Is the telephone number of Shenzhen medical insurance 12345 or 12333?

Shenzhen medical insurance telephone 12333.

1, Shenzhen social security card can be used in Zhuhai; The outpatient expenses for medical treatment in different places in the province, and the insured with the balance of Class I and Class II and III personal accounts are directly settled by credit card, and there is no need to apply for medical treatment in different places and referral for the record;

2, there is no personal account of the two or three types of insured in the field to see the outpatient medical expenses, medical insurance will not be reimbursed;

3. The medical insurance inquiry business cannot be handled by calling 12345, but by calling 12333;

4. If the medical insurance card is locked, calling 12333 may not unlock it. Because the medical insurance card is locked for different reasons, the unlocking method is also different. For example, if you pay the medical insurance fee, it will be locked and it will take some time to unlock it. It's no use just calling.

The functional scope of medical insurance service:

1. Personal information inquiry: allow insured persons to inquire about their own medical insurance information, including enrollment status and payment records;

2. Reimbursement of medical expenses: provide guidance on the process of reimbursement of medical expenses, as well as relevant information on reimbursement ratio and limit;

3. Reissue the loss of the medical insurance card: guide how to report the loss of the medical insurance card and the required documents;

4. Information of designated medical institutions: provide the address, service scope and contact information of each designated medical institution;

5. Policy and regulation consultation: answer questions about policies and regulations related to medical insurance and help to understand various medical insurance policies;

6. Medical assistance in different places: providing assistance to insured persons who need medical treatment in different places, including referral process and reimbursement process.

To sum up, Shenzhen Medical Insurance can handle medical insurance inquiry business by calling 12333, but it may not be able to unlock the locked medical insurance card. The specific unlocking method depends on different situations.

Legal basis:

People's Republic of China (PRC) social insurance law

Article 74

The social insurance agency shall obtain the data needed for social insurance work through business handling, statistics and investigation, and the relevant units and individuals shall provide it in a timely and truthful manner. The social insurance agency shall establish a file for the employer in a timely manner, completely and accurately record the social insurance data such as personnel's participation in social insurance and payment, and properly keep the original vouchers for registration and declaration and accounting vouchers for payment and settlement. The social insurance agency shall timely, completely and accurately record the individual's personal rights and interests such as social insurance payment, employer's payment and social insurance benefits, and regularly send the personal rights and interests records to me free of charge. Employers and individuals can inquire and check the records of payment and social insurance benefits from social insurance agencies free of charge, and ask social insurance agencies to provide social insurance consultation and other related services.