What are the problems in the service of social security agencies?

Judging from the current actual situation, the service capacity of social security agencies can not fully meet the requirements of full coverage. The management resources of government social security agencies are scattered, especially the medical insurance for urban and rural residents is managed by the human society department and the health department, and the social security fund is collected by the two departments, which seriously affects the management quality and level, brings great inconvenience to the payment units and individuals, and leads to the coexistence of repeated insurance and missed insurance. With the rapid expansion of the coverage of various social insurance systems, the clients of social security agencies have increased dramatically, and social security agencies at all levels are basically in an overloaded state. The contradiction of insufficient handling capacity is very prominent, and the handling capacity of social security grassroots platforms (township streets and village communities) is weak. Information system construction is still insufficient. The computer equipment equipped by grass-roots social insurance agencies in remote areas is generally aging, the business operating system is backward, and the management level of information system is very low, which seriously affects the work efficiency. The information and data between different types of insurance in some overall planning areas have not been shared, and the problem of "isolated island" of information is prominent, which affects the coverage of insurance. For example, the data of basic old-age insurance and basic medical insurance for urban and rural residents are not made public, which makes the survival certification and inspection repeat the participation and treatment.