The employee's medical insurance shows that he is normally insured but has no payment record.

The employee's medical insurance shows normal participation but no payment record. The solution is as follows:

1. Confirm payment status: First, confirm whether the medical insurance payment has been completed. Sometimes payment information may be delayed. You can check it later or directly contact the person in charge of the unit for verification;

2. Check personal information: Check whether personal information is correct, including name and ID number. Incorrect information may make it impossible to query payment records;

3. Contact the social security center: If the payment is correct and the personal information is correct, you can contact the local social security center directly, and the staff will help you find out and solve the problem;

4. Check the query tools: Make sure that the query tools used are officially recognized, such as official website of Social Security Bureau or official APP, to avoid possible mistakes when using unofficial channels to query.

Medical insurance payment records query:

1. Login to Medical Insurance official website: Enter personal information to log in and query personal medical insurance payment records;

2. Use the medical insurance card to inquire: swipe the medical insurance card on the self-service inquiry machine and print the payment record;

3. Call the medical insurance service hotline: obtain payment record information through telephone consultation;

4. Go to the medical insurance agency: bring your ID card and medical insurance card and go to the local medical insurance agency to check the payment record.

To sum up, when employees' medical insurance shows that they are normally insured but there is no payment record, they should first confirm the payment status, check whether their personal information is correct, contact the social security center when necessary, and make sure that the information is accurate, solve the problem in time, and protect the rights and interests of employees' medical insurance.

Legal basis:

People's Republic of China (PRC) social insurance law

Article 4

Employers and individuals in People's Republic of China (PRC) pay social insurance premiums according to law, and have the right to inquire about payment records and personal rights records, and require social insurance agencies to provide social insurance consultation and other related services.

Individuals enjoy social insurance benefits according to law and have the right to supervise the payment of their own units.