understand the relevant provisions of the social security system.

2. Social security information inquiry: provide inquiry service of social security payment records, personal account balance, social security benefits and other information.

3. Business guidance: guide citizens to handle social security-related businesses such as insurance registration, payment change and treatment application.

4. Accepting complaints and suggestions: accepting citizens' complaints and suggestions on social security work, and dealing with problems reflected by citizens in a timely manner.

Third, the advantages of Shenzhen social security manual service

Shenzhen social security services have the following advantages:

1. Strong professionalism: human service personnel have rich social security knowledge and business experience and can provide professional advice and guidance.

2. High problem-solving efficiency: Manual service can provide personalized solutions for specific problems of citizens, and the problem-solving efficiency is high.

3. High service quality: Manual service pays attention to service attitude and service quality, and can provide thoughtful and considerate services to enhance citizens' sense of acquisition and satisfaction.

To sum up:

Shenzhen social security provides manual services, and citizens can get help from consultation, inquiry, complaint and other businesses through various channels. Manual service has the advantages of strong professionalism, high problem-solving efficiency and high service quality, which can meet the needs of citizens in social security. When citizens enjoy social security services, they can make full use of the advantages of manual services to solve the problems they encounter.

Legal basis:

People's Republic of China (PRC) social insurance law

Article 7 provides that:

The administrative department of social insurance in the State Council is responsible for the national social insurance management, and other relevant departments in the State Council are responsible for the relevant social insurance work within their respective functions and duties. The social insurance administrative department of the local people's government at or above the county level shall be responsible for the social insurance management within its administrative area, and other relevant departments of the local people's government at or above the county level shall be responsible for the relevant social insurance work within their respective functions and duties.

Article 82 provides that:

Any organization or individual has the right to report and complain about violations of social insurance laws and regulations. Social insurance administrative departments, health administrative departments, social insurance agencies, social insurance fee collection agencies, financial departments and audit institutions shall, within the scope of their respective functions and duties, handle reports and complaints according to law; If it is not within the scope of responsibilities of the department or institution, it shall be informed in writing and handed over to the department or institution that has the right to handle it. Departments and institutions that have the right to deal with it shall deal with it in time and shall not shirk it.