How to solve the problem that medical insurance is useless?

If you can't use the medical insurance card, you can call the hotline 12333, which is the national social security inquiry hotline, or you can go to the local medical insurance bureau to inquire about the situation.

12333, as the national public service telephone of human resources and social security system, mainly provides public services such as policy consultation, information inquiry, service guide, complaints and reports in the fields of employment, social insurance, personnel, talent, wage and income distribution, labor relations, etc.

Social medical insurance card is a special card for personal account of medical insurance. It takes personal ID card as the identification code, and stores detailed information such as personal ID card number, name, gender, payment, account fund consumption, etc.

The medical insurance card is generally undertaken by the local designated agent bank, which is a kind of multi-functional debit card of the bank. After the insured unit pays the fee, the local medical insurance department will entrust the bank to transfer the personal account payment to the personal medical insurance card of the insured employee at the end of the month.

I. The Medical Insurance Card shall be handled as follows:

1. The insured person carries his/her valid certificate (ID card, household registration book, etc.). ) apply to the neighboring county medical insurance center, and the county medical insurance center will settle on the spot.

2. The insured person can also apply to the nearest street (town) medical insurance service point (hereinafter referred to as the service point) for handling, and the service point will be completed within 3 working days. The insured person shall go to the service point to receive the "Medical Insurance Card" within the specified time.

3. The insured may entrust others to handle it on his behalf. The customer must carry the valid certificates of himself and the insured when handling. 4. When the employer handles it centrally, it can be handled by the employer's letter of introduction and the valid certificate of the agent, and then the employer issues the medical insurance card to the insured.

Two, "medical insurance card" use related matters needing attention:

1. The medical insurance card shall be properly kept, and shall not be bent, folded or scratched, and shall not touch magnetic objects (such as TV, stereo, magnetic buckle, etc.). ).

2. The medical insurance card is only for the insured's own use, and shall not be lent, fraudulently used, altered or forged.

3. When the medical insurance card cannot be used due to the equipment failure of the designated medical institutions or pharmacies, the medical expenses shall be paid by the individual in cash first, and after the failure is eliminated, the medical institutions or pharmacies with the original equipment failure shall re-settle according to the regulations.

4. If the insured person terminates the medical insurance relationship and cancels the household registration and medical insurance relationship in this city due to going abroad, the insured person or his family members shall return the medical insurance card to the city or county medical insurance center or service point for cancellation.