Work plan of it operation and maintenance personnel for the next year

Work plan of it operation and maintenance personnel for the next year

Time flies, and our work will be enriched in busyness and harvested in joy. Write a plan and prepare for the next work! How to write a plan so as not to become a mere formality? The following is the work plan of it operation and maintenance personnel I collected in the coming year, hoping to help you.

Work plan of it operation and maintenance personnel for the next year 1 1. Information network management

1, establish a direct leadership relationship

The marketing department is the functional department responsible for the construction and maintenance of the company's information network, information collection and processing, and accepts the leadership of the deputy general manager of marketing. There is a direct leadership relationship between the information manager of the marketing department and the regional market development assistant, that is, the information network construction, maintenance, information processing, assessment and other aspects directly guide and direct the market development assistant, and assume the leadership responsibility of the information network work.

2. Build a new organization.

3. Increase staffing

(1) Information Manager: There are three full-time information managers in the marketing department, who are in charge of different regions and will not take up other jobs.

(2) Market development assistants: there are two market development assistants in six offices in Zhejiang Province and one in the areas under the jurisdiction of other offices.

4. Strengthen personnel quality training.

Before the Spring Festival, the recruitment and training of information administrators and market development assistants in various regional marketing departments will be completed, so that the marketing department can fully guarantee the quality of personnel during the implementation of the new management system in 20xx. Choose and hire marketing assistants carefully, and don't make up figures.

5. Strengthen personnel assessment.

The establishment and maintenance of information network are specified in detail from the aspects of personnel allocation, resource guarantee and performance evaluation. And ensure this work from the system. Establish an assessment system for market information administrators to regularly patrol various regions to guide information management, conduct targeted analysis and research according to the actual situation and existing problems in various regions, and urge them to establish and improve information management in a short time according to regulations.

6. Dynamically manage the market network

Market development assistants and information administrators regularly and dynamically evaluate information network members according to four indicators: information quantity (in units of 1), project scale, information achievement rate and the number of subordinate information officers. On the basis of analyzing the classification of information officers/units, information managers and market development assistants should make a detailed analysis according to the background information of information officers to determine the possibility of performance growth after their help. To further strengthen information management, the integrity, timeliness, effectiveness and confidentiality of information are better than that of the previous year.

7. Strengthen market research. According to the information provided by information members/units in various regions and the business progress of the company in various regions, the development status and potential development trend of steel structure business in various regions will be fully investigated by special personnel. Obtaining first-hand information through investigation is helpful for the company to set up reasonable institutions in various regions and explore new markets.

Second, brand promotion.

1. In order to further launch the brand of "Hangxiao" and expand its market share, we initially consider holding brand promotion meetings and seminars in Chengdu, the capital of Sichuan, Xi, the capital of Shaanxi, Urumqi, the capital of Xinjiang Uygur Autonomous Region, Shenyang, the capital of Liaoning, Changchun, Guangzhou, Nanning, the capital of Guangxi Zhuang Autonomous Region, Shanghai and other places to publicize and expand Hangxiao's brand, expand the information network and create more market space.

2. At the completion of key or large-scale engineering projects, invite relevant departments to hold a press conference at the scene, show and publicize Hangxiao's brand with completion examples, show the fact that Hangxiao occupies the first-class level in technology and performance, establish the demonstration role and leading position of listed companies in the building steel structure industry, and make the publicity work get twice the result with half the effort.

3. Further do a good job in advertising, information and other aspects of publicity. Make and install large publicity banners or billboards at various construction sites to show the strength of the enterprise on the spot; Make the new performance and publicity materials of the enterprise in time, supplement them to the performance introduction in the bidding documents, and distribute them to the business personnel, so as to enhance the depth and intensity of brand promotion as much as possible.

4. Strengthen the professional knowledge training and quality education for those who come into contact with the outside world, establish a good employee image and advanced corporate culture connotation, and leave a beautiful and deep impression on everyone who comes into contact with Hangxiao, so as to have a clearer and deeper understanding of Hangxiao and steel structure.

Third, customer reception.

Guest reception is still one of the priorities of the marketing department. Doing a good job of guest reception is the necessary premise and foundation of business contact. How to do a good job of guest reception with good quality and quantity according to the relevant regulations of the company and the requirements of the Ministry of Commerce is an important topic that the marketing department must seriously study and discuss. On the surface, reception is relatively simple, but in essence, customer reception is a very profound knowledge. Without in-depth study and discussion, it is impossible to make the work perfect. So the marketing department should work hard on methods, steps and details. In order to spend less money without affecting the reception effect, it is necessary to learn more about the guests' life experience, personality, way of doing things, hobbies, eating habits, style of doing things, enterprise value orientation, business philosophy, product characteristics, industry status and so on from the leaders of the Ministry of Commerce and business personnel in various offices. Carefully study and analyze the schedule, so that every guest can have a comprehensive, clear and in-depth understanding of Hangxiao in the shortest time, show the greatest sense of identity with Hangxiao products, and have enough interest in Hangxiao's management model and corporate culture. It is the principle of every receptionist in the marketing department to treat every group of guests seriously for a long time and make them satisfied with the reception work of Hangxiao. So as to improve the success rate of project tracking, reduce the difficulty of business negotiation and achieve the fundamental purpose of improving the economic benefits of enterprises.

Therefore, in 20xx, the marketing department will focus on the following aspects:

1, urge all staff to always take enthusiasm as the principle, and do a good job in all aspects of the reception of guests with courtesy and restraint to ensure that the reception effect is better year by year.

2. On the premise of ensuring the reception effect of customers, we should save reception expenses as much as possible to reduce the overall operating cost of the company and improve the profit level of the company.

3. Continue to manage the reception files of visiting customers, classify and save the files of potential customers and contract customers, accurately grasp the progress of the project, and strive to cooperate with the commercial departments and offices to promote the project business.

4. Adjust the positions of department personnel and recruit high-quality personnel to enrich the reception force. With the continuous expansion of business volume, there are more and more visiting customers, and the personnel in charge of reception in the marketing department are obviously insufficient. In order to meet the needs of the company's business development, it is also very important to do a good job in reception and recruitment.

Fourth, internal management.

1. Strictly implement version C quality management system documents and management system standard documents, and strictly implement the strategy of "everything is managed according to documents, everything is operated according to procedures, everything is said with data, and the work is done well at one time", so that the marketing department will gradually become an executive team.

2, further strictly in accordance with the requirements and marketing system stipulated by the joint-stock company, to carry out the management of this department, and strive to improve the management level.

3. Give full play to the work enthusiasm and initiative of employees in all positions of this department, and emphasize process control and final effect in their work. Improve their sense of responsibility and quality. Implement the assessment system in strict accordance with the corresponding post responsibilities.

4. Everything starts from the overall situation of the company and emphasizes the marketing system. Actively coordinate the contact and coordination between various departments of the marketing system, so as to improve the overall combat effectiveness of the marketing system and provide the best service for completing the marketing goal for 20 years.

5. Cooperate with the deputy general manager of marketing to do the daily administrative work of marketing system. Take the initiative to do a good job in logistics support and daily service of various departments. Create a better corporate culture atmosphere and working environment for them.

Work plan of it operation and maintenance personnel for the coming year 2 In this month's work, the operation and maintenance service is normal and all computer equipment is in good condition. Ensure the quality of service and improve the satisfaction of all departments with IT operation and maintenance this month. Be responsible for the work, work hard, abide by the law, obey the management, reflect self-worth, and provide better service for _ _. The following is a summary analysis and description of all failures in June.

1, IT operation and maintenance service ***49 times

In this month's IT operation and maintenance service, the statistics are as follows.

Office system failure: 6 times, attendance: 2 times, printer/copier: 9 times, computer failure: 9 times, Zhongpu data: 8 times, other failures: 15 times.

2. Maintenance and consumables

The total cost of adding printing consumables for six times in May was 2660 yuan, the total cost of hardware maintenance for two times in May was 3 130 yuan, and the total cost of adding printing consumables for one time in June was 1 80 yuan.

3. Description and explanation of 3.IT operation and maintenance services

First, take stock of computer assets and rationally allocate computer resources.

Combined with the inventory of computer assets made in May, computers with expired years were scrapped in the accounts. Since the contract was renewed in June, it is necessary to count all the computer equipment in the company and classify which equipment is under warranty and which is out of warranty. * * * Counting computer hosts: 125, monitors: 14 1, laptops: 6 1, printers: 55. Among them, there are 142 devices within the warranty period and 252 devices outside the warranty period. In April, our company newly purchased 30 computers (Tsinghua Tongfang) and 5 printers (OKI820B black and white). In order to ensure the daily office and xxx needs of all departments, xx department has added five printers, which are in good use at present. There are 38 computers that have reached the retirement age this year, and they will be replaced in the later period without affecting users' use.

Second, xxxx safety equipment is increased.

Before receiving this task, fortunately, I have some technical knowledge related to monitoring engineering. In order to strengthen monitoring, it is necessary to check the existing safety systems and equipment, as well as lines and pipelines. The specific difficulty lies in wiring, and other technical aspects are basically solved. There is not much technical content in this respect, and you can basically understand it with a little contact. The ceiling is high from the ground, and it is difficult to narrow the ceiling maintenance passage, which is completed by its engineering department. In terms of technology, I learned that the definition of the camera is determined by the number of lines. * * * bought three 600-line cameras, which are currently being used by the mainstream. In order to reduce the burden of wiring engineers, centralized power supply is adopted, that is, all cameras are powered on the same power supply 12V. That is, there is no need to pull wires from other places to connect the socket when wiring. Because all floors have centralized power supply, the power supply is somewhere on the floor. It is not the camera that determines the video quality, but the video recorder. VCR has several recording modes. Cif, 2cif, dcif, D 1, even higher. At present, there are four xxx security devices, the video quality is all CIF, the resolution is 352_288, and the storage time is about 48 days, one of which is about 18 days.

Third, the maintenance of photocopiers and printer consumables.

In June, the printer consumables added 1 set of powder, and the copier changed the toner for five times. Printer: The overall performance is stable, basically zero failure for a whole month. Copier: The company responsible for maintenance pays a return visit every two weeks to clean up the parts of the copier, including the first-stage inspection and the replacement of the parts in the trial period. In the initial inspection section, the drum core must be replaced because of aging printing, which affects the printing effect. The total cost is 840 yuan. At present, the printing effect is good. The copier of the trial department damaged two parts, which were identified as man-made damage by the maintenance company. It may be that the side plate was closed too hard when the cardboard was taken out, which caused the hot drum hook and the double-sided guide plate to break and must be replaced. This part needs to be ordered by the manufacturer and reloaded in two weeks. The total cost is 2290 yuan. The status of the copier will be checked regularly to ensure its performance.

Fourth, the attendance rate

Attendance is an important learning opportunity. I will check whether all the tools are normal the day before I receive the attendance task. During an attendance at Ishii, the enterprise was an e-commerce enterprise with more than 0/00 employees/kloc, and the financial department was running several sets of system management software, just like the whole production line of the factory. Pre-sale, after-sale, delivery, return management, etc. There are more than 5 million data queried in the system, and it takes more than 30 minutes to export a data table. The server supported by such a large amount of data is not simple. There are 7 servers in the computer room, 4 of which are linux systems. Only when I got here did I find that I lacked knowledge, had little contact with linux system and forgot some commands. Besides, it was already off duty and the administrator was not there. Finally, it was not finished until after 8 o'clock. Although this job is hard, I have gained a lot and gained a lot of knowledge. At the same time, I also found my own shortcomings and will continue to study hard in the future. In addition to improving my technical level, it is more important to strengthen personnel exchanges.

Next year's work plan of it operation and maintenance personnel III. Center hardware and network maintenance

Work content: This work mainly includes the maintenance and management of the company's computer hardware, and ensures the normal work of the company's computers and related network products, the installation and maintenance of the software on the company's computers, the solution of problems in the use of the software, the prevention and control of the machine and the whole network from virus attacks, and the daily fault maintenance and * * * sharing settings of the company's computer-related products such as printers and photocopiers.

Completion: The specific completion of this work this year is as follows:

(1) Computer Hardware Maintenance

Generally speaking, the company's computer hardware has fewer problems throughout the year. In addition to daily simple fault maintenance, each machine strives to make the best use of its hardware, and the overall hardware utilization rate is good.

(2), computer system and software maintenance

At present, the company has nearly 60 computers. Because there are many machines, daily failures are more common. Computer failures mainly include: system failures, network failures, software failures, etc. Due to the long-term use of many machines, there are a lot of junk files in the system, and some system files are damaged, which leads to network failures and circuit problems such as system crash and reinstallation. Other software problems mainly include the use of e3 and the use of office software.

(III) Maintenance and prevention of computer viruses in the company

At present, there are many computer viruses on the network, which can be spread by browsing web pages, downloading programs, emailing and sending qq files. In order to take preventive measures, anti-virus software is installed on every machine in the company, and it is required to be upgraded regularly in order to deal with the machines that find the virus in time.

Second, the company's website and call center system for further maintenance.

Work content: The company website mainly includes the information update and maintenance of the company website.

Completion: The specific completion of this work this year is as follows:

(1) Maintenance of the company website.

Adjust the error code in the website and handle the connection error; Timely supplement the necessary information.

(2) Further maintain the central call system.

Our company formally introduced the call system in June+February, 5438. During the implementation, there were some problems such as unstable call quality and disconnection, and further maintenance was carried out.

Third, remote assistance of network failure.

Work content: This work mainly includes assisting outlets to deal with the installation of scanners, the installation and setting of firearms and some common faults of e3 system in time.

Completion: The specific completion of this work this year is as follows:

(1) Install the scanner driver for the computer whose export is damaged due to reinstalling the system or scanner driver; The driver needs to patch the black and white picture of the waybill when scanning it; Setting of image size; The path to save the picture file is handled temporarily by qq remotely.

(2) Set the port and speed of the dot gun in time; And the modification of the data type of the wrong scan; Data save path setting.

(3) Timely analyze and remotely handle all kinds of common problems in e3 system of outlets, and specifically analyze whether the problem is a network or an operational error or the e3 system itself. Make specific solutions to different problems. For example, the common ways out are: pictures and gun data upload failed or slow; Some common unexpected problems, such as query failure, data export failure, server connection failure, etc. Under normal circumstances, instruct colleagues at outlets to restart e3 or restart computers to check whether the network of their outlets is normal. If the problem still exists, please handle it through qq tools and remote assistance in time! Ensure the smooth progress of network work.

Problems existing in xxxx's annual work:

1. The company's computer and network management is chaotic. In addition, there is no written management system for computer management, so the configuration of the machine is rather chaotic. At the end of the year, all the computers in the company are registered in detail, and everyone is responsible for each machine.

2. At present, there are still some shortcomings in the use of e3 software, and we need to study hard in the future.

Sometimes there are too many things to do, unreasonable arrangement of work, and no priorities. Sometimes my temper is too impatient, I don't pay attention to my tone of voice, and I am not harmonious with individual colleagues. I don't have a reasonable schedule. Sometimes I am a little passive, and I will do something unrelated to my work when I go to work.

Xxxx annual work plan:

As a service post of the company, this post can focus on two aspects in the coming year:

1, the company's computer management mainly includes the maintenance of the company's computers and networks, the maintenance of oa, the update of the central call system and website information, and the remote assistance of network failures, so as to ensure that all employees of the company can work normally in network utilization, provide employees with a stable and convenient network platform and improve work efficiency.

2. Be strict with yourself, abide by the company's rules and regulations, and get along well with colleagues; At work, I do my duty and dare not slack off. In addition to doing my job well, I also got a comprehensive understanding of the company's various businesses and operations, became familiar with business knowledge, and did my job well.

The next year's work plan 4 xx for it operation and maintenance personnel is a year of rapid, steady and sustainable development for the technical department.

With the strong support of the company's leaders, the technical department focuses on services and strives to build a safe, stable and efficient enterprise network. In the information construction, information security, system research and development and other projects, we cooperated closely with various departments, successfully completed the task of _ _ _ _, and played the technical support role of the technical department.

The work of 20xx is summarized as follows:

I. Annual activities

1, the information construction of Haichen communication organization, the modification of Haichen OA function, and the gradual improvement of business, human resources administration, finance and other processes, so that the information platform can support the company's system implementation.

2. The 2.ERS system is developed by itself in the early stage, and the follow-up work is outsourced to the developer, and the technical docking and progress follow-up with the developer, testing and modifying the program, and data migration.

3. Customize the MOSS system solution, formulate the implementation plan and implementation cycle according to Haichen's own characteristics, and plan to integrate the single function of OA into MOSS.

4. Cooperate with the company's seed plan to provide technical support.

5, Haichen computer room high temperature early warning solution.

6. Ensure the network security operation and maintenance of the headquarters and branches, and respond to emergencies in a timely manner.

7. Shanghai Branch's office address relocation, network and telephone integrated wiring planning and project implementation.

8. Renewal and filing of enterprise domain names.

9, department personnel flow, completes the personnel supplement in time, to avoid the stagnation of work cohesion omissions may cause.

10. Assist the company to make a green office propaganda newspaper and coordinate the preparations for the 10th anniversary of Haichen.

Second, the development team work

(A) ERS system development work

1, release the ERS program modified by the developer and test it, organize the errors into documents, submit them to the developer for further modification, and do these work step by step.

2. Keep up with the developer's revision progress and report to the leader.

3. Analyze ERS database and MP database, and sort out the structure table of each data table in the database.

4. Formulate procedures for program migration, and constantly improve and perfect the procedures.

5. Analyze the relationship between tables in ERS database and MP database, and organize the data in MP database according to the structure of ERS database until May 3, xxxx1day.

(2) Problems encountered

1. During the test, it was found that some functions in the new system did not meet the requirements of the post office staff, and analyzed with the post office and developers, and put forward suggestions for revision.

2. There are still problems with the wrong data sorted out after revision. Please communicate with the post office staff and revise it again.

3. Due to the huge amount of data in the old system, especially millions of news and advertisements, when the sorted data was modified by Yiruo Company and imported into the new system, many problems were found, and nearly 200,000 pieces of data could not be imported into the new system. News data are sorted according to 10000 data in each Excel, and errors are found through program debugging, submitted to Yiruo Company for modification, and then imported into a new database.

(3) Experience accumulation

1, have a certain understanding of data migration methods, and conclude that when the amount of data is relatively large, the data must be arranged strictly according to the structure of new data.

2. For the collated data, it is necessary to formulate revision standards and train the personnel who revise the data.

3. The ability of demand analysis needs to be improved. It is necessary to improve the ways and means of communicating with developers and analyzing problems, and find solutions to problems as needed.

Third, network group work.

(1) server security operation and maintenance management

1, server security operation and maintenance, improve security level, enhance virus defense capability and optimize the system.

2. Back up servers, data and programs regularly to ensure data disaster recovery.

3, computer room high temperature early warning scheme, and implementation.

4. Deal with the damage of OA server, migrate OA system, and reapply machine code and serial number for developers.

(2) Network security operation and maintenance and system operation and maintenance

1. Ensure the safe operation and maintenance of Haichen and Yiruo networks and respond to emergencies in time.

2. Add and delete Haichen, Yiruo OA and corporate email users, and modify processes and forms.

3. Daily computer maintenance of Haichen and Yiruo employees.

4. Customize the system solution, formulate the planning implementation plan and implementation cycle according to Haichen's own characteristics, and plan to integrate the single function of OA into MOSS to build a demonstration system.

5. Manage and maintain the mail system, and timely analyze and solve error reports.

6. Reasonable distribution and utilization of idle and scrapped computer accessories can effectively save costs.

7. The computer room is frequently cut off, so please ask the property to cooperate with the power transformation, and the technical department will keep the night shift to maintain the server and other equipment.

8. Adjustment of network integrated wiring of post offices.

9. Decorate Haichen front desk, assist all departments to adjust their posts, redeploy network and telephone lines, and ensure normal and orderly office.

10, office address relocation of Shanghai branch, network and telephone integrated wiring planning and project implementation.

1 1, debugging and maintenance of other electronic equipment.

(3) telephone and telephone program control machine maintenance

1, Haichen, management and maintenance of Yiruo telephone program control machine, and maintenance of telephone terminal.

2. Solve the problem that the telephone switchboard is often busy when dialing in and out, add manager Zhang's direct dial to the program controller, open the port of the program controller, and consult the network about the method of opening the trunk line and related expenses.

3. If the telephone is recorded by a program-controlled computer, the problem of no sound when the telephone is transferred can be solved.

(4) Problems encountered

1, trying to solve the problem, but sometimes I still can't understand it.

2. Execution still needs to be strengthened.

3. Department collaboration is not in place.

(5) Experience accumulation and communication skills with colleagues in other departments need to be improved. It is necessary to improve the working ability of departments and units, so that everyone's execution ability and work plan, execution and summary ability are strengthened.

When communicating with colleagues in other departments, we should pay attention to ways and means to win the understanding and support of other colleagues.

Four, department management, electronic fixed assets management, etc.

1. Daily update of electronic fixed assets.

2. Make monthly statements of fixed assets.

3. Registration of acceptance, classification, numbering, registration, storage, deployment, borrowing and lending of fixed assets.

4. Minutes of weekly meeting of 4.IT department, daily work report, problems existing in work and work plan for next week.

5, the new job management process, the allocation of fixed assets.

6. Reasonable distribution and utilization of idle computers.

7. Sort out the list of telephone extensions, group them according to the latest departments, and conduct telephone screening for corresponding calls.

8. Personnel changes within the department, employee recruitment, screening and interview.

Verb (abbreviation of verb) xxxx annual work plan

1, ERS system acceptance, program source code understanding, to prepare for future system modification or version upgrade.

2. Detailed analysis and planning of MOSS system, further communication with Microsoft technology, and more detailed understanding of MOSS.

3. Operation and maintenance of Haichen and Yiruo information platforms, websites and mail systems.

4. Daily maintenance of employees' computers.

5, technical ability to learn to improve.

6, department personnel communication, execution, work summary, planning ability.

7. Enhance team cohesion and cooperation ability.

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