What is the telephone number for social security card inquiry?

The telephone number for social security card inquiry is 12333, and 12333 is a common telephone number for social security-related information inquiry all over the country. 12333 telephone consultation service adheres to the service concept of listening to public opinions and serving people's livelihood, and provides public services such as policy consultation, information inquiry, service guide, online acceptance, complaints and reports in the fields of human resources and social security.

According to "20 18 Essentials of Telephone Consultation Service for Human Resources and Social Security", on speeding up the informatization construction;

1, accelerate the construction of national integration. Start the construction of ministerial-level 12333 telephone consultation service platform, and all localities will do a good job in the networking and docking of departmental and provincial systems in accordance with the requirements of provincial concentration, and gradually form the data interaction mechanism and linkage service capability of the integration of ministries, provinces and cities.

2. Improve the knowledge base. Improve the information collection and editing mechanism, standardize content classification, unify information sources, and unify answers to ensure the accuracy and effectiveness of consulting services. Construct an all-round open intelligent knowledge base suitable for different online and offline service channels, and strengthen the supporting role of the knowledge base.

3. Promote intelligent services. Based on the unified public service information platform, the information interaction and service resource call between telephone system and business system are realized, and the linkage service among telephone, website and mobile application is realized. The reply content is 12333 SMS sending, all-round and diversified support 12333 telephone handling business. Popularize the application of voice conversion, voice recognition, intelligent customer service and other technologies in the field of 12333, and realize online consultation and mobile consultation of universal and routine problems.

Extended data:

20 18 Provisions on Promoting Standardized Development of Telephone Consultation Service for Human Resources and Social Security;

1, unified service image. Unified use of "12333" number to provide telephone and SMS services to the outside world, and full use of unified logo, uniform clothing, unified language and standardized service image.

2. Improve the standard system. Initiate the formulation of industry standards. According to the "human resources and social security telephone consultation service specification", improve the local service standard system and improve the management system.

3. Do a good job in the implementation of the specification. Departments, provinces and cities carry out business assessment and quality monitoring step by step, comprehensively inspect the service quality from the aspects of answering etiquette, communication skills and answering ability, accept the evaluation of people's satisfaction, pay equal attention to internal supervision and public supervision, and promote the improvement of service quality.

Ministry of Human Resources and Social Security, China-On accelerating the development of telephone consultation service, tel: 12333.