Chengdu social security 24-hour manual service

Chengdu social security 24-hour manual service 12333.

Chengdu 12333 was opened in May 2006. At present, a linkage service model centered on the municipal level and radiating to 22 districts (cities) and counties has been established, and calls from one place and consultations in the whole city have been realized. 20 15 12, and the mayor's hotline 12345 have realized the two-line parallel consulting service operation mode of number management service.

In order to implement the action plan of Ministry of Human Resources and Social Security Internet Plus Society 2020, Chengdu 12333 innovated its service mode, aiming at building a smart Chengdu 12333, and made great efforts to convey the temperature of people and society to the masses through five service means, namely telephone, Weibo, email, website and WeChat, so as to let them feel the speed of people and society.

12333 development direction

1. Relying on the scientific and technological project of "Research on Key Technologies of Labor and Social Security Service Business and Information Technology System and Its Major Application", * * * has formulated standards and specifications such as service facilities, service terms, business processes and knowledge base to guide the construction of telephone consultation service centers around the country.

2. Focus on the publicity of telephone consultation service, determine the unified logo, and cultivate the concept and habit of "looking for 12333 in case of human resources and social security problems" among the public, so as to make 12333 a household name.

3, gradually establish a telephone and SMS incoming exchange platform, ministerial telephone consultation service knowledge base, all localities * * * to participate in the maintenance and use, realize the unification of standards, share resources * * *, and promote the interconnection and business cooperation of telephone consultation service centers around the country.