Questions and Answers on the Application of Xingtai Electronic Social Security Card (Xingtai Electronic Medical Insurance Card)

1. Can I apply for an electronic social security card without a physical social security card?

I can't. Electronic social security card and entity social security card have one-to-one correspondence and unique mapping. When the entity social security card is lost or cancelled, the electronic social security card cannot be used.

I received an entity social security card. What is the reason for showing "no normal social security card" when applying for an electronic social security card?

If you still can't get a physical card, please confirm whether the social security card is a normal card. In addition, due to various reasons, if the entity social security card information is not synchronized with the provincial and ministerial platforms, or inconsistent with the municipal-provincial-ministerial platforms, the application will also fail. Please go to the local social security card service network to confirm whether the card status is normal, and re-apply after completing the information synchronization.

3. Can the electronic social security card be used on multiple authorized channel apps at the same time?

The electronic social security card is applied and used on the authorized multi-channel app. After the single-channel app is disassociated, the use of electronic social security cards in other channels will not be affected.

4. When applying for an electronic social security card, you will be prompted "No Entry" when authenticating your face. What should I do?

Please check the settings of your phone and turn on camera access for the application.

5. When applying for an electronic social security card, the real-name authentication of face recognition fails or prompts "four elements of finance authentication fails". What should I do?

First of all, we should open the corresponding social security card financial account number and bank reserved mobile phone number for payment and settlement. If the payment settlement fails, it is because the financial account status of the social security card is abnormal and the mobile phone number is inconsistent in the bank. I need to bring my ID card and social security card to the bank outlet where the social security card belongs to open a financial account, modify my mobile phone number, and then apply again after the bank handles it.

6. How does the social security transferor handle the electronic social security card?

First, the social security transfer personnel in the province, who have not applied for the social security card of the current insured place and still use the social security card of the original insured place, cannot apply for the electronic social security card of the current insured place; If you have applied for the social security card of the current insured place, you must first cancel the social security card of the original insured place and unbind the electronic social security card of the original insured place applied by all channels. Then apply for the electronic social security card of the insured place.

Second, the inter-provincial social security transfer personnel need to cancel the social security card handled by the original insured place, untie the electronic social security card of the original insured place applied by various channels, and then apply for the electronic social security card after handling the social security card at the current insured place.

7. How to modify or reset the password of the electronic social security card?

Open the password modification window of the electronic social security card on the application channel APP, and fill in the original password and the new password for modification.

After modifying or resetting the password, the new password will take effect on all channel apps at the same time.

8. The physical card has been replaced. How to deal with the electronic social security card?

Unbind the original electronic social security card applied by all channels first, and then apply for a new electronic social security card again.