Four Summaries of Personal Work of Hotel Office Clerk

# Work Summary # Introduction Work summary, year-end summary, half-year summary and quarterly summary are the most common and universal. As far as its content is concerned, work summary is to conduct a comprehensive and systematic general inspection, general evaluation, general analysis and general research on the work for a period of time, and analyze the shortcomings of achievements in order to learn from them. Summary is a kind of applied writing, which is a rational thinking about the work that has been done. Test network work summary channel!

The first summary of personal work of hotel office clerk

1, routine work, conscientiously do a good job in answering the phone, receiving visitors, ordering food and delivering water, etc.

Do a good job in stationery purchasing plan and consumption summary;

Do a good job of monthly attendance;

Do a good job in the management of long-distance calls;

Number the books and periodicals in the company and form electronic documents to standardize the management of books and periodicals;

Assist in recruitment;

Do a good job in the office. In the meantime, the power supply tripped many times because of the exhaust fan, and coordinated with the decoration company and the property management office; Pay attention to the maintenance and replacement of plants and the cleanliness of the office; Pay attention to the maintenance of office equipment such as photocopiers, printers and hot-melt binding machines.

2. Temporary work arrangement

Organize monthly team activities. Organizing to play ball in Jinan University, swimming in Tianhe Company, barbecuing in Tianhe Company, playing ball in Yuancun Cultural Palace, and taking a holiday in Conghua Hot Springs have all achieved good results, strengthened communication among colleagues and enlivened the atmosphere of the company. In addition, at the end of September, we planned a farewell party for Wu Tao and other employees.

Run the company's internal magazines well. From July to1February, a * * * ran five internal references. After investigation, it is generally considered that the level is acceptable. However, due to the busy work or other reasons, most people can't contribute, resulting in the problem of insufficient sources of each manuscript. The failure to find a way to motivate employees' writing enthusiasm is related to other factors, such as management, besides their own reasons.

Company website construction. Because I have no experience in making web pages, I don't know how to realize many technical problems. In the process of continuous learning, I modified the home page and realized some links such as company products. Because the company image needs to be redesigned, this work has come to an end for the time being.

3. Assist other departments in their work

After the establishment of the sales department, attend the regular sales meeting of the sales department, sort out the minutes of the meeting and some common materials and forms of the sales department;

Assist development department to do some state-owned pictures, lighting ERP and other projects;

Assist the marketing department in typesetting and sorting out the publicity materials of state-owned assets;

In addition, I also participated in the production test of public property and the production of several slides such as authorization management.

Generally speaking, the work of 20xx is conscientious, but there are also many regrets. Attendance management was not standardized at first; Long-distance calls also have some bad phenomena, because they are neglected in management; I didn't put all my energy into running internal magazines; The website construction is too slow and the effect is not good enough; The work is really not saturated enough, and sometimes I feel I don't know what to do; The improvement of personal ability is not enough ... unfortunately, in the management department, there is no chance to make up for it because of job changes.

Transferred to the development department, this is the affirmation of my work by my superiors, and it is a new beginning and a new challenge for me personally. In addition to trying to play the role of "document manager" in the development department, I hope to master more technical knowledge in the development department and constantly improve myself.

Chapter II Overview of Personal Work of Hotel Office Clerk

Although I worked as a room clerk in Grand Hyatt Century Hotel for more than a month, I feel that the hotel leaders are conscientious, striving for perfection, seeking truth and being pragmatic and caring for their employees, which makes me feel extremely lucky to join Grand Hyatt.

As a new employee who has just left the campus and stepped into a new environment, due to the lack of social and work experience, there will inevitably be a lot of pressure. I am very moved and ashamed to see the professionalism and tireless pursuit of the cause of Manager Zhou and his colleagues around me. Moved by their meticulous work and unremitting pursuit of career, compared with them, I still have a considerable gap from an excellent employee. In order to get new employees into the working state as soon as possible and adapt to the working environment, the hotel conducted a new employee training for new employees, including me. The training content covered all the knowledge of various departments of the hotel, and Manager Zhang gave a detailed explanation, which made me have a general understanding of various businesses of the hotel, and made my business direction more clear, as well as the work functions and operation modes of various departments of the hotel.

I believe that the harvest of this knowledge will be the basis for my better work in the future! In addition, I also attended the mid-year meeting of the hotel, which was not only a summary of the work in the first half of the year, but also a report on the plan for the second half. The meeting comprehensively expounded the development history, present situation and future development strategy of the hotel, which made me have a more comprehensive understanding of the development history of the hotel and strengthened my pride and sense of belonging as a member of the Grand Hyatt Hotel. Here, I once again received a high sense of responsibility from leaders and colleagues, a work style of Excellence and superb communication art, as well as unique thinking and strong personality charm.

At the Grand Hyatt Hotel, I like the job of room attendant because this position is very challenging. As the hotel's transit center, the housekeeping department is mainly responsible for the coordination between the floor and the front desk, engineering department and other departments. The work content is complicated, and sometimes it is inevitable to make mistakes and forget. Therefore, the most important thing is to accurately record communication and information, and to handle problems skillfully. This is enough for me to apply what I have learned and give full play to my ability to make plans and deal with problems. It is because I like my job that I can devote myself to it. I know that only positive actions can bring fruitful results. In order to do a good job as a clerk, I am doing every task assigned to me by the leader with my heart. For me, Grand Hyatt is a new environment different from the past, and everything I touch is new. As a new employee, I will actively understand and adapt to the environment, at the same time, I will show my advantages, and I will establish good interpersonal relationships on the basis of full trust and cooperation. In addition, I will always maintain a high degree of enthusiasm for learning, constantly replenish my knowledge and improve my skills to meet the development needs of the hotel. I may be confused and stressed at work, but I believe that as long as I have a correct attitude, all this is not a problem.

The third article summarizes the personal work of hotel office clerks

As a fledgling person, I stepped into the society with full enthusiasm and came to work in XXX Hotel. During my three months working in XXX Hotel, I met all kinds of people, from ordinary grass-roots staff to management team, which not only made me feel the taste of being a grass-roots staff, but more importantly, gave me a certain understanding of management. At the same time, I also experienced several life changes during my work. Some changes may seem insignificant to others, but they are a valuable asset to me and will have different degrees of influence on my future life. Here, I sincerely thank the leaders and colleagues of the department where I once worked, as well as the leaders and colleagues of the current department for their concern and training, support and care for me. The specific work experience is summarized as follows.

1. From school to society, from students to employees, the changes in environment and status and role have enabled me to accumulate some work experience, improve my working ability and lay a good foundation for my future work.

In my opinion, both schools and enterprises are platforms for people to learn and express themselves. How much knowledge you can learn and how much you can exercise on the platform depends on the difference of individual learning initiative. Teachers are in charge of schools, and as long as there are no big mistakes, they can generally graduate smoothly. In enterprises, under the principle of market economy competition, people are faced with strong work pressure, and they can only be fired if they are incompetent in the short term. Therefore, driven by the rapid economic and social development and the pursuit of high profits, enterprises often require workers to have strong adaptability and learning ability.

Before graduation, XXX Hotel offered me a job opportunity. Although it is only an administrative clerk post, it is this post that has drawn a strong stroke on the white paper of my experience, which is powerful and clear. No matter what kind of painting this blank piece of paper will eventually become, this stroke carries great significance. The main job of administrative clerks is to write the minutes of daily work meetings and draft work summaries, assist superiors in managing canteens and dormitories, complete temporary tasks assigned by superiors, and sort out departmental documents. The work is complicated, but it has exercised my patience and communication skills.

The work of clerks is passive and there are many temporary tasks. Sometimes when I am at work, I will receive two or three tasks at the same time. At first, I was in a hurry and couldn't cope. Later, I came to understand that in a similar situation, I should first write down everything I want to do with a pen, because "a good memory is not as good as a bad memory", after all, the memory is not that good, and then I will carefully consider the importance of everything and give priority to completing each task.

Official document writing is not my major, but it is one of the necessary conditions for my work, which means I have to study to be competent for this job. Through the study of online access to information, under the guidance of general manager Li, I began to master some essentials of official document writing. After many trainings, I finally learned the basic company official document writing. I have never been exposed to reception work, and I always feel unaccustomed to it. I don't know how to pay attention to the details of water pouring service. But I clearly know that this is the most basic courtesy to receive guests, which will inevitably be experienced in daily life. Although the simple work of pouring water is not a technology, it has given me priceless enlightenment.

Second, start from me, brainstorm, constantly improve the rules and regulations of the hotel, improve the management level of the hotel, and create a brilliant future for Kaidiwei Hotel.

Article 4 Summary of Personal Work of Hotel Office Clerk

Unconsciously, I have been working in this hotel for X years. From the beginning to the present, I believe that apart from my own efforts and efforts, I also have the training brought by leaving the hotel and the support of the old staff and leaders. I have learned a lot in half a year, and the well-known business motto "the customer is always right" has been brought to the extreme here.

In order to achieve certain financial goals, hotels should not only meet the material needs of guests, but also meet their spiritual needs. Therefore, as a hotel operator, as long as it does not violate the law and morality, the requirements of the guests must always be met. Therefore, from the beginning of induction training, employees will be instilled with: "guests will never be wrong, only we will be wrong" and "only sincere service will bring smiles to guests". I have always believed that customers are God, and I have always tried my best to make my service to the extreme.

The work of the hotel front desk is mainly divided into reception, room sales, check-in, check-out and expense settlement. Of course, this also includes answering questions for guests, helping guests to handle service needs, telephone transfer and other services. At the front desk of the hotel, the work shifts are divided into three classes: morning shift, middle shift and all-night shift. One of them is a full-time cashier, and the other two allocate the remaining work according to the actual workload. This arrangement is relatively loose, and one cashier can be assigned, one person is responsible for registering sales, and the other person is responsible for other services and contact work under heavy workload. But also can reduce the cashier's pressure and make the cashier clear-headed and make no mistakes. Most importantly, this way of working can quickly let newcomers gain experience, get guidance from shift colleagues when the workload is small, absorb more experience when the workload is heavy, and grow rapidly. In the past six months, I have mainly done the following work:

First, strengthen business training and improve their own quality. The front hall is the facade of the hotel.

Every employee should face the guests directly. The working attitude and service quality of employees reflect the service level and management level of a hotel, so the training of employees is the focus of our hotel. We regularly carry out telephone language skills training, receptionist etiquette and housing sales skills training, as well as foreign language training. Only through training can I further improve my business knowledge and service skills, and better provide quality services for my guests.

Second, strengthen my sales awareness and skills to improve the occupancy rate.

According to the market situation, the front office actively promotes the sales of scattered rooms. This year, the hotel launched a series of room promotions. While offering preferential policies, the receptionist flexibly grasps the room price according to the market situation and the check-in situation of the day. The number of individual customers at the front desk has increased significantly, and the occupancy rate has increased. It emphasizes the purpose of the receptionist: "As long as the guests come to the front desk, we will try our best to keep them" and strive for more occupancy.

Third, pay attention to the coordination between departments.

Hotels are like a big family, and it is inevitable that there will be friction between departments in their work, and the quality of coordination in their work will also be greatly affected. The front office is the central department of the whole hotel, and has a close working relationship with catering, sales, rooms and other departments. If there is any problem, we can actively coordinate with this department to solve it, so as to avoid things getting worse, because everyone's common goal is for the hotel. If it is not solved well and handled badly, it will bring certain negative effects to the hotel.

Fourth, consider how to make up for the mistakes of colleagues and departments.

Ensure that guests check out in time to make them satisfied. The cashier at the front desk is the last department that guests contact before they leave the hotel, so they usually complain to us about the hotel service when they check out, and these problems are not caused by the cashier. At this time, the most desirable thing to do is to avoid shirking or blaming the departments or individuals that cause difficulties. "It's none of your business" is the most undesirable. Instead of making up for mistakes, it makes guests doubt the management of the whole hotel, thus deepening the distrust of guests. Therefore, the intermediary function should be played calmly, and the cashier should explain the situation to other individuals or departments and ask for help. After the problem is solved, you should ask the guest for advice again. At this time, guests are often influenced by your enthusiasm, thus changing the initial bad impression and even establishing a close and mutual trust relationship between guests and me. Although the sword is good, it is not constantly sharpened, but "I don't know enough after studying hard."

Only learning can constantly sharpen a person's character, improve moral cultivation and improve service skills. Let's take vigorous steps and keep moving forward, let's fly high in the sky! Elegant brothers and sisters, work hard for our tomorrow!