The reason why the insurance is normal but the payment record can't be found.

System update delay, information input error, payment channel problem, personal information change.

First, the system update is delayed.

The social security system needs to update the data regularly to maintain the accuracy and integrity of the information. In this process, there may be short-term data delay or synchronization problems, resulting in the insured temporarily unable to query the latest payment records.

Second, the information input error

In the process of enrollment, if personal information is entered incorrectly, such as key information such as name and ID number, which is inconsistent with the actual situation, the payment record may not be correctly matched to the personal account. In addition, the payer may also make mistakes when entering the payment information, resulting in the payment record not being displayed correctly.

Third, the issue of payment channels.

The insured pays through different payment channels such as bank withholding, Alipay and WeChat. , and due to data transmission problems between channels or system failures, payment records may not be synchronized to the social security system in time.

Fourth, personal information changes.

If the personal information of the insured person changes, such as changing the mobile phone number and residence address, but fails to inform the social security department or update the relevant information in time, the social security system may not correctly identify the identity of the insured person, thus affecting the inquiry of payment records.

To sum up:

The reasons why the insured person is normal but can't find the payment record may include the delay of system update, the error of information entry, the problem of payment channels, and the change of personal information. When the insured encounters such problems, they can first check whether their personal information is accurate, and then try to consult and verify through different inquiry channels, or contact the social security department.

Legal basis:

People's Republic of China (PRC) social insurance law

Article 6 1 stipulates that:

Social insurance premium collection agencies shall collect social insurance premiums in full and on time according to law, and regularly inform employers and individuals of the payment.

Article 74 provides that:

The social insurance agency shall obtain the data needed for social insurance work through business handling, statistics and investigation, and the relevant units and individuals shall provide it in a timely and truthful manner.

The social insurance agency shall establish a file for the employer in a timely manner, completely and accurately record the social insurance data such as personnel's participation in social insurance and payment, and properly keep the original vouchers for registration and declaration and accounting vouchers for payment and settlement.

The social insurance agency shall timely, completely and accurately record the individual's personal rights and interests such as social insurance payment, employer's payment and social insurance benefits, and regularly send the personal rights and interests records to me free of charge.

Employers and individuals can inquire and check the records of payment and social insurance benefits from social insurance agencies free of charge, and ask social insurance agencies to provide social insurance consultation and other related services.