The interview asked why you chose customer service.

During the interview, the examiner asked: Why did you choose the job of customer service?

He said

Because before I came, I made a comprehensive understanding of your company. Your company has developed rapidly since its establishment, but there is still a lot of room for development. Humanized employee management can give people the best working conditions and environment. Of course, according to my current professional knowledge, it is quite suitable for some recruitment requirements and work requirements of your company. I believe it will enable me to give full play to my factory skills and knowledge. Finally, I like your company very much.

Speak sincerely and modestly, and let him feel that you really joined their company.

Start (a disease)

In the interview, I was asked why I chose the career of telephone customer service, and how to answer it?

This job suits me. I personally like to explain and help others. I am familiar with these products and like them very much.

What questions should the interview customer service ask?

for reference only

Interview skills of customer service staff

1. Once you are nervous about answering interview questions, you may stutter or speak faster and faster, and your nervousness will increase. At this time, the best way is to deliberately slow down your speech and let the words spit out clearly one by one. Slow down and feel relaxed. You can also emphasize the ending pronunciation, speak slowly and loudly to relieve tension.

2. Don't harm the company's interests, but also smooth the customer's dissatisfaction from the customer's point of view, because as a customer service staff, you represent the company's image when communicating with customers. One thing in general, speak kindly more, and the tone must be calm.

How to become an excellent customer service staff, first of all, you must be sure that you can do it, and then you will be recognized by customers. You are an excellent customer service staff.

4. Understand customer service correctly. This is your job. You should know that the customer's dissatisfaction and emotions are not directed at you, but at your company and unit. If you can deal with customers' problems in a timely, effective and reasonable manner, customers will thank you and you will have a sense of accomplishment.

Be familiar with your own products and services, so as to know more clearly the reasons for customers' problems. It can also help you find a solution to the problem faster.

Classic interview questions of customer service staff

1. How will you deal with difficult customers?

Doing customer service, especially customer service, will inevitably meet different customers. When most difficult customers call the customer service at headquarters, they first ask to see the leader. At this time, they should show that they are the person in charge of this problem, establish a trust relationship with customers, and make customers willing to tell you about the unequal treatment they have encountered. At this time, it is necessary to show that we are standing in the customer's position and constantly use some communication skills to dispel the backlog of dissatisfaction in the customer's heart (such as listening to and recognizing the customer). In the process of communication, we should first understand the solution that the customer wants and make the customer feel valued: for example, "What do you think is better to handle this matter?" Then put forward your solution, quickly and effectively solve the problem of customer complaints, and give a clear reply. Finally, I apologize on behalf of the company, thank customers for their support to our company, and will make improvements in future work. Tip: This question is used to examine whether the interviewer can deal with the customer's problems in an orderly and rational way, effectively solve the customer's problems, and turn the complaining customers into loyal customers.

2. As customer service will bring great pressure, how to relieve the pressure so as not to affect your communication with customers?

As a customer service staff, you should learn to transfer pressure quickly. Everyone decomposes stress in a different way. There are several common methods:

During the call:

(1) Try to smile (even if the customer can't see it), slow down your breath as much as possible, keep your tone steady, and choose appropriate sentences, so that you can focus on the solution to the problem instead of the customer's attitude. (2) When the customer makes rude remarks, you find yourself breathing heavily, speaking faster and louder. At this time, you should put your mobile phone in the "silent" state for a few seconds, take a sip of water and make a speech.

End of call:

(1) Go to the window, have a look at the green outside, stretch, take a deep breath and drink some water. (2) Learn to forget selectively, don't keep replaying the unpleasant process in your mind, and drink some coffee appropriately. Coffee can make people feel depressed.

After work: Reading, diet adjustment, exercise and sleep are all ways to relieve stress. Tip: This question is mainly used to understand the interviewer's ability to resist stress and whether he can handle customer problems in a professional way under pressure.

3. Telephone communication skills The following questions are used in telephone communication skills (1): Does your mailbox send and receive letters through the WEB or OE, does the other party reply or does your mailbox fail to receive or send the letter (targeted questions)? (2) The customer complained that the other party did not receive the letter after it was sent from the mailbox, and the customer service staff needed to ask the customer: Did you receive or reject the letter after it was sent (an optional question in closed questions)? (3) According to the judgment of our technicians, your problem is estimated to be a network problem. You can try again later. Why don't you open the website normally? Please contact us again. Do you think it's ok (advisory question)? Can you tell us about the specific situation at that time? Can you recall the specific situation at that time (open-ended question) ( ......

What should we pay attention to when interviewing customer service?

First of all, let you introduce yourself to see if you are confident, pay attention to eye contact, smile naturally, and remember that not looking at each other and not talking will basically ruin your feeling.

Second, you will ask why you came to our company for an interview. At this time, you can know the company's business in advance and express your interest in the company's business. Instead of looking for something to eat casually, you must do some homework in advance, so that the communication will be easy to have a topic, and the other party will think that you are serious and prepared, instead of stepping on watermelon skin and sliding everywhere.

Third, you will basically ask why you left your job. Think carefully about how to answer this question. Remember not to say that the pressure is too great, the work is too tired, and the customer service industry is under pressure and tired.

For example, you used to work the night shift, and this position doesn't need to work the night shift. You can say that you want to find a job that doesn't work at night, and the other party basically understands.

Don't speak ill of your former company.

Then you will usually be asked what your career plan is. If you are a fresh graduate or have little work experience, then think about what you can do in the future, such as senior customer service and customer service team leader. In short, you should be a little self-motivated

Wear recommended professional clothes, it is rare not to wear necklaces, short hair, and don't exaggerate hair dyeing, such as dyeing blue.

It is recommended to wear black shoelaces, leather shoes and black socks. Wearing sports shoes feels very classless. Wear clothes with collars.

Remember to look at each other and always smile.

If you don't know how to answer the difficult question, don't panic. Remember to smile first, there will always be a way.

In addition, the customer service industry has not yet developed. If there are other options, it is better not to do customer service.

During the interview, the examiner asked: Why did you choose the job of customer service?

First of all, I am cheerful and like to communicate with people. The job of customer service fits my personality very well. Third, I am eager to help others answer questions, which makes me feel very fulfilled.

If the service industry asks you why you chose this job during the interview, how to answer it will be better.

The advantages of this industry and why you like it.

The interviewer asked questions. Why choose Taobao customer service?

Just talk about the pros and cons of choosing this position, and emphasize your interest, confidence and planning for this position.

When the interviewer asks you why you choose to serve this industry, what should you answer?

Oh, I often interview employees, and sometimes I ask the same question:

To be honest, there is no standard answer to this sentence. Sometimes I want to see your resilience. I'm not going to ask you the answer.

What's more, most people will answer very well. Isn't it easy to find a reason to join the company? Often appear are:

1. After my understanding, your company enjoys a good reputation in the industry. High reputation. It's my pleasure to work in such a company.

Your company has a good development space for me to show my ability and complete my career planning.

There is no reason, but I have been looking forward to becoming a member of your company since I was a child. If I can join your company, it will be my lifelong wish.

Wait a minute.

I have also heard such a sentence:

1. Your benefits are good and your salary is attractive. (This answer will make the interviewer feel that you are here for money, and your stability may be poor. )

I've always wanted a promotion, and you have a good space here. Such an answer will make the interviewer feel that if you can't get promoted, you will be negative or leave. )

Because your company has an excellent manager like you, it will have a good future. This flattery is a bit excessive. I think you are arbitrary and have no vision. Maybe he just got scolded by his boss and called him an asshole. )

How to answer the interview of JD.COM customer service about JD.COM? Why did you choose to come to JD.COM for customer service?

Do you know anything about JD.COM? This question depends on your interview attitude. Have you prepared carefully? Just answer the question about JD.COM and talk about JD's achievements. The development process of COM, etc.

The second question is to examine your understanding of your current job and your future career plan. The answer can be based on your understanding of the post, your own characteristics, customer service, such as patience, Mandarin standard, and then look forward to the future and talk about your career planning route and what achievements you want to achieve.

Customer service interview is not difficult, come on.

I interviewed the interviewer today and asked me why I chose this job. What should I say? The job of the interview is SF customer service.

I think it mainly depends on whether your thinking of answering questions is clear, whether your expression ability is up to standard, and whether you have affinity, because these are all necessary abilities for customer service.