Medical insurance payment was successful. Why can't I find the payment record?

First, the insured person has paid the medical insurance on time, but the personal account cannot be inquired. The reasons may be as follows:

1, urban and rural residents' medical insurance and the new rural cooperative medical system have no personal accounts for medical insurance; If the insured is a freelancer, the insurance type will not transfer the amount to the medical insurance personal account;

2, the insured area temporarily unable to query the personal medical insurance account;

3. The registered name of employee medical insurance is inconsistent with the name of local medical insurance bureau. It is suggested that the insured person check whether the registered name of the individual is correct. If the registered name is correct, you still can't enjoy medical insurance. It is recommended that the insured person go to the local medical insurance bureau to inquire and correct personal information.

Two, medical insurance query has the following ways:

Call 12333 to learn about medical insurance.

12333 is the dedicated telephone of the national public welfare consulting service platform for labor security, and it is the service window and platform for the labor security department to provide public services for citizens and employers. Its main purpose is to provide citizens and employers with a free consultation platform and service platform for policies and regulations, and the inquiry items involved are: employment, social security, labor relations, labor wages and so on.

Three. Call the public consultation service platform 12333 to inquire about medical insurance. The specific inquiry steps are as follows:

(1) Open the mobile phone dialing page and dial 12333.

(2) After dialing, consult manually according to the language prompts, and explain your ID card to the customer service, so that you can find the relevant information of medical insurance.

The insured person can check the medical insurance information in the local labor and social security network with the ID number.

Insured persons can carry their ID cards to the business halls of social insurance agencies in various districts for medical insurance information inquiry.

legal ground

People's Republic of China (PRC) Social Insurance Law (revised on 20 18)

Twenty-third employees should participate in the basic medical insurance for employees, and the employer and employees should jointly pay the basic medical insurance premiums in accordance with state regulations.

Individual industrial and commercial households without employees, part-time employees who have not participated in the basic medical insurance for employees and other flexible employees can participate in the basic medical insurance for employees, and individuals pay the basic medical insurance premium in accordance with state regulations.

Article 24 The state establishes and improves the new rural cooperative medical system.

Measures for the administration of the new rural cooperative medical system shall be formulated by the State Council.

Twenty-sixth basic medical insurance for employees, new rural cooperative medical care and basic medical insurance for urban residents shall be implemented in accordance with state regulations.