How did the hotel respond when a male hotel employee opened the door to the female guest room in the early hours of the morning?

The male hotel employee opened the door of the female guest room in the early morning. The hotel stated that the employee opened the door to confirm whether anyone was staying in the room, and to record identity information if necessary.

On November 22, in Haikou, Hainan, a male waiter opened the door of a female guest room at 4 o'clock in the morning. Guest Ms. Yu said that she checked into the hotel with her sister on the 21st. Because she had entrusted a friend to book the hotel, the hotel did not ask her to register her identity information when she checked in. At 4 a.m. on the 22nd, the door of Ms. Yu’s room was suddenly blocked by a stranger. After swiping it open, Ms. Yu called the police.

The hotel stated that the man who opened the door was hotel staff Xiao Chen. Xiao Chen said that he opened the door to confirm whether anyone was staying in the room and to record identity information if necessary. The local police said that the two parties have reached a settlement. The hotel's additional guest identity information recorded afterwards did not comply with regulations and will urge rectification.

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Similar incidents

On October 21, Ms. Li checked into the Changsha Sea Kiss Theme Couple Art Hotel Railway Station Branch. At around four in the morning, The door of the room where she lived was opened, and while she was sleepy, she found that it was a strange man who opened the door, and then the man immediately closed the door and left. After that, Ms. Li could no longer sleep.

Ms. Li said that on October 21, she went to Changsha on a business trip and stayed at the Sea Kiss Theme Couple Art Hotel Railway Station Branch. She heard some noises at around 4 a.m. Ms. Li recalled that because she did not turn on the lights, she did not see the man's appearance and clothing clearly. The strange man immediately closed the door and left, and Ms. Li was completely sleepless. However, when Ms. Li wanted to check the surveillance camera the next day, she was told that the surveillance camera was broken. She opened the door early in the morning and the surveillance equipment was broken. Ms. Li could not accept the hotel's explanation.

The hotel’s inconsistent statements also left Ms. Li speechless. After the incident, the hotel conducted an investigation and confirmed that the person who opened the door of Ms. Li’s room was a male waiter for the purpose of checking the room.