How to recover the frozen medical insurance card

The process of recovering a frozen health insurance card is as follows:

1. Go to the local social security bureau or health insurance center to inquire about the reasons for the frozen status and the specific solutions;

2. According to the reasons for the freezing, provide the relevant materials or certificates, such as payment of arrears, payment of premiums, and provide a list of medical expenses;

3. Wait for the review and processing of the social security bureau or health insurance center. After the audit, the frozen status of the health insurance will be lifted;

4. If the health insurance card is frozen because of the wrong password of the bank card, you can wait for 24 hours to unfreeze the card by yourself, or bring your ID card and social security card to the counter of the corresponding bank to unfreeze the card.

The regulations on the use of medical insurance card:

1. The basic functions of medical insurance card: for the settlement and payment of individual medical expenses; for the collection of medical insurance benefits; for the identity verification of medical service organizations.

2. Conditions for the issuance of medical insurance cards: Individuals participating in medical insurance can receive medical insurance cards after completing the relevant procedures according to the regulations of the local social security organizations.

3. Restrictions on the use of the card: the card can only be used by the person himself, and cannot be lent or transferred; the card can be used in designated medical institutions, and cannot be used across regions.

4. Loss and Replacement of Medical Insurance Card: If the medical insurance card is lost or damaged, it should be reported to the social security institution in time for loss and the procedures for replacement should be carried out in accordance with the stipulated procedures.

5, the annual verification of the medical insurance card: cardholders need to regularly participate in the verification of medical insurance card information organized by the social security institutions, in order to ensure the accuracy of personal information and the normal enjoyment of medical insurance benefits.

In summary, the recovery process of the frozen medical insurance card includes going to the social security bureau or medical insurance center to understand the reasons for freezing, providing the necessary materials to solve the problem, waiting for the audit to lift the freezing status, as well as freezing due to the wrong password can be restored by waiting or bank counter processing, to ensure that the rights and interests of the insured person are not affected, and the medical card can be put back into use.

Legal basis:

The Social Insurance Law of the People's Republic of China

Article 73

Social insurance agencies shall establish and improve operational, financial, security and risk management systems. A social insurance agency shall pay social insurance benefits in full and on time.

Article 74

Social insurance agencies shall obtain the data necessary for social insurance work through business operations, statistics and surveys, and the relevant units and individuals shall provide them in a timely and truthful manner. Social insurance agencies shall establish files for employers in a timely manner, keep complete and accurate records of social insurance data such as the number of persons participating in social insurance and the amount of contributions paid, and properly keep the original vouchers for registration and declaration and the accounting vouchers for payment and settlement. Social insurance agencies shall keep timely, complete and accurate records of individual contributions to social insurance and contributions made by employers on their behalf, as well as records of individual rights and interests, such as the enjoyment of social insurance benefits, and regularly send individual rights and interests record sheets to the individual free of charge. Employers and individuals can inquire and check their contribution and social insurance entitlement records with the social insurance agency free of charge, and request the social insurance agency to provide social insurance consulting and other related services.