Company Administration 2019 Year-End Work Summary

The purpose of the year-end work summary is to give myself an explanation for this year, and to allow myself to start working better next year. The following is the "Company Administration 2019 Year-End Work Summary" compiled by me for your reference only. You are welcome to read it. Company Administration 2019 Year-end Work Summary (1)

Unconsciously, the year has flown by quietly. Since entering the company in June 20xx, I have learned a lot and gained a lot. When I first joined the company, I was very unfamiliar with the company's operating model and work processes. Thanks to the patient guidance and help of my leaders and colleagues, I became familiar with the work content and the functions of each department of the company in a short period of time. Every little bit has made me progress in my work and benefited a lot. In the past year, although there were no spectacular results, it was still a period of trials and hardships. I would like to make a brief report to all leaders and colleagues on the work situation since entering the company:

1. Daily work of the front desk

Mainly includes:

1. Responsible for the front desk Answer and transfer calls to the service hotline, do a good job in incoming consultations, carefully record important matters and communicate them to relevant personnel without omissions or delays;

2. Responsible for the reception, basic consultation and introduction of visiting customers, Strictly implement the company's reception service specifications and maintain good etiquette and courtesy;

3. Responsible for the sanitation and arrangement of tables and chairs in the company's reception room and leadership office, and keep them neat and clean;

4. Open the door for colleagues in the morning. Ensure the timely supply of drinking water for employees; collect and store newspapers and magazines, and collect and distribute letters;

2. Administrative work

Administrative work is cumbersome, ranging from copying and scanning , fax, order food, send express mail, print business cards, subscribe to newspapers and magazines, keep documents, contact cleaning companies to clean carpets, make a list of office supplies that need to be purchased, check and forward emails, maintain and coordinate office facilities and environment, and assist the sales department Printing, sorting and binding of tender documents, temporary storage and statistics of inventory items, recording and sorting of meeting minutes, ranging from cost settlement, room booking, and air ticket booking. The completion of every job is a test of responsibility and work ability. How to simplify the complex while ensuring that it is foolproof, and how to obtain the highest efficiency at the minimum cost. This is no longer just a test for the business staff of modern enterprises. requirements, it also applies to administrative staff.

3. Personnel Management

1. Implement relevant personnel management systems

When I first arrived at the company, I was responsible for the company’s attendance statistics. During the implementation process, I adapted to the company's policy arrangements as soon as possible, and tried to collect attendance statistics as realistically as possible. At the beginning of each month, I made attendance statistics based on statistical data, and submitted them to the finance department to prepare salary sheets in a timely manner.

2. Personnel-related information. In order to facilitate personnel work and standardize the management of personnel, the department has established relevant personnel forms according to work needs and under the guidance of superiors and unified the format with Baoji, including "Application Registration Form", "Resume Form for Joined Employee", "Vehicle Approval Form" It also strengthened communication and contact between various departments.

3. Archiving personnel files

Timely updating of the communication information of brother companies and related units is very important for improving the company’s business efficiency. Therefore, it is necessary to update the address book in a timely manner and Upload it to the group mailbox and give it to company leaders and clerks for reference. In addition, in the management of employee files, we must back them up in cardboard and electronic versions, strictly review all employee files, complete any incomplete information, and update the latest information in a timely manner. Employee files are a resource library that keeps track of employees’ basic information at any time. It is also an important link in establishing employee talent reserves. It includes employee handwritten files, including current employee files, resigned employee files, and applicant file archives. The establishment and effective management will help the company keep track of the current personnel and personnel flows, and establish the company's talent reserve.

4. Make employee birthday statistics and promptly remind leaders to prepare birthday gifts for everyone, creating a harmonious and warm family environment for everyone, which is also part of our company's corporate culture infrastructure.

5. Organize monthly team activities. We have organized dinner parties at Haidilao, Zuiqinfang, Prairie Pastoral, True Love singing and birthday celebrations for employees, all of which have achieved good results, strengthened communication among colleagues, and enlivened the company atmosphere.

6. Assist department heads in drafting administrative documents, holiday notices, warm notices, etc.

The new year means new opportunities and challenges for us. In view of the shortcomings in the work in 20xx, in the new year's work, I need to do the following aspects of work:

1. Do a good job in office housekeeping. Pay attention to the maintenance and replacement of plants and the cleaning and cleaning of the office; pay attention to the maintenance of office equipment such as copiers, printers, and hot-melt binding machines. Control the cost of office supplies and maintain the normal operation of various office equipment. While working hard to provide services to various departments, we must also do a good job in assisting.

2. Pay attention to collecting information in daily work to prepare for emergencies. For example, the business cards of courier companies, alcoholic gift suppliers, airline booking phone numbers, and hotel ordering phone numbers, etc.

3. Unite employees, enrich their spare time, assist leaders to strengthen team building, create a team with comprehensive business and high enthusiasm for work, create a good working atmosphere with everyone, improve the overall quality of the team, and strengthen Team spirit. Actively discover the strengths of department employees so that they can be brought into play at work, increase the cohesion of department employees, and combine the development of the enterprise with personal development.

4. Handle daily administrative affairs and make arrangements for important activities and outings. Assist company leaders to continuously improve various rules and management systems so that the company can become more standardized. Strengthen the dispatch, management, repair and maintenance of company vehicles to ensure that company leaders and employees use vehicles for normal work.

5. Assist department managers to formulate administrative work plans and draft various administrative rules and regulations. In accordance with the company's requirements, establish and improve a complete employee handbook and other corresponding management systems so that all the company's work can be carried out in an orderly and orderly manner. Successful enterprises come from excellent management, and excellent management comes from excellent and perfect systems. As the company continues to develop, improving the company's management system is undoubtedly the foundation for its sustainable development. Therefore, it is necessary to establish and improve a set of reasonable and scientific company management systems to achieve standardized management.

6. Establish a talent reserve and assist leaders in recruiting suitable employees when the company needs it. Taking the interests and needs of the company as the starting point, and taking openness, fairness and impartiality as the selection principles, it is the first step for the company to introduce talents and select the best for recruitment. It has laid a good foundation for the company's leaders to further select and recruit new employees.

7. Strengthen the study of business knowledge and have an in-depth understanding of the performance of our company's products so that we can better assist the work of leaders and sales staff. As a front desk administrative staff, I still need to master a lot of knowledge. In future work, I will consciously strengthen my study, learn from theory, learn from professional knowledge, learn from my colleagues around me, and further improve my theoretical level and professional ability. , comprehensively improve the level of comprehensive business knowledge.

During my work in 20xx, I deeply realized that my knowledge was not comprehensive, and in many practical jobs, theory and practice could not be fully connected. In future work, I should strengthen my study, use knowledge to guide practice, sum up experience in practice, continue to make progress and improve. Learn through various channels, use online resources to learn work-related knowledge, constantly broaden your horizons, enrich your mind, and enhance your abilities in order to keep up with the development of the situation, adapt to the needs of work, and improve your theoretical level, professional quality, and work ability.

8. Assist leaders to build a healthy and progressive company culture and establish a new image of the company as pioneering, innovative, pragmatic and efficient. Corporate culture can not only reflect the strategic goals, group consciousness values ??and ethics in the company's production and operation activities, but also gather the sense of belonging, enthusiasm and creativity of the company's employees, guide the company's employees to work hard for the development of the company and society, and at the same time, the company Culture also has two kinds of binding force, one is hard binding force and system, and the other is soft binding force and intangible binding force, which is to activate the cultural life of the enterprise, a good living environment and amateur cultural life, which will have a positive impact on the company's performance. development plays a good role in promoting development.

As a staff member of the Administrative and Human Resources Department, I fully realize that although my work is trivial, it also has its importance. As the saying goes, "The difficult things in the world begin with the easy things, and the great things in the world begin with the small things." To coordinate a team well, every trivial matter must be done to ensure the normal and orderly development of the business. First of all, we must have a correct mentality and complete the work assigned by our superiors in a down-to-earth and hard-working manner; secondly, we must constantly improve ourselves, seize every opportunity for ourselves to learn and grow, strive to improve our professional level, and be good at it in our spare time. Discover new things and new knowledge related to work; finally, use your strengths as a master and share more work within your ability for the company. As long as we work more carefully, communicate more, and have a stronger sense of responsibility, I believe that xxx will get stronger and stronger.

Finally, I would like to thank all the leaders for providing me with this working platform, which gives me the opportunity to improve and progress together with everyone; I would like to thank every colleague for their contribution to my work this year. Enthusiastic help and caring. Although I still have many shortcomings in experience and ability, I believe that hard work can make up for weakness. As long as we understand each other more, communicate more, and work hard, I believe the company will be better tomorrow. Summary of the company's administrative work at the end of 2019 (2)

In 20xx, under the correct leadership and strong support of the group company, and under the correct guidance of the leadership team of xxx company, in response to the severe situation of fierce market competition, the administrative The department closely focuses on management, service, learning, recruitment and other work priorities, focusing on the central role of the administrative department in linking up and down, connecting left and right, and coordinating all parties, and has made positive contributions to the company's successful completion of various annual targets and tasks. The work status of the past year is now reported as follows:

1. Strengthen basic management and create a good working environment

Creating a good working environment for leaders and employees is an important work document of the Administration Department one. Over the past year, the Administrative Department has combined with the actual work, conscientiously performed its work responsibilities, strengthened coordination and communication with other departments, and basically standardized the basic management work of the Administrative Department, and achieved high quality and efficiency in related work, creating opportunities for the development of various tasks of the company. in good condition.

For example: the management of employee personnel files, training files, contract files, official seals, etc. has been made clear and strictly standardized; the collection and distribution of documents has been accurate and timely, and the official documents approved by leaders have been fulfilled. Handled in a timely manner and never procrastinated; achieved normal and orderly work such as office consumables control, office equipment maintenance, settlement and reimbursement of daily administrative business. Successfully organized activities such as outdoor cultural development, badminton competitions, reading and essay writing, management, marketing training courses, employee health examinations, etc., and achieved preparation before the activities, guidance during the activities, results after the activities, and received unanimous praise; Administration The department has done its due diligence in welcoming people, personnel management, optimizing the office environment, ensuring office order, etc., establishing a good image for the company and playing a window role.

2. Strengthen services and establish a good atmosphere

The core of the work of the administrative department is to provide "three services", namely serving leaders, serving employees, and serving square merchants. Over the past year, we have worked around the center and achieved the following three points in service work:

1. Change from passive to active. We strive to think first and serve first on the key points, difficulties and hot issues of the company's work. In particular, the administrative department is responsible for the daily work of canteens, warehouses, procurement, vehicles, office supplies control, and office equipment maintenance and upkeep. The work is planned, implemented with measures, and completed with records, so that it is proactive and proactive. Daily work and temporary matters assigned by leaders are basically handled in a timely manner and timely feedback is provided, and matters are cleared on the same day. In assisting and cooperating with the work of other departments, we also insisted on being enthusiastic and not offside.

2. In the work plan, highlight 1-2 "key" tasks every month. Make the work focused and innovative, and change the habit of waiting for the leadership to arrange the work of the administrative department.

3. Make breakthroughs in innovation and work style. Continuously improve and innovate in work ideas, working methods, etc., adapt to the needs of the company's development, implement new measures in work, and promote the work of the administrative department to continuously improve the level and level. Effectively transform the service style of the administrative department, improve work efficiency, and enhance service awareness and dedication.

3. Strengthen learning and create a good learning atmosphere

To have strong work potential and to sustain the efficient operation of the administrative department, administrative department personnel must perform their duties in a timely manner "Recharge" to learn basic knowledge diligently, learn professional business knowledge deeply, cultivate self-cultivation knowledge diligently, learn urgently needed knowledge first, constantly replenish knowledge in various aspects and delve deeply into the business knowledge of the administrative department. Over the past year, our department started by strengthening its own learning, carefully studied the company's business processes, group systems and other business materials, effectively strengthened the consciousness of theoretical and business learning, and formed a good learning atmosphere.

4. Perform duties conscientiously

1. Pay close attention to the supervision of employees’ etiquette and behavioral norms and office environment and order.

Strictly in accordance with the company's requirements, we have intensified supervision and inspection on the company's employee behavior standards and office environment and other employee self-discipline, and conduct random inspections on employee behavior etiquette and office area cleanliness from time to time, creating a good office environment. environment and order.

2. Training work: In order to effectively improve the quality of employees and better adapt to market competition, our department actively cooperates with the company to closely integrate the optimization of personnel structure and improvement of employee quality with corporate development goals. In the "Learning and Training Month" activity, nearly 60 hours of training courses in management, marketing, etc. were successfully held, and the planning of training work was incorporated into the overall work plan of the department, and the political theory and professional skills of employees were vigorously strengthened. aspects of training.

3. Human resources management: According to the personnel needs of each department, while ensuring that the staffing is completely controlled within the standard establishment, based on online search, newspaper recruitment, internal recommendations and other methods, assist the department to complete the personnel recruitment Recruitment efforts. For new employees, interview them regularly, communicate with them whenever they find problems, gain in-depth understanding, and help them solve ideological problems. Through system training, corporate culture training, etc., we can make employees like the company's culture and understand the company's development prospects. , Design career development plans for employees. Through assessment, the strengths are determined, and the shortcomings are pointed out without reservation, so that employees can successfully pass the internship period in the company. Complete the establishment and improvement of the company's personnel file information, supervise the payment of labor remuneration to the company's employees, and personnel management of the company's personnel entry and exit; and complete the reporting of employee monthly attendance records and monthly salary reports on time.

5. Existing shortcomings

In the past year, under the attention and guidance of the company's leaders, and with the strong assistance of various departments, the administrative department has achieved certain results. Although we have achieved certain results, there are still many shortcomings, which are mainly reflected in the following aspects:

1. Since the work of the administrative department is often detailed, we subjectively expect to be able to do every job Complete the best, but due to limited potential, cannot do everything perfectly.

2. The understanding of some tasks of various departments of the company is not deep enough, and the real situation of existing problems is not comprehensive enough, so that the role of a staff assistant to the leadership in decision-making is not enough.

3. The implementation of the system is not enough. Because the company's affairs are complicated and the basic inspection is not in place, there is a certain phenomenon of emphasizing system construction and neglecting system implementation.

4. The company’s publicity needs to be strengthened, internal and external publicity should be increased, and a publicity team should be established to ensure the submission rate of monthly magazines and websites.

5. Not enough learning about other professional businesses of the company. These need to be effectively solved in our future work.

6. Work Outline of the Administrative Department in 20xx

20xx is about to pass, and the new year is about to arrive. In the new year, we will continue to work around the center of the company, overcome shortcomings and improve methods; carry out in-depth research to grasp the actual situation; strengthen management and improve services; boldly explore new ideas and methods for the work of the administrative department, and promote the work of the administrative department to improve further. A new level to make greater contributions to the healthy and rapid development of the company!

Based on the work status and shortcomings of this year, combined with the current company development status and future trends, the administrative department plans to carry out the work in 20xx from the following aspects:

1. Efforts to improve To improve the comprehensive quality of administrative office personnel, strengthen theoretical study, business learning, strengthen service and management awareness, formulate corresponding assessment management systems, clarify division of labor, fully mobilize work enthusiasm, and bring the company's logistics service management work to a new level.

2. Complete the work analysis of each department and position in the company to provide scientific basis for talent recruitment and performance appraisal;

3. Collect employees’ daily work information and complete daily work Administrative recruitment and allocation;

4. Fully consider employee welfare, do a good job in motivating employees, do a good job in employee career planning, cultivate employee ownership and dedication, and enhance corporate cohesion.

Strictly in accordance with the company's requirements, we have intensified supervision and inspection on the company's employee behavior standards and office environment and other employee self-discipline, and conduct random inspections on employee behavior etiquette and office area cleanliness from time to time, creating a good office environment. environment and order. Summary of the company's administrative work at the end of 2019 (3)

Looking back on 20xx, under the correct leadership of the company's leaders, our work focused on the company's business policy, purpose and efficiency goals, and worked closely around the key points , Keep up with the company's various work arrangements. Performed its due responsibilities in management. In order to sum up experience, continue to carry forward achievements and overcome existing shortcomings, the work of ×× is now briefly summarized as follows.

The work of the Administrative and Human Resources Department in 2019 can be roughly divided into the following three aspects:

1. Personnel management

Based on the actual needs of department personnel, targeted Recruit a group of employees rationally and rationally to staff various positions.

Standardize the personnel files of each department and establish electronic files, strictly review the files of all employees, and complete any incomplete information.

Cooperate with the purchasing and financial departments to strictly control the entry and exit of promoters.

Improve the training mechanism in a step-by-step manner, constantly send employees abroad to learn and ask well-known companies to train employees, and at the same time strengthen internal training management.

2. Administrative work

1. Handle the licenses for each store and conduct annual review as scheduled.

2. Communicate well with relevant functional agencies such as industry and commerce, taxation, drug administration, social security, banks, etc., to make the company's external work smoother.

3. Contact newspapers, magazines, TV stations and other media to do external publicity work.

4. Do a good job in purchasing office supplies internally, strictly review the use of office supplies in each department, and do a good job in registering the use of items. With saving and cost reduction as the first principle, purchase office supplies reasonably. supplies.

3. Company management and operation

1. Adapt to the development of the market and formulate corresponding management systems in accordance with company requirements. Improve the company's existing system so that all work has laws to follow and rules to follow. In daily work, we communicate closely with various departments and stores of the company in a timely manner, and provide some guiding opinions on the work of each department in a timely manner.

2. Gradually improve the company’s supervision mechanism. There is a saying that goes well: Employees will not do what you ask them to do, they will only do what you supervise them to do. For this reason, the supervision and management of employees was strengthened this year.

3. Strengthen team building and create a team with comprehensive business and high enthusiasm for work. As a manager, we should fully "observe the strengths of people, employ the strengths of people, gather the strengths of people, and display the strengths of people" for subordinates, and give full play to their subjective initiative and work enthusiasm. Improve the overall quality of the team and establish a new image of the company as pioneering, innovative, pragmatic and efficient.

4. Fully guide employees to take responsibility. In the past, the responsibilities of each functional department of the company were unclear, but now the work responsibilities of each department are gradually clarified, and everyone is required to take the initiative to take responsibility.

As the head of the administrative and human resources department, I fully realize that I am both a manager and an executor. If you want to lead a team well, in addition to being familiar with the business, you also need to be responsible for specific work and business, and lead by example. Only in this way can you ensure that everyone can take the initiative to take on the work and make the company's work proceed normally even when the staff is tight.

The new year means a new starting point, new opportunities, and new challenges. With the entry of Dacanlin and Beijing Tongrentang, it is both pressure and motivation for us. We are determined to continue our efforts and meet new challenges. In 20xx, the Administrative and Human Resources Department will work from the following aspects:

1. Improve the company system and move towards standardization of management.

Successful enterprises come from excellent management, and excellent management comes from excellent and perfect systems.

As the company continues to develop, improving the company's management system is undoubtedly the foundation for its sustainable development. Therefore, it is urgent to establish and improve a set of reasonable and scientific company management systems. In order to further improve the company system and achieve management standardization, the work of the year will be centered on this.

2. Strengthen training and improve the training mechanism.

The competition among enterprises ultimately comes down to the competition for talents. At present, the overall quality of the company's store and department personnel generally needs to be improved, especially store managers and department heads, who shoulder heavy responsibilities. Training plans need to be developed based on the actual situation to help them in a real sense. Also complete the new employee entry manual.

3. Assist department work and strengthen team suggestions.

Continue to cooperate with various stores and departments to assist in handling various emergencies. This year is a year for people to expand and grow. Having a united and innovative team is the guarantee for its development. Therefore, strengthening team suggestions is also the focus of the work of the administrative and human resources department this year.

In fact, as the saying goes, "Difficult things in the world begin with easy things, and great things in the world begin with details." As long as we work more carefully, communicate more, and have a stronger sense of responsibility, I believe the people will do better and better.